Fashion Nova
Fashion Nova Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fashion Nova has a 1.8 star rating from 9,863 reviews, with 8% of users likely to recommend. Consumers report frequent shipping delays, app and order tracking problems, and many request refunds for wrong or missing items.
Key Takeaways for Future Customers
- Check return and refund policy before ordering; many seek refunds or store credit.
- Expect potential shipping and tracking delays even with expedited shipping.
- Customer service access via the app is often reported as limited.
Negative Feedback / Risk Areas
- Poor customer service and no reliable phone support.
- Refunds delayed or returned as store credit instead of payment refunds.
- Wrong items, missing pieces, and delivery tracking failures.
Positive Feedback
Reviewers praise the clothing as nice and cute, with generally good styles and price level described as high by some consumers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fashion Nova has a 1.8 star rating from 9,863 reviews, with 8% of users likely to recommend. Consumers report frequent shipping delays, app and order tracking problems, and many request refunds for wrong or missing items.
Key Takeaways for Future Customers
- Check return and refund policy before ordering; many seek refunds or store credit.
- Expect potential shipping and tracking delays even with expedited shipping.
- Customer service access via the app is often reported as limited.
Negative Feedback / Risk Areas
- Poor customer service and no reliable phone support.
- Refunds delayed or returned as store credit instead of payment refunds.
- Wrong items, missing pieces, and delivery tracking failures.
Positive Feedback
Reviewers praise the clothing as nice and cute, with generally good styles and price level described as high by some consumers.
Media from reviews
Charlotte, North Carolina
Request for mya mitchell cap and grown
request for my mitchell cap and grown she made a mistake and in the package so need yall to send that back because she need that and that the school
Preferred solution: request mya mitchell cap and grown she need that as soon as possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items on Order#18022****
I only received 8 items of my 16 items that I ordered. I never received an email of items being out of stock.
When I received the shipment tracking all 16 items were to be shipped. Where are my 8 items? This has never happened before and I am very concerned. Please help me get my 8 items.
I selected which ones I am missing. I did not get my entire order and I am missing 8 items. I have been ordering from youll too long and I have no reason to lie. This is not right and I have not received those items.
I can send you pictures of the 8 items I have received and Im out of the money I spent on items I have not received, this is not right and wrong. I would like to speak to someone on the phone because Im not agreeing with this decision. Yes, Im hurt and pissed of because I dont steal, cheat or lie on nothing, I pay for anything and everything I want, buy and desire. My call number is 337-940-****.
I have Order #18076**** coming my way and my total was $188.35. I spend great money with youll! I spent $442.37 on 16 items, and think I trying to steal, please dont insult me with disrespect. Looking at the packaging, how can 16 items that contains 6 pairs of jeans, 1 blue jeans jumper and 9 order items including jumpers, dress and shirts be 17 pounds.
Please do the math on the weight of the package. The label had to printed once the packaging was weighed. Please come on and think about that because I have no reason to steal and this is not adding up!
Missing items are:
1 x Clark Striped Knit Button Up Shirt - Blue/combo - XL
1 x Clark Striped Knit Button up Shirt - Black/combo - XL
1 x Jelina Denim Collar Wide Leg Jumpsuit - Medium Wash - 2X
1 x Checked In Crochet Short Sleeve Romper - Fuchsia/combo - XL
1 x Mike Straight Taper Jeans - Dark Wash - 36
1 x Mike Straight Taper Jeans - White - 36
1 x Mike Straight Taper Jeans - Black - 36
1 x For Shore Loose Flowy Denim Wide Leg Jeans - Light Wash - 15
My claim was denied and I also sent pictures of the items that I did receive with picture of packaging and packaging slip. The package total weight was 17 pounds for 16 items.
All I want is the items missing because the order is for my husband birthday, and me and my daughter vacation trip. I spent close to $500 on this order and I have no reason to steal or be dishonest of the items that were missing. I also have another order that i made for vacation that will be arriving this week and the order# is 18076**** totaling $188.35 with 9 items.
It's not fair to me to not even receive the items missing or a gift card for the total amount of the 8 items missing so that I can use to replace the order for the items missing. None of these options were never offered or considered, and off the top the investigation/claim department denied my case and probably didn't read my emails.
