Fashion Nova
Fashion Nova Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fashion Nova has a 1.8 star rating from 9,915 reviews and 8% of users would recommend; overall sentiment is mostly negative with frequent mentions of shipping delays and poor customer service.
Key Takeaways for Future Customers
- Expect shipping delays and changing delivery dates; check express shipping policies before ordering.
- Customer service is hard to reach; prepare for limited phone or live agent support.
- Refunds often convert to store credit; follow up persistently for card refunds.
Negative Feedback / Risk Areas
- Repeated customer complaints about late or missing packages and unreliable tracking.
- Frequent refund and return issues, including gift card credits instead of refunds.
- Poor responsiveness from customer service and difficulty speaking with a live agent.
Positive Feedback
Reviewers note nice, cute clothing and appealing styles despite service and shipping problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fashion Nova has a 1.8 star rating from 9,915 reviews and 8% of users would recommend; overall sentiment is mostly negative with frequent mentions of shipping delays and poor customer service.
Key Takeaways for Future Customers
- Expect shipping delays and changing delivery dates; check express shipping policies before ordering.
- Customer service is hard to reach; prepare for limited phone or live agent support.
- Refunds often convert to store credit; follow up persistently for card refunds.
Negative Feedback / Risk Areas
- Repeated customer complaints about late or missing packages and unreliable tracking.
- Frequent refund and return issues, including gift card credits instead of refunds.
- Poor responsiveness from customer service and difficulty speaking with a live agent.
Positive Feedback
Reviewers note nice, cute clothing and appealing styles despite service and shipping problems.
Media from reviews
![Fashion Nova - Hello, my name is [PERSON_NAME] my Oder...](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/21/fashion-nova_hello-my-name-is-person-name-my-oder-202605217222784_4095-medium.jpeg)
Fashion Nova Collective Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hyde Park, Massachusetts
Order
Hi
I have ordered a dress on Fashion Nova, but the size was too small, so now I ordered another, but I need the order before June 08. I don't know how you can help me, but please.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items on Order#18022****
I only received 8 items of my 16 items that I ordered. I never received an email of items being out of stock.
When I received the shipment tracking all 16 items were to be shipped. Where are my 8 items? This has never happened before and I am very concerned. Please help me get my 8 items.
I selected which ones I am missing. I did not get my entire order and I am missing 8 items. I have been ordering from youll too long and I have no reason to lie. This is not right and I have not received those items.
I can send you pictures of the 8 items I have received and Im out of the money I spent on items I have not received, this is not right and wrong. I would like to speak to someone on the phone because Im not agreeing with this decision. Yes, Im hurt and pissed of because I dont steal, cheat or lie on nothing, I pay for anything and everything I want, buy and desire. My call number is 337-940-****.
I have Order #18076**** coming my way and my total was $188.35. I spend great money with youll! I spent $442.37 on 16 items, and think I trying to steal, please dont insult me with disrespect. Looking at the packaging, how can 16 items that contains 6 pairs of jeans, 1 blue jeans jumper and 9 order items including jumpers, dress and shirts be 17 pounds.
Please do the math on the weight of the package. The label had to printed once the packaging was weighed. Please come on and think about that because I have no reason to steal and this is not adding up!
Missing items are:
1 x Clark Striped Knit Button Up Shirt - Blue/combo - XL
1 x Clark Striped Knit Button up Shirt - Black/combo - XL
1 x Jelina Denim Collar Wide Leg Jumpsuit - Medium Wash - 2X
1 x Checked In Crochet Short Sleeve Romper - Fuchsia/combo - XL
1 x Mike Straight Taper Jeans - Dark Wash - 36
1 x Mike Straight Taper Jeans - White - 36
1 x Mike Straight Taper Jeans - Black - 36
1 x For Shore Loose Flowy Denim Wide Leg Jeans - Light Wash - 15
My claim was denied and I also sent pictures of the items that I did receive with picture of packaging and packaging slip. The package total weight was 17 pounds for 16 items.
All I want is the items missing because the order is for my husband birthday, and me and my daughter vacation trip. I spent close to $500 on this order and I have no reason to steal or be dishonest of the items that were missing. I also have another order that i made for vacation that will be arriving this week and the order# is 18076**** totaling $188.35 with 9 items.
