Gladys U Vgz

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| map-marker Canvey Island, Essex

Wrong address delivery item

Fashion Nova - Wrong address delivery item
Fashion Nova - Wrong address delivery item - Image 2
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On the 11th of August, i was at home expecting my delivery. My delivery showed delivered and it wasn't delivered to the supposed address given for it to be delivered to.

I raised a query and requested for proof of delivery only to find out that my order has been delivered to a wrong address, i followed up with customer service so they could help but nothing has been done about it. I have also submitted proof of my address and the address it was delivered to I'm yet to get any information regarding my order or refund

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Resolved
Israel Z

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Verified Reviewer
| map-marker Los Angeles, California

Resolved: I did not got my order

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Fashion Nova - I did not got my order
Updated by user Sep 14, 2024

Company fixed the issue and I have been provided with apology. They send me a refund email after they refused to refund it on their second email and I insisted to get full refund and not partly refund or seift transfer

Original review Sep 07, 2024
I could not get any help from their website and online representatives, my daughter was very frustrated because the dress will not arrive on time or any time
They marked the order as completed but the items was never received
The order was above 96 USD but they sent me a gift card of 71 USD
My request to cancel the order, not responding
A decent company should cancel the order and return back the money without any gift card offering with reduced amount
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Loss:
$96
Pros:
  • Beautiful website
Cons:
  • Shipping not handled well

Preferred solution: Full refund

User's recommendation: Do not buy from Fashion Nova

1 comment
Israel Z

The company replay that they do not refund the money only with gift card after reducing shipment of 15$ I told them that carier return is their problem not my problem, since the address is good for other carriers. They told md that they can not do it with my payment and want to do it with swift and not cancel the order.

I told them that it is a scam and I will call Visa and Master card to cancel their contract since they not obey their policy. I insist to fully refund all the money via my payment method by canceling the order

Anonymous

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Verified Buyer
| map-marker Miami, Florida

Problemas con mi pedido

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Fashion Nova - Problemas con mi pedido
Fashion Nova - Problemas con mi pedido - Image 2

El pantalón no es el que me parece en la imagen ni los botones son iguales y la tela del pantalón no es la misma a la blusa

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User's recommendation: Cómo podemos solucionar el problema para yo poder recomendar

Craven Ukz

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Verified Buyer
| map-marker New Orleans, Louisiana

I'm trying to understand why was my order canceled.

Fashion Nova - I'm trying to understand why was my order canceled.
Fashion Nova - I'm trying to understand why was my order canceled. - Image 2

Fashion Nova had canceled my order and I do not understand why. I also still havent received my refund.

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Andrea S Ttr

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Verified Reviewer
| map-marker Davao City, Davao

No Phone Number

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Fashion Nova - No Phone Number
Fashion Nova - No Phone Number - Image 2

I received an email and text advertisement stating that if I made an order by noon on July 2nd, I could receive it by July 3rd. I did this; however, upon checkout, there wasn't an option available for next day delivery.

I actually made the order anyway and attempted to call customer service, only to find out there is no customer service. I then emailed the company, but the response email referred me to the online help center which COULD NOT HELP ME!! How does a business not have human interaction with their customers?

Again, all questions cannot be answered via the help center. Sometimes a customer needs to speak to a human.

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Pros:
  • Fashion nova is a relatively good company and i like their apparel
Cons:
  • Fashion nova needs human customer service available

Preferred solution: I really don't expect anything. I would just like to make people aware of the nonsense.

User's recommendation: If you insist on making an order, try not to need customer service

Desi Lashon

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I need a refund

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Fashion Nova - I need a refund
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I put in my current address, but Fashion Nova still sent my black skirt, priced at a total of $32.38, to my old address. I will need a full and complete refund since I won't be able to receive the black skirt. Thank you.

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Loss:
$32
Pros:
  • Cute
Cons:
  • High shipping and delivery costs
  • Not too many options for sizes 16 through 20
  • Expensive

Preferred solution: Full refund

Slaydrain C Gee

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You can’t speak to anyone for help.

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Fashion Nova - You can’t speak to anyone for help.
Fashion Nova - You can’t speak to anyone for help. - Image 2

I'm mad and I'm thinking about not buying from you guys again. Get a real customer service line because the service you have now really stinks.

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Loss:
$60
Pros:
  • You have nice clothes
Cons:
  • Terrible communication and customer service

Preferred solution: Full refund

Gloria A Ckl

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| map-marker Los Angeles, California

Change my address

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Fashion Nova - Change my address

"I had a terrible experience with Fashion Nova. The moment I placed my order, I realized I made a mistake with the address and tried to edit it within **one minute** of submission.

