Fashion Nova
Fashion Nova Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fashion Nova has 1.9 star rating based on 11316 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Fashion Nova to a friend or colleague.
- Rating Distribution
Pros: Nice clothes, Cute clothes, Nice styles.
Cons: Bad customer service, Poor customer service, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fashion Nova has 1.9 star rating based on 11316 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Fashion Nova to a friend or colleague.
- Rating Distribution
Pros: Nice clothes, Cute clothes, Nice styles.
Cons: Bad customer service, Poor customer service, No customer service.42% of users think that Fashion Nova should improve its Customer Service.
59% of users say that they won't use Fashion Nova in the future for similar services or products.Recent recommendations regarding this business are as follows: "You give no way to be removed. Phone calls are useless. So Action will be required", "Don’t believe their website", "Fashion Nova it suppose to refund my money and they never did I very upset", "Don’t buy", "This was my very first time ordering from fashion nova & I don’t understand how my address was wrong when I know I put the correct address .I will stay with SHEIN after this".
Most users ask Fashion Nova for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Fashion Nova Reviews
"Wrong item sent need refund"
I ordered a black dress and received black pants instead, which looked like they had been worn. I ordered this for a company party. This is inconvenient and...
"I have placed rush order and have not heard from fashion nova not even email with order number or status."
Placed rush order but have not received an email with order number or status. I am traveling next Thursday and paid extra for fast delivery. Please advise
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Fredericton, New Brunswick
Did not receive 6 of my items ordered
Ordered 7 items and received 1. Im still waiting for the refund since it can not be reshipped .So angry about this.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order Cancelled
Dear Fashion Nova Customer Service,
I hope this message finds you well. I recently attempted to make a purchase on your website, but my Mastercard was declined.
I contacted my bank to investigate the issue, and they informed me that there was nothing wrong on their end.
Could you kindly confirm if any adjustments or changes were made to your website or payment processing system recently that could have caused this issue?
I would appreciate any insights or assistance you can provide so I can proceed with my order.
Thank you for your attention to this matter. I look forward to your prompt response.
Preferred solution: Order approval
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never received order I spent $487 worse customer service. No response on live chat no response on calling them. They are very difficult to deal with no customer satisfaction or care. I think they ar
Nobody has helped me or sent my money back never got order they dum corrier either gave you wrong person most likely your company didn’t even send it because they are not even a A legitimate company as I’m trying to discuss my order whereabouts never received it so I need a refund in return because that is not good enough. They should’ve asked the person for a license or you guys should’ve actually sent a tracking but I didn’t receive neither so please refund amount in full ASAP. A to Z return policy
Order number is 14642****
I want my money back, as I've looked around the whole neighbourhood. I've knocked on everybody's door and I have not received my package.
Please, send my $487 to my account now. This is urgent.
- It gets you hooked in with their fake advertising
- Cons the whole website never received product nor customer help from their agent the whole thing is a con just like the site
Preferred solution: Full refund
User's recommendation: Never use this company worst customer service no help it’s fake scam. You never receive order. I will need my refund right now.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burbank, California
You sold me a damaged product this is unacceptable and unprofessional. Bad business practices
It is freaking terrible. When a customer orders something nine times out of ten they need it for an event
- Thus is freaking bad business
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Query a clothing item
I ordered a sheep skin coat which transfers lint onto clothing.
Youre not able to wash it to remove it. I tried to contact customer service to find a solution and no avail.
I was left with no choice but to return, only to find that the return was more money than the coat. I am now out of pocket and left with an item I cannot use.
- Good brand
- Customer is not valued
Preferred solution: Full refund
User's recommendation: UK customers do not buy unless you at sure. No option for customer service to help with the problem.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They stole my money
I tried ordering shoes for a fashion show in the 16th. They said with express one day shipping I would get it by Wednesday the 13th and I paid 19.99 for that along with the extra heels they tricked me into adding to my shoe.
As a result of this scam deal I could not cancel my order and fashion nova is weird because how cant I contact customer service.
Instead of coming the Wednesday they were expected, it started saying it was delayed to the 19th past when I needed it, breaking their promise of express shipping while still keeping my money. They stole 77 dollars worth of my money
- Always late delivery or scams
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Osnabrück, Lower Saxony
Don’t get my order information and I already payed it
Dear Fashion Nova Team,
I hope this message finds you well.
I recently placed an order on your website and have already completed the payment. However, I am unable to find any information about my order. When I placed the order, I had not yet opened an account. Since then, I created an account, but my order details are not appearing under it.
Could you please assist me in retrieving the information for my order? Here are some details that might help:
Date of purchase: 30.11.2024 at 01:52 Uhr
Payment Method: Apple Pay
Order Number: I didn't get info about it
Email Address Used for Purchase: yvesiradukunda37@***.com
Other Relevant Details: I purchased three jackets (Carver Faux Leather Collar Cropped Bomber Jacket Black, Nothing Compares Puffer Jacket Red, Arnold Felt Jacquard Cropped Jacket Green) and I paid a total of 102.80.
I would appreciate your guidance on how to resolve this issue and access my order information. Please let me know if you need any additional details from my side.
Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Yves Iradukunda,
Germany
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Haven’t received my package
I haven't received my package, and it states that it has been delivered, but it wasn't. Where is my package? Because I need my package or a refund for what I purchased.
Preferred solution: Deliver product or service ordered
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bethnal Green, Tower Hamlets
No to hold of customer service if you have a problem with item
I ordered a sheep skin coat which transfers lint onto your clothing.