It's not fair to me to not even receive the items missing or a gift card for the total amount of the 8 items missing so that I can use to replace the order for the items missing. None of these options were never offered or considered, and off the top the investigation/claim department denied my case and probably didn't read my emails.
Is this process/ investigation running by automation because there is no human heart or human conscious involved in this investigation, or no great effort of investigation because ALL my items were not in my package and I swear to GOD on EVERYTHING I LOVE. Please call me at 337-940-**** for more discussion. I have been in contact with the department every day and I will not stop because I am wrongfully denied and cheated, and I was stolen from in my order of 8 items.
GOD SEES ALL AND HE WILL COME THROUGH ON MY BEHALF BECAUSE HE KNOWS MY TRUTH AND MY RIGHTOUSNESS! TO GO BE THE GLORY AND I WILL NOT STOP UNTIL I REACH THERIGHT PERSON WITH INTERGRITY, COMPASSION, UNDERSTANDING AND GODLY HEART!!!
- Deliver fast
- Not able to communicate with a live person
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items
I only received 8 items of my 16 items that I ordered. I never received an email of items being out of stock.
When I received the shipment tracking all 16 items were to be shipped.
Where are my 8 items? This has never happened before and I am very concerned. Please help me get my 8 items.
I selected which ones I am missing. I did not get my entire order and I am missing 8 items.
I have been ordering from youll too long and I have no reason to lie. This is not right and I have not received those items.
I can send you pictures of the 8 items I have received and Im out of the money I spent on items I have not received, this is not right and wrong. I would like to speak to someone on the phone because Im not agreeing with this decision. Yes, Im hurt and pissed of because I dont steal, cheat or lie on nothing, I pay for anything and everything I want, buy and desire.
My call number is 337-940-****.
I have Order #18076**** coming my way and my total was $188.35. I spend great money with youll! I spent $442.37 on 16 items, and think I trying to steal, please dont insult me with disrespect. Looking at the packaging, how can 16 items that contains 6 pairs of jeans, 1 blue jeans jumper and 9 order items including jumpers, dress and shirts be 17 pounds.
Please do the math on the weight of the package.
The label had to printed once the packaging was weighed. Please come on and think about that because I have no reason to steal and this is not adding up!
Missing items are:
1 x Clark Striped Knit Button Up Shirt - Blue/combo - XL
1 x Clark Striped Knit Button up Shirt - Black/combo - XL
1 x Jelina Denim Collar Wide Leg Jumpsuit - Medium Wash - 2X
1 x Checked In Crochet Short Sleeve Romper - Fuchsia/combo - XL
1 x Mike Straight Taper Jeans - Dark Wash - 36
1 x Mike Straight Taper Jeans - White - 36
1 x Mike Straight Taper Jeans - Black - 36
1 x For Shore Loose Flowy Denim Wide Leg Jeans - Light Wash - 15
My claim was denied and I also sent pictures of the items that I did receive with picture of packaging and packaging slip. The package total weight was 17 pounds for 16 items.
All I want is the items missing because the order is for my husband birthday, and me and my daughter vacation trip. I spent close to $500 on this order and I have no reason to steal or be dishonest of the items that were missing.
I also have another order that i made for vacation that will be arriving this week and the order# is 18076**** totaling $188.35 with 9 items.
It's not fair to me to not even receive the items missing or a gift card for the total amount of the 8 items missing so that I can use to replace the order for the items missing. None of these options were never offered or considered, and off the top the investigation/claim department denied my case and probably didn't read my emails.
Is this process/ investigation running by automation because there is no human heart or human conscious involved in this investigation, or no great effort of investigation because ALL my items were not in my package and I swear to GOD on EVERYTHING I LOVE. Please call me at 337-940-**** for more discussion.
I have been in contact with the department every day and I will not stop because I am wrongfully denied and cheated, and I was stolen from in my order of 8 items.
