Fashion Nova

They referred me to their help center on their site. I'm angry!

Money don't grow on the tree. Why hasn't this company been investigated by the authorities???

The package was sent and yet they are saying they havent received it

The phone numbers listed go directly to individual Fashion Nova Stores, and the automated messages clearly say they cannot help with inquiries related to "ONLINE SHOPPING PURCHASES"

Hi,

Here's my full review.

I placed an order on the 6th and paid $40 for express shipping. Order number 16386**** (express delivery for today, Friday, August 8th, and the order has not yet shipped).

I'm pretty disappointed as my event is tomorrow and I don't have an outfit. I have used their express shipping before without issue.

Whenever I click on contact us, it leads to a blank page. It's very hard to get help from Fashion Nova or actually talk to someone via email, phone, and there is also no chat feature.

My order is supposed to be delivered today and it hasn't left the warehouse. I paid extra for express shipping. I will file a complaint with the consumer protection service. This is very frustrating and I have had multiple issues lately with Fashion Nova. I don't plan on ordering anymore with them.

At this point, I just want my money back. Fashion Nova is currently running some kind of scam in the month of October, where even if you purchase your Halloween outfit at the beginning of the month, it's not going to arrive at all, and there is no way to contact them.

They send you an automated email and think that's it. You can't get a refund unless you do a return, but can't do a return for a package that never arrives. On top of that, they had my package sit in their warehouse for a whole week before transferring it to UPS, and then UPS is taking their good old time to move the package through the system. After doing research, I have learned that Fashion Nova and UPS are doing this to many other customers in the month of October.

As soon as you ring the alarm about your package taking forever, it suddenly goes missing in the system. Now my package is apparently lost. How are you losing multiple Fashion Nova packages that were ordered in the beginning of the month right before they are supposed to be delivered? You guys never sent out the package to begin with.

I have already talked with the BBB, and next I will be going to the FTC as well as my bank, and if there is still no answer, I will be making a legal case against Fashion Nova.

It's making me even more upset to see that they are doing this to other women as well. It's not just me, and they continue to be silent with no way to contact them.

I placed an order on 10/30 for $120.45 before discount. With a discount, it came out to $90.86.

Then I was charged $6.99 plus tax of $5.90, bringing the order to $103.75. As advertised, for orders of $75 and over, shipping is free.

I was charged for shipping. I would like to be refunded the cost of shipping.

I ordered adult shorts, and they sent me long pants for a 5-year-old kid. I shouldn't have to pay to return them, but they're charging me, and there's no one to talk to.

No customer service. Nothing on the website makes a return like this easy for their customers. They made the mistake, so why should I have to pay for it?

I'm done with them. The shorts are what I ordered; the kid pants are what I got.

Im currently logged into my account on the app, but when I try to go on my orders to leave a review its asking me to sign in again. When I do sign in it tells me I dont have permission to view them. I have an order coming that I have no way to track and trying to reach customer service is so difficult.

I ordered a pair of pants from Fashion Nova.com. .com.

The pants were final sale. When I received them, they were defective. One leg was noticeably longer than the other. I contacted Fashion Nova via email and told them what the problem was.

They replied and asked me to send in pictures to verify my claim. I sent the pictures and they came back and said that the pants were final sale and there was nothing they could do. I replied telling them that the pants are defective, and I wasn't trying to get my money back, I would gladly take another pair of pants that are not defective. Defective.

After that message, Fashion Nova has not responded to me. I understand they don't give refunds on final sale items, but if that item is defective, I expect them to send me another pair.

I shouldn't have to lose my money because they ship faulty products. The difference in leg length might look small in the picture, but it was noticeable when I tried them on.

It still says order number not recognized on the return portal. I have emails regarding this order, and it still says order number not recognized.

I returned the order on 1 October. They claimed they didn't get the order, with the order received on 6 October.

I have yet to get my gift card or my refund.

The order was $355. I want my money.

Every time I order my monies get deducted but I never get my invoices I have to keep calling and keep emailing them about my invoices and the status of my order

Not great since I can't reach a live agent to stop fraud on my card. My card has been compromised for a large order on your website.

The card used was MC ending in 5727 on 10/22 in the amount of $475.48. Please cancel the order and provide the address used for delivery.

My outfit came damaged and discolored

It has white marks on it is all on the collar and on the front top of the dress is very noticeable when you put it on

I've bn trying to reach them and no response. I have a credit of 21.12 and 65.95 i can't use.

I was told it would never expire. I need my credit .

That's a lot of money to just give away. Someone needs to reach me ASAP.

I paid $19.99 for 1-day shipping and received an email stating it won't be here in 1 day. I want my $19.99 back.