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Fashion Nova - Received wrong items.

2.7
Details
Fashion Nova - Received wrong items.
Fashion Nova - Received wrong items.
Fashion Nova - Received wrong items.
Fashion Nova - Received wrong items.
Fashion Nova - Received wrong items.
I received 2 wrong items with my order. I contacted Fashion Nova right away. They asked me to send them back so they could give me a gift card for the items. I told them I wasn’t paying to send back incorrect items, they finally sent me a return shipping slip. I shipped them back to Fashion Nova. They only refunded me $3.89 when the total of both items was 16.78. I emailed that they didn’t refund me the correct amount. They didn’t reapond. So I opened case with PayPal as I paid through them. And filed a complaint through the BBB. Only then did they send me a second gift card for 4.49. Still not he full amount that I paid. After going back and forth through the BBB they sent a last gift card for $4.49. All 3 gift cards totaled $12.87. They still owe me $3.81. They refuse to fully refund me even though this was a mistake on their part. Horrible customer service.
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Review
#1564033 Review #1564033 is a subjective opinion of poster.
Service
Fashion Nova Customer Care
Reason of review
Poor customer service
Loss
$17
Preferred solution
Full refund

Fashion Nova - About my order

3.3
Details
Fashion Nova - About my order
They sent an item that was damaged , and one of my items weren’t in there ., so I reordered it., and I need the outfit and the refund for the order not being delivered
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Review
#1703519 Review #1703519 is a subjective opinion of poster.
Pros
  • Love the styles and promos
Cons
  • Please make it right
Reason of review
Damaged or defective
Loss
$110
Preferred solution
I want the missing items delivered, and my pants resent not damaged .

Fashion Nova - Shipping takes 2 months!

1.0
Details
order my birthday outfit in the beginning of October my outfit still isn't here! Contacted Fashion nova via email no one can tell me where my packages are!
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Review
#1702216 Review #1702216 is a subjective opinion of poster.
Service
Fashion Nova Shipping Service
Reason of review
Problem with delivery
Loss
$120
Preferred solution
Full refund

Fashion Nova in Montego Bay, Saint James Parish - About my order

My order is being refunded twice..kmt
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Review
#1702203 Review #1702203 is a subjective opinion of poster.
Service
Fashion Nova Shipping Service

Fashion Nova - Too many bad experiences with shipping . I’m so dissatisfied I love shopping here but their “fast shipping “ isn’t so fast . If you want a package order it 3 yrs in advance

3.8
Details
Where is my PACKAGE???? It’s not in my hands where it should be .
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Review
#1701995 Review #1701995 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Fashion Nova in Kingston, Kingston - Wrong size is begin ship

I need the size to change from xs to large please
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Review
#1701692 Review #1701692 is a subjective opinion of poster.
Service
Fashion Nova Customer Care

Fashion Nova in Garland, Texas - Disappointed about Refund

3.6
Details
I ordered two dresses. One fit well, but the other one didn’t fit well. I was informed I would only be issued a store credit.
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Review
#1701680 Review #1701680 is a subjective opinion of poster.
Product
Dress
Reason of review
Return, Exchange or Cancellation Policy

Fashion Nova - Unhelpful email response

1.9
Details
Fashion Nova is literally so selfish that they ignore my specific request to have them verify with UPS that I placed the order so I can pick it up from the UPS avenger. They’d rather it be shipped back to them so that I have no choice but to order it again, waste more money for shipping, and wait another week and some.
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Review
#1700000 Review #1700000 is a subjective opinion of poster.
Service
Fashion Nova Customer Care
Pros
  • Cheap
  • Love the styles and promos
Cons
  • Shipping issues policy
  • Poor listening
  • Bad refund policy
Reason of review
Poor customer service
Loss
$55
Preferred solution
accommodate customers by helping them resolve shipping issues if the customer went out of their way to contact the shipper to ensure both needs can be met. Fashion Nova is showing me how selfish they are when all I asked was for them to contact UPS
Tags
  • Inconsiderate Staff
  • Discount Fail

Fashion Nova in Brooklyn, New York - Shopping

I tried to purchasers a order with my app and I cannot
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Review
#1699858 Review #1699858 is a subjective opinion of poster.
Pros
  • Fashion nova customer care number
Cons
  • Please make it right
  • Online shopping
Reason of review
Order processing issue
Preferred solution
I want to place my orders and I want to use the promotion
Tags
  • Discount Fail

Fashion Nova in Fort Mcmurray, Alberta - My order

Pls call me Asap regarding for my order my number is 1-7808382550
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Review
#1699717 Review #1699717 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$150
Preferred solution
Deliver product or service ordered

Contact Fashion Nova Customer Service

Mailing Address:
FashionNova
2801 East 46th
Vernon, California 90058
Phone:
(818) 347-6500
All Fashion Nova Contacts

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Fashion Nova in Stone Mountain, Georgia - Refund

Call dropped by agent when disputed charges l
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#1698875 Review #1698875 is a subjective opinion of poster.