Fashion Nova
Reviews and Complaints

Refund my money or send me a of equal value also theres no way to return the other item I purchased as well

LThey didnt leave my package sent it back to sender said they didnt leave it bc I wasnt home please leave it on my porch I need it Thursday

Order #14424****

My order was 'delivered' on October 17. There was a picture of delivery.

However, I never received my items. I asked my neighbor if it was delivered to her apartment door as we are next to each other and all of the doors in the complex are brown and the cement is also the same color. In the proof of delivery phone you can tell that the photo is edited by the white dots in the photo. I have a picture of my the area outside of my front door.

The dark spots are clearly the ones that were edited in the delivery photo.

I have been a Fashion Nova customer for quite some time and have never had any issues with deliveries until this one. I am currently fighting breast and bone cancer. I took the 50% off sale very seriously and was very pleased that I had the money to fund my purchase.

I would appreciate it if I was issued either a refund or a store credit.

Thank you.

Linda

Thats not my front door. They delivered it to the wrong apartment.

I have checked with my leasing office. I also checked with my neighbors. No package was delivered to their apartment door either. We all have brown doors and the cement is the one thing that confirms it wasnt delivered to my door.

Plus my apartment number wasnt in the picture either.

Sent from Yahoo Mail for iPhone

On Sunday, October 20, 2024, 4:01 PM, Fashion Nova Customer Care wrote:

Hi Linda,

Thank you for contacting our Customer Care Department! I have taken the time to review your Order #14424****, which was marked as delivered by the carrier.

We have thoroughly looked into your issue and would like to apologize for any inconvenience or dissatisfaction you may have encountered. However, based on the evidence provided by the carrier, it has been confirmed that your package was delivered successfully. Here is the link to review: 1ZE351H303257****

Since the carrier has supplied a photo showing the proof of delivery, we are unable to accommodate your request.

This is disheartening to hear that your package was delivered, but you were not able to receive it.

We recommend that you check with your building and/or your neighbors to see if your package has been misplaced. If you have checked with everyone and the package is no longer at the location that the photo shows, then we recommend you report this as a stolen package to your local authorities right away.

I hope that you can find your package soon and truly apologize for this inconvenience.

Kind Regards,

Fashion Nova Customer Care

D_S_T_D

Got my package and one of my item was damaged been reaching out and trying to start a claim but its automatically redirected to start over. Very frustrating and disappointing

I order Raiders jacket on November 6th havent gotten a confirmation email or tracking number please help me with my order

I didnt get my confirmation email and they sent me tracking numbers using USD currency while Im in South Africa

Hello, my name is Khoudia I was ordering and Fashion Nova November 19 and they said that theyre gonna deliver in November 21 they sent me again a message and they didnt deliver in November 22 but I dont receive the order so I was asking if I can get my money back or I can get my package because I dont receive the package in my house Thank you

I ordered from Fashion Nova twice, and it was cancelled by Fashion Nova twice. So, money was taken from my account twice. However, the money did not return to my account, and it has been two weeks.

Hey my order was destroyed from the delivery I would like to return it I needed for an event but now its to late for the event

I have filled out the forms several times and they keep taking me in circles. I should not have to keep paying to return a jumpsuit that is mis-sized.

The first one fit like an XS. It fit perfectly except for the bust area. I'm 5'2' and weigh 116 lbs. I couldn't zip it.

There was a 1' space in the back when I tried to zip it. I reordered a M and it is huge. It fits like a large. I already paid $3.99 to return the small and $7.99 for shipping to reorder in a Medium.

This is a defective item. There is something obviously wrong with the sizing of this jumpsuit. I even tried calling Customer Service. How do I send photos?

And not pay to return it?

Why is this telling me I already have an account using ottellia@***.com? I'm complaining about that account.

The delivery company that made the delivery, I didn't receive it. This is not the first time this has happened with this company. They took a picture of it being put on the mailbox, but it wasn't there once I arrived home.

Hello, no, know one has contacted me, my issue hasn't been resolved. I attached copy of my information.

I purchased missing nails. However, the last time the same thing happened was back in 2018 when I was missing some jeans in my package.

I ordered school clothes for my child and the pants were way too big.

Per your companies instructions, I went to UPS & paid for the return label & then sent all items in their bags back! There has yet to be a response over a month later from your company! I am deeply disappointed at how easy your system will take my money, but this company same system has failed to send a response or my money back!

I was meant to get my package today but I didnt

Tracked it and its showing return to sender requested which I dont understand , i provided correct information for the delivery