GOD SEES ALL AND HE WILL COME THROUGH ON MY BEHALF BECAUSE HE KNOWS MY TRUTH AND MY RIGHTOUSNESS! TO GO BE THE GLORY AND I WILL NOT STOP UNTIL I REACH THERIGHT PERSON WITH INTERGRITY, COMPASSION, UNDERSTANDING AND GODLY HEART!!!
- Delivery is fast
- No customer service and no way to communicate with them
- No live agent to speak with
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill haven’t received my package
- Paid $27.99 for next-day delivery on May 9; nothing arrived and $27.99 refunded.
- No tracking; slow service; order in transit can't be canceled.
I placed an order on May 9 and paid an extra fee of 27.99 to have my things delivered the next day. Didn't get anything still, even after they refunded me back only the 27.99.
I still can't locate where and when my things are supposed to be here, and today is May 13. Fashion Nova sucks with their customer service and warehouse and how they lie to us, advertising all these deals and promises you will get your order the next day even after you pay for it, and still nothing. I've reached out to these people several times and I don't hear anything back until days later, and still no tracking or anything, but they are telling me they can't cancel an order that's already in transit. In transit, where?
I will be reporting and filing a claim with my bank for all my money to be refunded, and at this point, I don't care where their clothes may lead. I'm done with you frauds.
Since I'm not Cardi B or a celebrity, this is how they treat their customers who aren't celebs. I bet if I was a celeb, I would have had my things immediately.
- Cute clothes and affordable pricing
- Package not delivered
- Seems very fraudulent
- Inaccurate estimation of delivery
Preferred solution: Full refund
User's recommendation: DONT ORDER FROM THEM. THEY ATE LIARS. THEY TAKE YOUR MONEY AND DONT DELIVER YOUR CLOTHES WHEN THEY SUPPOSE TO YOU AND THEN WHEN YOU WANT A REFUND THEY GIVING YOU PARTIAL WHEN YOU HAVEN’T STILL RECEIVED THE ORDER. FASHION NOVA GO TO ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tirana, Tirana
For my order and refunds
- Customer demands card refund; cites long waiting period and delays.
- Threatens to close the account and pursue legal action; may post reviews.
fashion nova respond to the customer's request for a refund on the card
I don't want to make purchases from you fraudsters. Every purchase has a waiting period, start the other procedures, refund on the card, make as many gift cards as you want, I will close the account at fashion nova because you don't give the customer the opportunity to talk to you.
Make a refund. Is there anyone competent for this or are you all willing to work for this company?
Is there a lawyer who deals with the problems? I don't want to deal with you anymore, I will take legal action and start doing reviews on Instagram, I will sponsor you because I am running out of patience with you
- Very bad customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Troy, Idaho
Fraudulent Company
- Order was delayed and canceled before shipping.
- Only shipping was refunded after paying over $100; the return asks for an item not shipped and customer service is hard to reach.
UPDATE 2: I was charged to return the item.
UPDATE: Please see comment below for update.
Zero out of five rating. On the same day I ordered, I received a notification that my order was delayed and would arrive later than originally scheduled (later than I needed it).
I followed the link to cancel the order as it had not been shipped yet. I then received notice that they had refunded me for the shipping and apologized that this was not the outcome I wanted. Only refunding the shipping, are you kidding me? I cannot find a way to reach a real person (by email or phone) for customer service.
It still gives me the option to initiate a return on the website, but when I try to do so, it asks that I send back something I have not received, something that was NEVER shipped.
I paid over $100, and they only refunded me for the shipping. Do not shop here; they are a scam!
- No customer care
- Fraudulent
- Steal your money
Preferred solution: Full refund
User's recommendation: Shop elsewhere
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baltimore, Maryland
Missing Package
- I wasn't home when the UPS driver came on May 2, 3026.
- The note says it went to 1000 Taylor Ave CVS Pharmacy.
- Delivery #923914****20, driver BY.
I did not receive a call back and now my package and my package is being sent back to the sender after my Apple credit card has already paid for my items I would like a full return
I wasnt at home when the UPS Driver came to my apartment on May 2,3026.So he left slip of paper on the entrance door window, that my package was taken to 1000 Taylor Ave which is a CVS Pharmacy store. I went there yesterday but the package was not there.