Is this process/ investigation running by automation because there is no human heart or human conscious involved in this investigation, or no great effort of investigation because ALL my items were not in my package and I swear to GOD on EVERYTHING I LOVE. Please call me at 337-940-**** for more discussion. I have been in contact with the department every day and I will not stop because I am wrongfully denied and cheated, and I was stolen from in my order of 8 items.
GOD SEES ALL AND HE WILL COME THROUGH ON MY BEHALF BECAUSE HE KNOWS MY TRUTH AND MY RIGHTOUSNESS! TO GO BE THE GLORY AND I WILL NOT STOP UNTIL I REACH THERIGHT PERSON WITH INTERGRITY, COMPASSION, UNDERSTANDING AND GODLY HEART!!!
- Deliver fast
- Not able to communicate with a live person
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items
I only received 8 items of my 16 items that I ordered. I never received an email of items being out of stock.
When I received the shipment tracking all 16 items were to be shipped.
Where are my 8 items? This has never happened before and I am very concerned. Please help me get my 8 items.
I selected which ones I am missing. I did not get my entire order and I am missing 8 items.
I have been ordering from youll too long and I have no reason to lie. This is not right and I have not received those items.
I can send you pictures of the 8 items I have received and Im out of the money I spent on items I have not received, this is not right and wrong. I would like to speak to someone on the phone because Im not agreeing with this decision. Yes, Im hurt and pissed of because I dont steal, cheat or lie on nothing, I pay for anything and everything I want, buy and desire.
My call number is 337-940-****.
I have Order #18076**** coming my way and my total was $188.35. I spend great money with youll! I spent $442.37 on 16 items, and think I trying to steal, please dont insult me with disrespect. Looking at the packaging, how can 16 items that contains 6 pairs of jeans, 1 blue jeans jumper and 9 order items including jumpers, dress and shirts be 17 pounds.
Please do the math on the weight of the package.
The label had to printed once the packaging was weighed. Please come on and think about that because I have no reason to steal and this is not adding up!
Missing items are:
1 x Clark Striped Knit Button Up Shirt - Blue/combo - XL
1 x Clark Striped Knit Button up Shirt - Black/combo - XL
1 x Jelina Denim Collar Wide Leg Jumpsuit - Medium Wash - 2X
1 x Checked In Crochet Short Sleeve Romper - Fuchsia/combo - XL
1 x Mike Straight Taper Jeans - Dark Wash - 36
1 x Mike Straight Taper Jeans - White - 36
1 x Mike Straight Taper Jeans - Black - 36
1 x For Shore Loose Flowy Denim Wide Leg Jeans - Light Wash - 15
My claim was denied and I also sent pictures of the items that I did receive with picture of packaging and packaging slip. The package total weight was 17 pounds for 16 items.
All I want is the items missing because the order is for my husband birthday, and me and my daughter vacation trip. I spent close to $500 on this order and I have no reason to steal or be dishonest of the items that were missing.
I also have another order that i made for vacation that will be arriving this week and the order# is 18076**** totaling $188.35 with 9 items.
It's not fair to me to not even receive the items missing or a gift card for the total amount of the 8 items missing so that I can use to replace the order for the items missing. None of these options were never offered or considered, and off the top the investigation/claim department denied my case and probably didn't read my emails.
Is this process/ investigation running by automation because there is no human heart or human conscious involved in this investigation, or no great effort of investigation because ALL my items were not in my package and I swear to GOD on EVERYTHING I LOVE. Please call me at 337-940-**** for more discussion.
I have been in contact with the department every day and I will not stop because I am wrongfully denied and cheated, and I was stolen from in my order of 8 items.
GOD SEES ALL AND HE WILL COME THROUGH ON MY BEHALF BECAUSE HE KNOWS MY TRUTH AND MY RIGHTOUSNESS! TO GO BE THE GLORY AND I WILL NOT STOP UNTIL I REACH THERIGHT PERSON WITH INTERGRITY, COMPASSION, UNDERSTANDING AND GODLY HEART!!!
- Delivery is fast
- No live agent to speak with
- No customer service and no way to communicate with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baltimore, Maryland
Missing Package
- - I wasn't home when the UPS driver came on May 2, 3026.
- - The note says it went to 1000 Taylor Ave CVS Pharmacy.
- - Delivery #923914****20, driver BY.
