Fashion Nova Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer
Do not order from Fashion Nova
Do not order from Fashion Nova
Do not order from Fashion Nova
Do not order from Fashion Nova
Update by user Dec 27, 2019

Since I wasn't able to get through to anyone via email which was their preferred method of contact, I called their customer service line and spoke to an agent. He was able to send my missing item within 24 hours.

Original review posted by user Dec 19, 2019
1. The company's customer service is lacking one major...
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26 comments
#2043048

what number did you call because I've been trying to get in contact with a real human their customer service is horrible !!!!

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Resolved
ID
#1737154 Review #1737154 is a subjective opinion of poster.
Pros
  • Good discounts
  • Sales
  • Love the styles and promos
Cons
  • Communication is horrible
Reason of review
Poor customer service
Loss
$50
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Problem with my order

my package says it was delivered but I never got it . its been about 10 days . it was never put in my mailbox or placed at my door . I checked with my neighbors and they dont have it .
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ID
#2886843 Review #2886843 is a subjective opinion of poster.
Pros
  • Cute clothing with affordable prices
Cons
  • Missing package with no solution
  • Delivery
Loss
$55
Preferred solution
Deliver product or service ordered

About an order I placed 1 month ago

I placed an order back in June &; it said shipped but I still havent received it but my money was taken out of my account.
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ID
#2886644 Review #2886644 is a subjective opinion of poster.
Location
Calhoun Falls, South Carolina
New Reviewer

Need to exchange two items

My items are two small. I ordered the size I normally get. I need to know since I got it express, will the return be that as well. And will I get it back express as well? The bell bottoms I ordered were suppose to be a 16 plus but they just say 16. Im not sure if theyre right or wrong but if right Id need a bigger size. The jumpsuit is a 1X, it wont go over my hips. I love the items and would love to get them back to me as fast as possible
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ID
#2886445 Review #2886445 is a subjective opinion of poster.
Preferred solution
The same item, just a different size and express delivery like I ordered it
New Reviewer

I need my money back if I can't use the E gift card

I'm trying to make a purchase using my E gift card but they say its invalid whereas the card contains money for past returned items
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ID
#2886414 Review #2886414 is a subjective opinion of poster.
Pros
  • Money
Cons
  • Customer service hotline
Loss
$38
Preferred solution
Full refund
New Reviewer

Order number 8075**** was next day delivery. Haven't been received. It's going on two days

I just told you. Order#8075**** was paid as a rush delivery. My items have not been delivered. Items were purchased on Friday Sept 17 with next day delivery on Sat September 18. I paid extra money for this . Where is my package?
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ID
#2886330 Review #2886330 is a subjective opinion of poster.
Pros
  • No lo se
Cons
  • Too long to arrive
  • Misleading shipping information
  • Lies about delivery time use the worst shipping company
Loss
$20
Preferred solution
Deliver product or service ordered
New Reviewer

Cancellation of order

Hey Hope all goodSomeone ordered from my card without my knowledge. So i just want to cancel That order.
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ID
#2886203 Review #2886203 is a subjective opinion of poster.
Location
Dubai, Dubai
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund

I made a simple mistake and ordered a XS and I meant to order a XL and I email them so I can get my money back and they wont give me a refund they are trying to give me store credit I dont want

User's recommendation: Plsssss make sure your order the right size and know that they don’t cancel orders.

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ID
#2886006 Review #2886006 is a subjective opinion of poster.
Pros
  • Good variety
Cons
  • Worst customer service i ever had
  • Getting no response
  • Never calls back
New Reviewer

I need to speak to someone to explain what I need

Yeah I need to complain something about to order because in one week I order two times one I pay express to come in 4 day and I receive in 8 days for this order for this order #8037****.and the order one it the most important that I order in rush because I was need it for yesterday and Im still not get it because it said Im gonna receive it tomorrow and I dont need anymore because I was need for yesterday and I want to send back all the dress back and refund my money back please.Im very disappointed with guys.also I need extortion how to send back because I never return stuff from you guys
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ID
#2885218 Review #2885218 is a subjective opinion of poster.
Location
Pawtucket, Rhode Island

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My order is missing

It says that my order is delivered but I can't find it The shipping service is really bad and it takes a long time

User's recommendation: Don't order from there.

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ID
#2883249 Review #2883249 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My order is missing

They said my order has been delivered on 15 September but I didnt receive anything please I need to check where is it maybe it was delivered to wrong address thanks
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ID
#2883236 Review #2883236 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

I order a packed I never received and it got charged to my debit card.

I order a package and I never received it , I checked my bank account statement and I got charged $139.63 August 23rd, I just also checked my email and it said my package arrived but I never got any package. The prefer number is 7924****
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ID
#2883190 Review #2883190 is a subjective opinion of poster.
Cons
  • Need to delivery package correctly
Loss
$140
Preferred solution
Full refund
New Reviewer

I paid 19.99 for over night shipping

Goddamnit! I have a funeral to attend and my order is supposed to be here today! So why in the *** does fed ex say Monday?! This is some *** Ill never use this *** *** site again and I damn sure will tell everyone I know not to use as well. And Im the type of person that knows everyone. Im posting on fb and Instagram.
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ID
#2883171 Review #2883171 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Fashion nova is a thief
  • Never received my item
Loss
$20
Preferred solution
Let the company propose a solution
New Reviewer

Order not delivered on time payed for express

I needed these pants just to not get them on time and wont receive for another week and half and cant get the order canceled. I will never shop with fashion nova again

User's recommendation: Shop someone else no customer service.

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ID
#2883094 Review #2883094 is a subjective opinion of poster.
Location
Columbus, Ohio
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Returns

I would like the ability to choose between the $7.99 return option even after I have taken the other option. Is there a way to get the $7.99 option back? Also, why arent you offering free returns?? Please let me know asap because I have some returns I would like to finish.
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ID
#2882867 Review #2882867 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Never received my money back

I order a dress & it was returned to sender due to wrong address. Can I get a refund for my money please.
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ID
#2882688 Review #2882688 is a subjective opinion of poster.
Location
Los Angeles, California

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