But guess what? There's **no way to edit or cancel the order**! No option to modify the address, not even for a brief window.

To make matters worse, **there's no way to contact anyone for help**no live chat, no phone number, just a generic form that doesn't lead to any actual support. For a company of their size, its shocking how impossible it is to speak to a human.

I thought my address was correct because their app redirected me to the Shop app, where my address is up-to-date.

But instead, it somehow used the wrong address, and now Im out over **$80**. Fashion Novas checkout process is **beyond flawed**, and their lack of customer service is just unacceptable.

A simple option to edit the address before shipping should be standard. I won't be shopping here again."

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Loss:
$83
Pros:
  • Nice fits
Cons:
  • Not able to cancel an order
  • Terrible customer service
  • Not able to contact a live person

Preferred solution: Deliver product or service ordered

User's recommendation: Double check your address before ordering

Errolynn W

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Verified Reviewer
| map-marker Vernon, California

No communication

Fashion Nova - No communication

My package was sent to the wrong address. Now, I can't get it resolved.

I can't contact anyone. It's been 3 days.

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Loss:
$110
Pros:
  • Good clothes
Cons:
  • Bad customer service

Preferred solution: Deliver product or service ordered

Rayvon Fbl

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Verified Reviewer
| map-marker Indianapolis, Indiana

Product damage

I have spent over $800.00 with Fashion Nova as a new consumer within the past few weeks. My shoes are damaged, lipstick broken, jumpsuit will not unzip and they refuse to correct the situation after promising to do so.

They told me they reserve the right to refuse multiple claims. Well, I only filed one claim with four to five items within that one claim. They refused my claim after I sent proof of delivery.

Prior to asking me for the bar code information they gave me three choices for a resolution that even included giving my card a refund. I'm trying to get a hold of Richard Saghian the CEO at: Richard.Saghian@***.com...

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User's recommendation: Be careful because they could care less about consumers spending hard earned money. They are very dishonorable and have no compassion for doing what's right

Rokhaya N Mvu

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Verified Buyer
| map-marker Gatineau, Quebec

Je n'ai pas reçu mon colis depuis 15 jours

Fashion Nova - Je n'ai pas reçu mon colis depuis 15 jours
Fashion Nova - Je n'ai pas reçu mon colis depuis 15 jours - Image 2

Je n'ai pas reçu mon colis le commande est en transit ça fait plus 2 semaines et cela est la première fois que ça m'arrive et je souhaiterais recevoir mon colis ou être remboursé parce que j'ai payé très cher pour ce colis svp ça fait plus de 3 jours que j'ai envoyer des messages sans s'effondrer Merci

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Brianna Hqy

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Verified Reviewer
| map-marker Chicago, Illinois

Great styles and prices for large framed ladies.

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Fashion Nova - Great styles and prices for large framed ladies.

I want to purchase this laced front blue jean set and has searched your site to no avail. Is or when will it be available ?

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Sandra D Gfy

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Took my money

Fashion Nova - Took my money
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Paid for order twice thinking the first one didnt went through but the second time did the same thing! Both orders were cancelled and the money was taken !

A total of 95,26 on top of fees from the bank I wont get back! Why you took the money and cancelled both orders ? # 13918**** and # 13918****! This is unacceptable!

And on top is no costumer service! All what can be done is email and get no answers !

I did not know you scamming people and thats wrong ! I want the money back or I will continue to give bad reviews everywhere!

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Loss:
$95
Cons:
  • Scam no customer service or support no refunds

Preferred solution: Full refund

User's recommendation: No way

1 comment
Emani S Tlm

Did u get your money back?

Rhonda O Iko

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Verified Reviewer
| map-marker Atherton, Queensland

My order is not going through

Fashion Nova - My order is not going through

I had an order for $121 on Fashion Nova and I called PayPal. They said that your company hasn't taken my transaction yet. What's the hold-up?

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Loss:
$121
Pros:
  • Idk
Cons:
  • Idk

Preferred solution: I wanna know why you guys haven’t accepted my transaction yet

iamlipsy l

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Verified Reviewer
| map-marker Stamford, Connecticut

Item stolen from my order

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Fashion Nova - Item stolen from my order
Fashion Nova - Item stolen from my order - Image 2

Their customer service suck

Very unhelpful for a loyal customer like me to go through this with them Is just not right and they wrong to tell me the kind of BS they sent via email

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Pros:
  • Cant think of any
Cons:
  • Customer service sucks

Preferred solution: Full refund

User's recommendation: No recommendations