I did not receive a call back and now my package and my package is being sent back to the sender after my Apple credit card has already paid for my items I would like a full return
I wasnt at home when the UPS Driver came to my apartment on May 2,3026.So he left slip of paper on the entrance door window, that my package was taken to 1000 Taylor Ave which is a CVS Pharmacy store. I went there yesterday but the package was not there.
And its not there today either. The delivery number is 923914****20 drives initials looks like BY.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bridgewater Township, New Jersey
#8552**** Hello, I ordered a blazer...
#8552****
Hello, I ordered a blazer jumpsuit for my graduation and it comes the day of my graduation. I see there's another option that expires in 5 hrs for expedited shipping.
I will pay whatever I have to. The shipping and mailing address is incorrect as well.
Can you please help? The shipping address is 402 Fabyan Pl, Newark NJ, 07112
- Beautiful and affordable items
- Variety of clothing
- Convenient
- Shipping is slow
User's recommendation: Fashion Nova is the place to look for any of your fashionable needs!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage delivered to wrong address
- - Order over $100 with next-day shipping was delivered to the wrong address.
- - They refused replacement or refund after misdelivery.
- - I won't shop there again.
Had a horrible experience with Fashion Nova. I made a purchase of over 100 dollars to get next day shipping.
The next day, I received notification that my package was delivered, but it wasn't delivered to my address. It was delivered to the wrong address! I reached out to neighbors through the Nextdoor app and through social media groups, but no one was honest enough to return my package. I had to wait 3 days to notify them it's one of their policies.
When I reached out to them, they weren't helpful; they just continued to say UPS delivered and provided a picture. After going back and forth, they told me if I can prove that the picture was not my home to send proof. I did in fact send proof that the picture provided was not my house.
Even after all that, they ended up saying, 'Sorry, we aren't responsible.' They showed no care for their customers and did not try to replace or refund my money. Truly a frustrating experience; I will not be shopping here again!
- Customer service and delivery
Preferred solution: Full refund
User's recommendation: Don’t shop here!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mclean, Virginia
Order issue, email was not linked to order number.
- - Requests a return for order #18455****; the system can't locate the order or link it to their email/phone, and no confirmation email was received.
Hello,
I would like to request a return for my order #18455****.
I did not receive an order confirmation email at the time of purchase. When I try to initiate a return through the website, it shows that my order number cannot be recognized or linked to my email or phone number.
My email address is: dorsajahangiri98@***.com
I used this email address and phone number when placing the order, but the system is still unable to locate my order.
Could you please assist me in locating my order and initiating the return process?
Preferred solution: Just able to return , and link my orders to my email address to return some items.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need a exchange
The size T-shirt I ordered is too small for me, so I would like an exchange to a 2X. Thanks in advance! I just don't want a tight T-shirt, but I love the stone wash look of the T-shirt.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI did receive the right item
I had ordered two pairs of small pants and one extra-large shirt, but they gave me three pairs of pants and no shirt. I received the wrong thing.
User's recommendation: I order a shirt I received black slacks xl
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Tshirt is to small
Instead of XL, I need a 2X; that's all. I love the t-shirt itself. I don't want any money back; I just want a bigger size.
- Love shopping there
- Never had any problems this tshirt just runs a little smaller
Preferred solution: A Bigger Size
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered a Medium jumpsuit and I was sent a larger
Good morning.
I ordered a medium size jumpsuit and I received a large size . My order number is 18409**** .
I ordered it on the 20th of April 2026.
I am very upset because the occasion for the outfit is tomorrow the 25th of April .
The outcome just in time but the aim has been defeated. I need a compensation for this Mistake.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
My order hasn’t been processed in almost a month
My package has never been processed and shipped I was a refund there shouldnt be a reason I havent received my item been ordering from
U guys for years I want my refund and my shirt because theres no way yall said one day shipping and its been a month
- Fire fashion
- Lies on service to deliver dates
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Memphis, Tennessee
REFUND
- - I returned the product a month ago and haven't gotten a gift card.
- - You have my correct email, but no gift card is issued yet.
- - I want a refund.
I haven't received my gift card after I returned your product a month ago, even though you have the correct email! I have been contacting back and forth with no help. I just want my money back at this point!
- Product were great
- I cant talk to any body
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
To update shipping method
- - Upgrade my order to express shipping to arrive by Friday May 1 5:00 AM.
