Fashion Nova
Reviews and Complaints

On the 11th of August, i was at home expecting my delivery. My delivery showed delivered and it wasn't delivered to the supposed address given for it to be delivered to.

I raised a query and requested for proof of delivery only to find out that my order has been delivered to a wrong address, i followed up with customer service so they could help but nothing has been done about it. I have also submitted proof of my address and the address it was delivered to I'm yet to get any information regarding my order or refund

El pantalón no es el que me parece en la imagen ni los botones son iguales y la tela del pantalón no es la misma a la blusa

Fashion Nova had canceled my order and I do not understand why. I also still havent received my refund.

I received an email and text advertisement stating that if I made an order by noon on July 2nd, I could receive it by July 3rd. I did this; however, upon checkout, there wasn't an option available for next day delivery.

I actually made the order anyway and attempted to call customer service, only to find out there is no customer service. I then emailed the company, but the response email referred me to the online help center which COULD NOT HELP ME!! How does a business not have human interaction with their customers?

Again, all questions cannot be answered via the help center. Sometimes a customer needs to speak to a human.

I put in my current address, but Fashion Nova still sent my black skirt, priced at a total of $32.38, to my old address. I will need a full and complete refund since I won't be able to receive the black skirt. Thank you.

I'm mad and I'm thinking about not buying from you guys again. Get a real customer service line because the service you have now really stinks.

"I had a terrible experience with Fashion Nova. The moment I placed my order, I realized I made a mistake with the address and tried to edit it within **one minute** of submission.

But guess what? There's **no way to edit or cancel the order**! No option to modify the address, not even for a brief window.

To make matters worse, **there's no way to contact anyone for help**no live chat, no phone number, just a generic form that doesn't lead to any actual support. For a company of their size, its shocking how impossible it is to speak to a human.

I thought my address was correct because their app redirected me to the Shop app, where my address is up-to-date.

But instead, it somehow used the wrong address, and now Im out over **$80**. Fashion Novas checkout process is **beyond flawed**, and their lack of customer service is just unacceptable.

A simple option to edit the address before shipping should be standard. I won't be shopping here again."

My package was sent to the wrong address. Now, I can't get it resolved.

I can't contact anyone. It's been 3 days.

I have spent over $800.00 with Fashion Nova as a new consumer within the past few weeks. My shoes are damaged, lipstick broken, jumpsuit will not unzip and they refuse to correct the situation after promising to do so.

They told me they reserve the right to refuse multiple claims. Well, I only filed one claim with four to five items within that one claim. They refused my claim after I sent proof of delivery.

Prior to asking me for the bar code information they gave me three choices for a resolution that even included giving my card a refund. I'm trying to get a hold of Richard Saghian the CEO at: Richard.Saghian@***.com...

Je n'ai pas reçu mon colis le commande est en transit ça fait plus 2 semaines et cela est la première fois que ça m'arrive et je souhaiterais recevoir mon colis ou être remboursé parce que j'ai payé très cher pour ce colis svp ça fait plus de 3 jours que j'ai envoyer des messages sans s'effondrer Merci

I want to purchase this laced front blue jean set and has searched your site to no avail. Is or when will it be available ?

Paid for order twice thinking the first one didnt went through but the second time did the same thing! Both orders were cancelled and the money was taken !

A total of 95,26 on top of fees from the bank I wont get back! Why you took the money and cancelled both orders ? # 13918**** and # 13918****! This is unacceptable!

And on top is no costumer service! All what can be done is email and get no answers !

I did not know you scamming people and thats wrong ! I want the money back or I will continue to give bad reviews everywhere!

I had an order for $121 on Fashion Nova and I called PayPal. They said that your company hasn't taken my transaction yet. What's the hold-up?

Their customer service suck

Very unhelpful for a loyal customer like me to go through this with them Is just not right and they wrong to tell me the kind of BS they sent via email