Fashion Nova Reviews

Show reviews that mention
order package money items refund shipping number email customer service
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

This order is fraud

I did not place this order!!!someone got my information from my account. Im not sure who but I know I did not place this order this *** sight is so dam unbelievable. Never ever order from these peoples accounts for the past yuuuuuuuuyyhhhhhhhhhhggvvhggyyThere is that 100 dam symbols
View full review
ID
#2880351 Review #2880351 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund
New Reviewer

My gift card is not working

I order some clothes but it got return they couldnt deliver it and they gave me a refund but the gift card doesnt work ? Can some one call to fix this
View full review
ID
#2880334 Review #2880334 is a subjective opinion of poster.
Pros
  • Good products
Cons
  • Do not have customer services
Loss
$51
Preferred solution
Full refund
New Reviewer

I need help with my order number

Trying to make a return but my order number not working I need help trying to do a return thank you.
View full review
ID
#2880167 Review #2880167 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

CancelOrder

I need to cancel my order. I paid with my debit card instead of my other account and can't afford it overdraft my account right now.
View full review
ID
#2880147 Review #2880147 is a subjective opinion of poster.
Cons
  • No cancellations
  • Horrible delivery and costumer service
Preferred solution
Cancel order
New Reviewer

Never received refund or credit

I ordered a jumpsuit from Fashion nova for my daughters sweet 16. The pants didnt fit so we decided to return the order. I follow all the directions and even have a return slip. Fashion nova claim they could not find my order even though it was returned directly to them. Several emails back-and-forth to customer service resulted in nothing. I basically lost $80! Shame on you fashion nova! Customer service is a joke. They are probably overseas and never answer the phone. Very unprofessional.

User's recommendation: Do not order from fashion nova!

View full review
ID
#2879875 Review #2879875 is a subjective opinion of poster.
Loss
$80
Preferred solution
Store credit

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charged twice

on Sep 13, 2021, I purchased a few items from fashion nova not only they charged twice, but also they never send any order number or tracking number i want a full refund and I also want to know why a company like fashion nova would scam me.
View full review
ID
#2879713 Review #2879713 is a subjective opinion of poster.
Pros
  • Size are all to small
Cons
  • Extremely poor customer service
Loss
$273
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

One of my orders hasn't arrived it's been a whole month

My order said it was on delayed and I called lasership and they told me get in contact with yall cause I still dont have my order after a whole month but when I order my 2 order it came but not my first one .
View full review
ID
#2879281 Review #2879281 is a subjective opinion of poster.
Pros
  • Very stylish and affordable
Cons
  • Horrible costumer service
  • Cant speak to a live person for customer service
Loss
$212
Preferred solution
I would like my order to be delivered or a refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missing package since 8/16/21

Ordered package since 8/16/21 it is now 9/19/21 no one has reached back out to me about my missing package this is ridiculous
View full review
ID
#2879108 Review #2879108 is a subjective opinion of poster.
Loss
$138
Preferred solution
Full refund
New Reviewer

Wrong address of shipment

Cant change address for my order I just placed with fashion nova. My package is going to be sent to the wrong address and that is going to be a big issue just because Im not able to change my address

User's recommendation: Need to be able to speak directly to someone.

View full review
ID
#2878919 Review #2878919 is a subjective opinion of poster.
Pros
  • Decent pricing
Cons
  • Trying to contact them
  • No live people to speak with
  • Did not respond to claims or emails
Loss
$185
Preferred solution
Address changed
New Reviewer

Refund never was given

I placed an order and Fashion Nova Cancelled the order. I want a refund. They dont respond to the emails.

User's recommendation: None for this type of support.

View full review
ID
#2878861 Review #2878861 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

I paid 4.99 to receive my order Saturday 9/18 and it says delivery will be 9/21

Free shipping date was 9/21 I paid 4.99 to receive my order earlier 9/18 why does shipping say received by 9/21
View full review
ID
#2878854 Review #2878854 is a subjective opinion of poster.
Cons
  • Bad service
Preferred solution
Deliver product or service ordered
New Reviewer

My order is late

I paid for express and I haven't receive my order as yet its showing that my order won't be here until Monday.

User's recommendation: Refund.

View full review
ID
#2878713 Review #2878713 is a subjective opinion of poster.
Pros
  • Love the quality of the clothing
  • Have great products and are usually very worth it
Cons
  • Receiving items
  • Very very bad customer service and lied about delivery
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missing package

Ive never been so pissed Angry Fashion nova is the worst company on earth to waste your money on. Ive placed an order the package says delivered but I never received it Ive been trying to get in contact with this company for the past weeks, its incredibly impossible to find someone to resolve the issue. I found their phone number on google i called they hang up on me and says contact them to their website i tried the website no one ever respond to my emails. This is unbelievable. I whished I couldve rate this company 0 start

User's recommendation: Never ever.

View full review
ID
#2878653 Review #2878653 is a subjective opinion of poster.
Pros
  • Variety of clothes
Cons
  • Not being able to speak to someone
New Reviewer

Missing items

I ordered 3 pairs of shoes and a dress for my engagement dinner party on September 26 items arrived on the 15th of September at 9:20 pm, i was at work. When i got home on the 16th early morning got my items from my daughter's room it was open with 2 pairs of shoes missing. I asked my daughter why did you open my package (she stayed i did not mom she's only 16yrs old) it was opened when i got it from the front door. So I proceeded to look through my ring camera video and noticed that the package that was delivered did not look like 3 pairs of shoes was in it. I know how tight fashion nova pack packages I also looked at the delivery picture and notice that the package was opened i called delivered company made a complaint. I tried to get in contact with fashion, with this issue and nothing i can't. Your company needs a better solution for issues like this. Now I'm out two pair of shoes that i paid for
View full review
ID
#2878645 Review #2878645 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Not what promised

Over charged for item and once it got here the belt was missing Wrote several request and complaints no call or email addressing the issue
View full review
ID
#2877330 Review #2877330 is a subjective opinion of poster.
Pros
  • Quality goods
  • I really like the materials and styles
  • Sales
Cons
  • No one picks up or reaches out
Loss
$36
Preferred solution
Let the company propose a solution