And its not there today either. The delivery number is 923914****20 drives initials looks like BY.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bridgewater Township, New Jersey
#8552**** Hello, I ordered a blazer...
#8552****
Hello, I ordered a blazer jumpsuit for my graduation and it comes the day of my graduation. I see there's another option that expires in 5 hrs for expedited shipping.
I will pay whatever I have to. The shipping and mailing address is incorrect as well.
Can you please help? The shipping address is 402 Fabyan Pl, Newark NJ, 07112
- Variety of clothing
- Beautiful and affordable items
- Variety of options
- Shipping is slow
User's recommendation: Fashion Nova is the place to look for any of your fashionable needs!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orleans, Ontario
Return
J'ai reçu un colis et ce n'était pas les bonnes dimensions. Je veux retourner, mais c'est impossible car DHL me demande de payer 200 $ CAD, ce qui est plus que le prix d'achat. J'ai écrit un mail pour avoir une étiquette de retour DHL qui vient de Fashion Nova, mais ils n'ont pas répondu à mon mail ni à mon appel.
- Vetements de qualite a petit budget
- Mauvaise politique retour
User's recommendation: Fashion nova n’est pas fiable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norristown, Pennsylvania
Order
I tried to cancel an order I ordered by mistake immediately, and the order hadn't been shipped, and they wouldn't allow me to cancel it, so I can't get my money back. I now have to wait till the order arrives, and they charge you $7.99 to send it back. This is wrong and ridiculous!
- Prices and clothing styles
- Return & refund policy horrible
Preferred solution: Full refund
User's recommendation: Don’t purchase if you can’t get your money back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dayton, Ohio
MY ORDER
I PAID FOR NEXT DAY SHIPPING FRIDAY I STILL DONT HAVE MY ORDER I HAVE A GRADUATION TOMORROW TO GO TO YALL ARE RIDICULOUS!!!I WANT MY PACKAGE AND I WANT MY MONEY BACK FOR PAYING EXTRA FOR NEXT DAY SHIPPING THIS IS SUPPOSED TO BE A 5 STAR BUSINESS I NEED TO SPEAK WITH A SUPERVISOR
Preferred solution: I want my order and my money back
User's recommendation: DONT ORDER FROM THEM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeing charged twice for the same outfit
I being charged twice for outfit I returned. I brought it again the right size and cheaper price.
My payment method was Klarna. Im being charged a monthly payment 120 and a 66.56 for over 3month
User's recommendation: Yed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOne of my items purchased did not honor...
One of my items purchased did not honor the 50% off code. The website advertised 50% off of everything.
However, one of my items gave me nothing off.
I don't know if this was intentional or accidental, but it needs to be fixed expeditiously! It seems as if there's some false advertisement going on here.
User's recommendation: Check that your deal has applied to all items as promised before checking out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mclean, Virginia
Order issue, email was not linked to order number.
- Requests a return for order #18455****; the system can't locate the order or link it to their email/phone, and no confirmation email was received.
Hello,
I would like to request a return for my order #18455****.
I did not receive an order confirmation email at the time of purchase. When I try to initiate a return through the website, it shows that my order number cannot be recognized or linked to my email or phone number.
My email address is: dorsajahangiri98@***.com
I used this email address and phone number when placing the order, but the system is still unable to locate my order.
Could you please assist me in locating my order and initiating the return process?
Preferred solution: Just able to return , and link my orders to my email address to return some items.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need a exchange
The size T-shirt I ordered is too small for me, so I would like an exchange to a 2X. Thanks in advance! I just don't want a tight T-shirt, but I love the stone wash look of the T-shirt.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lethbridge, Alberta
Shoes cause birth defects & cancer
- Ordered 3 pairs online in red, brown, and black; sticker warns of lead and birth defects, not on site; paid $100 and want refund with return costs.
I ordered 3 pairs of shoes online red, brown, black and to my dismay I just noticed that they have a sticker that says these shoes have lead and can cause SERIOUS BIRTH DEFECTS! NO WHERE ON THEIR WEBSITE OR IN THE DESCRIPTION DOES IT MENTION THIS.
