Fashion Nova

I only received 8 items of my 16 items that I ordered. I never received an email of items being out of stock.

When I received the shipment tracking all 16 items were to be shipped. Where are my 8 items? This has never happened before and I am very concerned. Please help me get my 8 items.

I selected which ones I am missing. I did not get my entire order and I am missing 8 items. I have been ordering from youll too long and I have no reason to lie. This is not right and I have not received those items.

I can send you pictures of the 8 items I have received and Im out of the money I spent on items I have not received, this is not right and wrong. I would like to speak to someone on the phone because Im not agreeing with this decision. Yes, Im hurt and pissed of because I dont steal, cheat or lie on nothing, I pay for anything and everything I want, buy and desire. My call number is 337-940-****.

I have Order #18076**** coming my way and my total was $188.35. I spend great money with youll! I spent $442.37 on 16 items, and think I trying to steal, please dont insult me with disrespect. Looking at the packaging, how can 16 items that contains 6 pairs of jeans, 1 blue jeans jumper and 9 order items including jumpers, dress and shirts be 17 pounds.

Please do the math on the weight of the package. The label had to printed once the packaging was weighed. Please come on and think about that because I have no reason to steal and this is not adding up!

Missing items are:

1 x Clark Striped Knit Button Up Shirt - Blue/combo - XL

1 x Clark Striped Knit Button up Shirt - Black/combo - XL

1 x Jelina Denim Collar Wide Leg Jumpsuit - Medium Wash - 2X

1 x Checked In Crochet Short Sleeve Romper - Fuchsia/combo - XL

1 x Mike Straight Taper Jeans - Dark Wash - 36

1 x Mike Straight Taper Jeans - White - 36

1 x Mike Straight Taper Jeans - Black - 36

1 x For Shore Loose Flowy Denim Wide Leg Jeans - Light Wash - 15

My claim was denied and I also sent pictures of the items that I did receive with picture of packaging and packaging slip. The package total weight was 17 pounds for 16 items.

All I want is the items missing because the order is for my husband birthday, and me and my daughter vacation trip. I spent close to $500 on this order and I have no reason to steal or be dishonest of the items that were missing. I also have another order that i made for vacation that will be arriving this week and the order# is 18076**** totaling $188.35 with 9 items.

It's not fair to me to not even receive the items missing or a gift card for the total amount of the 8 items missing so that I can use to replace the order for the items missing. None of these options were never offered or considered, and off the top the investigation/claim department denied my case and probably didn't read my emails.

Is this process/ investigation running by automation because there is no human heart or human conscious involved in this investigation, or no great effort of investigation because ALL my items were not in my package and I swear to GOD on EVERYTHING I LOVE. Please call me at 337-940-**** for more discussion. I have been in contact with the department every day and I will not stop because I am wrongfully denied and cheated, and I was stolen from in my order of 8 items.

GOD SEES ALL AND HE WILL COME THROUGH ON MY BEHALF BECAUSE HE KNOWS MY TRUTH AND MY RIGHTOUSNESS! TO GO BE THE GLORY AND I WILL NOT STOP UNTIL I REACH THERIGHT PERSON WITH INTERGRITY, COMPASSION, UNDERSTANDING AND GODLY HEART!!!

I only received 8 items of my 16 items that I ordered. I never received an email of items being out of stock.

When I received the shipment tracking all 16 items were to be shipped.

Where are my 8 items? This has never happened before and I am very concerned. Please help me get my 8 items.

I selected which ones I am missing. I did not get my entire order and I am missing 8 items.

I have been ordering from youll too long and I have no reason to lie. This is not right and I have not received those items.

I can send you pictures of the 8 items I have received and Im out of the money I spent on items I have not received, this is not right and wrong. I would like to speak to someone on the phone because Im not agreeing with this decision. Yes, Im hurt and pissed of because I dont steal, cheat or lie on nothing, I pay for anything and everything I want, buy and desire.

My call number is 337-940-****.