- - I'm willing to pay the difference; please confirm with the next steps.
Hello, good morning,
I understand that making changes to an order can be difficult, but I wanted to kindly request assistance with my shipment.
I have an upcoming vacation starting Friday, May 1 at 5:00 AM, and I urgently need the outfits I ordered. I realized that I may not have selected the correct shipping option, and I would greatly appreciate it if my order could be upgraded to express shipping so it arrives in time.
If there is any additional cost required to make this change, I am more than willing to pay the difference.
Please let me know as soon as possible if this adjustment can be made and what the next steps are.
Thank you for your time and assistance.
Preferred solution: Trying to change shipping method to a earlier date
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gatineau, Quebec
Colis volé (introuvable)
- - Ordered from Fashion Nova; delivery due on the 20th.
- - DHL delivered early without advance notice.
- - Delivered Mon 12:32; parcel not found.
Bonjour! Je vous écris ici car je ne savais pas comment vous joindre.
J'ai commandé dernièrement sur Fashion Nova et la date de livraison estimée était le 20. Malheureusement, le service de livraison (DHL) m'a livré en avance et ne m'a pas informé en avance. Le colis a été livré lundi à 12h32 et moi, j'ai reçu la notification de livraison le mardi à 12h, donc je suis descendu vérifier, mais mon colis n'y était pas. J'ai vérifié tous les coins de l'immeuble, mais le colis est introuvable.
J'ai essayé de les contacter, ils m'ont envoyé une photo comme quoi le colis a été livré. Je leur dis que je ne le retrouve pas.
De m'aider car je ne sais pas réellement si le colis a été déposé ou pas. S'il vous plaît, aidez-moi à retrouver mon colis.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem never received
Says delivered yesterday never got my item and its for a wedding!!! Cant live chat either anyone cant speak to nobody over the and I need what I paid for!!!
- First purchase was great
User's recommendation: Be sure the delivery driver takes a pic of it. On ur porch
Fashion Nova FAQs
Customers cannot initiate Fashion Nova cancel orders. They cannot change the order information, such as canceling specific items, changing billing address or payment method, or editing discount codes. If customers don't want to keep their orders, they can start a Fashion Nova return within 30 days from the delivery date.
Fashion Nova store offers different shopping options depending on the order value. The standard shipping time to deliver orders ranges from three to seven business days. The order value must be over $75 to avail free shipping. If the order needs to be delivered within two business days, customers have to pay an additional charge of $15.99. Fashion Nova headquarters charges an extra $19.99 for orders that must be delivered in one business day. The company has introduced same-day delivery services in the Los Angeles area. This shipping information applies to US customers. It should be noted that business days do not include Saturdays, Sundays, or US holidays.
Fashion Nova headquarters is at 2801 E. 46th St., Vernon, California 90058, United States. There are several other store locations besides this Fashion Nova headquarters address. For instance, a store is at 6600 Topanga Canyon Blvd., Ste 2012, Los Angeles, CA 91303. Another store is at 1811 Montebello Town Center Dr., Montebello, CA 90640. For the Fashion Nova store nearest to you, visit the website.
To keep track of your Fashion Nova order status, head to the website and click Help Center. On a new page, enter your order number and the zip code you shipped the order to, and click Submit. You will have received your order number in your order confirmation email. Another way is to log in to your Fashion Nova account and view your order status automatically.
Customers can initiate Fashion Nova returns through the company's Returns Portal within 30 days of delivery. While this portal is open to all customers, only US customers can purchase a return shipping label for $3.99 or $7.99 and track their returns. The Fashion Nova return policy states that the company has the right to define and limit, refuse, and/or reject customer returns at any time due to varying factors. The Fashion Nova refund policy states that returns are refunded via store credit via a gift card within five to seven business days after the returned order is delivered to the company.
The Fashion Nova owner, Richard Saghian, is also the company's CEO. Richard started the company in 2006 and opened the first Fashion Nova store in Panorama Mall.
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Stop using the Lord’s name in vain. One doesn’t have to use it in a two-word expletive of surprise or admonishment to be guilty of this. You using it in any way to recount a TRIVIAL matter is just as bad.
It’s never in vain because God is not of confusion and I’m giving truth and wanting a resolution. So your comment is not valid to me and is irrelevant. Have a blessed day, Dear!
Poor stupid Loquesha