THE SHOES HAS A STICKER THAT SAYS THIS. I THINK THEY SHOULD NOT BE SHIPPING THESE SHOES OR SELLING THIS! THIS SHOULD BE ILLEGAL! NOW I HAVE TO PAY TO RETURN THIS.
I DONT THINK I SHOULD HAVE TO WHEN THEY CLEARLY KNOW THIS! JUST SICK.
I PAID APPROXIMATELY $100 FOR ALL THESE SHOES PLEASE TAKE THEM OFF YOUR WEBSITE IMMEDIATELY. LADIES DO NOT BUY THESE SHOES I WM ASKING FASHIONNOVA TO PAY FOR THE RETURN AND REFUND ME MY MONEY IMMEDIATELY!
- Nice clothes
- Pay for returns
Preferred solution: Full refund and they pay for shipping not me. How can you sell something online knowing it causes cancer and birth defects!!! Pay for the return immediately. This is a lawsuit. Stop selling these shoes take them off your website immediately!!!
User's recommendation: Do not purchase these shoes
Fashion Nova FAQs
Customers cannot initiate Fashion Nova cancel orders. They cannot change the order information, such as canceling specific items, changing billing address or payment method, or editing discount codes. If customers don't want to keep their orders, they can start a Fashion Nova return within 30 days from the delivery date.
Fashion Nova store offers different shopping options depending on the order value. The standard shipping time to deliver orders ranges from three to seven business days. The order value must be over $75 to avail free shipping. If the order needs to be delivered within two business days, customers have to pay an additional charge of $15.99. Fashion Nova headquarters charges an extra $19.99 for orders that must be delivered in one business day. The company has introduced same-day delivery services in the Los Angeles area. This shipping information applies to US customers. It should be noted that business days do not include Saturdays, Sundays, or US holidays.
Fashion Nova headquarters is at 2801 E. 46th St., Vernon, California 90058, United States. There are several other store locations besides this Fashion Nova headquarters address. For instance, a store is at 6600 Topanga Canyon Blvd., Ste 2012, Los Angeles, CA 91303. Another store is at 1811 Montebello Town Center Dr., Montebello, CA 90640. For the Fashion Nova store nearest to you, visit the website.
To keep track of your Fashion Nova order status, head to the website and click Help Center. On a new page, enter your order number and the zip code you shipped the order to, and click Submit. You will have received your order number in your order confirmation email. Another way is to log in to your Fashion Nova account and view your order status automatically.
Customers can initiate Fashion Nova returns through the company's Returns Portal within 30 days of delivery. While this portal is open to all customers, only US customers can purchase a return shipping label for $3.99 or $7.99 and track their returns. The Fashion Nova return policy states that the company has the right to define and limit, refuse, and/or reject customer returns at any time due to varying factors. The Fashion Nova refund policy states that returns are refunded via store credit via a gift card within five to seven business days after the returned order is delivered to the company.
The Fashion Nova owner, Richard Saghian, is also the company's CEO. Richard started the company in 2006 and opened the first Fashion Nova store in Panorama Mall.
Companies Similar to Fashion Nova
Shein
“I ordered a couch on SHEIN. On March 2nd, by March 3rd, I was given a tracking number. By March 5th, the...“
Forever 21
“The security tag was left on the article I purchased. I tried calling the store when I got home. I...“
PrettyLittleThing
“I ordered product code/SKU: CNP8527/33/59 using a discount code. I was charged £21.02 instead of £28.00....“
Boohoo
“Still waiting for my money back on my purchase from 2 weeks ago. My status states boohoo have received...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Submit an inquiry to the official company's form Form.responsly.com/f/kgY8RmnR
Application Center. form.responsly.com/f/JyBJLByY Thank you.
Stop using the Lord’s name in vain. One doesn’t have to use it in a two-word expletive of surprise or admonishment to be guilty of this. You using it in any way to recount a TRIVIAL matter is just as bad.
It’s never in vain because God is not of confusion and I’m giving truth and wanting a resolution. So your comment is not valid to me and is irrelevant. Have a blessed day, Dear!
Poor stupid Loquesha