Youre not able to wash it therefore, you cant resolve it. I tried to get hold of customer service to find a solution to no avail.
The only option I had was to return.
Only to find that the return cost more than the coat. I am now out of pocket with an item I cant use.
User's recommendation: UK customers don’t buy unless you are sure.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sheffield, England
Wrong /inaccurate sizing
I order multiple dress because the quality and sizing usually accurate.
In this case it wasnt which is not the main issue because mistake happen but the returns fee for uk customers is expensive.
If the items were just unwanted I would happily pay but its not my fault that the items are not accurate.
I dont think I should be paying any returns fee as its not my mistake.
I also bought another item and the item became faulty less than a month of having it.
I was pretty happy with it the beginning but then when I saw the huge whole in the pocket area I just couldnt keep it.
The returns fee are almost or even more expensive than the item itself.
I shouldnt be paying for the companies mistake.
I want returns shipping to be paid from the company.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was Charged on my account 85$ no order found?
I went to the Fashion Nova app, not the website, so I expected the quality of your services to be easier. But for some reason, I was charged on my account and then when I went back to Fashion Nova, all of the items that I bought were still in my cart, indicating that I never placed the order.
When I checked my bank account, I was charged $85.
I would like to ensure that my package will be delivered and not cancelled. Thank you very much.
- Unique clothes
- Horrible app and website
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t order twice always check your bank account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Falta de articulo
Estoy comunicándome con ustedes porque no recibí mi paquete completo solo recibí una sola bota y fue la izquierda mi numero de orden es #14367**** necesito mi otra bota que seria la derecha lo mas antes posible de lo contrario regréseme mi reembolso
Preferred solution: I never received my right boots. I just want to know what happened with my other boots I have the left one, but I don’t have the other side
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Segundo, California
Resolved: Difficult to speak with representative..
Company fixed the issue and I have been provided with apology. Text and the company gave me a better understanding
I purchased an item (a dress) under BOGO. The dress came in one color.
I liked the dress, so I ordered a small and a medium. How do I return the other one? Why weren't there other options (styles) to go along with this particular dress?
What can I do? I don't want two of the same dresses.
User's recommendation: Another item or different color to choose from
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burbank, California
TRACKING ORDER
I'm still no getting any answers
I'm trying to track an order I made from fashion nova website on November 21st 2024 for $106.79. I tried tracking my order number.
The company I got was named VALUEUOUS. the email is valueuous@***.com
My order # is 241122****196**-******
My tracking # is REDC539258****.
IM TRYING TO TRACK MY ORDER ITS NOT SHOWING UP NO WHERE ON FASHION NOVA WEBSITE
- Valueuous
- Valueuous
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
I got the wrong size
I just got my order, and of the items I received, one of them is the wrong size; the other one looks too small.
- I got it fast
- Were the wrong size
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Because of my order
I ordered some clothes from Fashion Nova before I opened the account because I tried to open it and it was not working. Now, I have already opened it and I am not seeing my order, although I already paid for it.
This means I can't see my order information.
So please help me. I have attached a photo of my order and payment below.
Preferred solution: Deliver product or service ordered
User's recommendation: To help me to get information of my order.
Fashion Nova FAQs
Customers cannot initiate Fashion Nova cancel orders. They cannot change the order information, such as canceling specific items, changing billing address or payment method, or editing discount codes. If customers don't want to keep their orders, they can start a Fashion Nova return within 30 days from the delivery date.
Fashion Nova store offers different shopping options depending on the order value. The standard shipping time to deliver orders ranges from three to seven business days. The order value must be over $75 to avail free shipping. If the order needs to be delivered within two business days, customers have to pay an additional charge of $15.99. Fashion Nova headquarters charges an extra $19.99 for orders that must be delivered in one business day. The company has introduced same-day delivery services in the Los Angeles area. This shipping information applies to US customers. It should be noted that business days do not include Saturdays, Sundays, or US holidays.
Fashion Nova headquarters is at 2801 E. 46th St., Vernon, California 90058, United States. There are several other store locations besides this Fashion Nova headquarters address. For instance, a store is at 6600 Topanga Canyon Blvd., Ste 2012, Los Angeles, CA 91303. Another store is at 1811 Montebello Town Center Dr., Montebello, CA 90640. For the Fashion Nova store nearest to you, visit the website.
To keep track of your Fashion Nova order status, head to the website and click Help Center. On a new page, enter your order number and the zip code you shipped the order to, and click Submit. You will have received your order number in your order confirmation email. Another way is to log in to your Fashion Nova account and view your order status automatically.
Customers can initiate Fashion Nova returns through the company's Returns Portal within 30 days of delivery. While this portal is open to all customers, only US customers can purchase a return shipping label for $3.99 or $7.99 and track their returns. The Fashion Nova return policy states that the company has the right to define and limit, refuse, and/or reject customer returns at any time due to varying factors. The Fashion Nova refund policy states that returns are refunded via store credit via a gift card within five to seven business days after the returned order is delivered to the company.
The Fashion Nova owner, Richard Saghian, is also the company's CEO. Richard started the company in 2006 and opened the first Fashion Nova store in Panorama Mall.
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Please send me updates on this fraudulent companies Action to this problem as I am seeking a solution for never getting this order so I have uploaded proof of order number and proof of purchase now you’ve got all the information you need to return To return money in full because I’m obviously not gonna get my product as I can’t even get customer assistance from you guys so I do not want you guys to even send the product out again. I do not have faith in your company.
I will be seeking my purchases elsewhere from now on. Please refund in full