I have Order #18076**** coming my way and my total was $188.35. I spend great money with youll! I spent $442.37 on 16 items, and think I trying to steal, please dont insult me with disrespect. Looking at the packaging, how can 16 items that contains 6 pairs of jeans, 1 blue jeans jumper and 9 order items including jumpers, dress and shirts be 17 pounds.

Please do the math on the weight of the package.

The label had to printed once the packaging was weighed. Please come on and think about that because I have no reason to steal and this is not adding up!

Missing items are:

1 x Clark Striped Knit Button Up Shirt - Blue/combo - XL

1 x Clark Striped Knit Button up Shirt - Black/combo - XL

1 x Jelina Denim Collar Wide Leg Jumpsuit - Medium Wash - 2X

1 x Checked In Crochet Short Sleeve Romper - Fuchsia/combo - XL

1 x Mike Straight Taper Jeans - Dark Wash - 36

1 x Mike Straight Taper Jeans - White - 36

1 x Mike Straight Taper Jeans - Black - 36

1 x For Shore Loose Flowy Denim Wide Leg Jeans - Light Wash - 15

My claim was denied and I also sent pictures of the items that I did receive with picture of packaging and packaging slip. The package total weight was 17 pounds for 16 items.

All I want is the items missing because the order is for my husband birthday, and me and my daughter vacation trip. I spent close to $500 on this order and I have no reason to steal or be dishonest of the items that were missing.

I also have another order that i made for vacation that will be arriving this week and the order# is 18076**** totaling $188.35 with 9 items.

It's not fair to me to not even receive the items missing or a gift card for the total amount of the 8 items missing so that I can use to replace the order for the items missing. None of these options were never offered or considered, and off the top the investigation/claim department denied my case and probably didn't read my emails.

Is this process/ investigation running by automation because there is no human heart or human conscious involved in this investigation, or no great effort of investigation because ALL my items were not in my package and I swear to GOD on EVERYTHING I LOVE. Please call me at 337-940-**** for more discussion.

I have been in contact with the department every day and I will not stop because I am wrongfully denied and cheated, and I was stolen from in my order of 8 items.

GOD SEES ALL AND HE WILL COME THROUGH ON MY BEHALF BECAUSE HE KNOWS MY TRUTH AND MY RIGHTOUSNESS! TO GO BE THE GLORY AND I WILL NOT STOP UNTIL I REACH THERIGHT PERSON WITH INTERGRITY, COMPASSION, UNDERSTANDING AND GODLY HEART!!!

I placed an order on May 9 and paid an extra fee of 27.99 to have my things delivered the next day. Didn't get anything still, even after they refunded me back only the 27.99.

I still can't locate where and when my things are supposed to be here, and today is May 13. Fashion Nova sucks with their customer service and warehouse and how they lie to us, advertising all these deals and promises you will get your order the next day even after you pay for it, and still nothing. I've reached out to these people several times and I don't hear anything back until days later, and still no tracking or anything, but they are telling me they can't cancel an order that's already in transit. In transit, where?

I will be reporting and filing a claim with my bank for all my money to be refunded, and at this point, I don't care where their clothes may lead. I'm done with you frauds.

Since I'm not Cardi B or a celebrity, this is how they treat their customers who aren't celebs. I bet if I was a celeb, I would have had my things immediately.

UPDATE 3: They did not issue a refund; they just gave me credit, despite calling it a refund in all their communications. Still fraudulent in my books, as they mislead and misrepresent at every step.

At this point, it is hard not to feel like it is just a communications mistake, but intentional.

UPDATE 2: I was charged to return the item.

UPDATE: Please see comment below for update.

Zero out of five rating. On the same day I ordered, I received a notification that my order was delayed and would arrive later than originally scheduled (later than I needed it). I followed the link to cancel the order as it had not been shipped yet. I then received notice that they had refunded me for the shipping and apologized that this was not the outcome I wanted.

Only refunding the shipping, are you kidding me? I cannot find a way to reach a real person (by email or phone) for customer service. It still gives me the option to initiate a return on the website, but when I try to do so, it asks that I send back something I have not received, something that was NEVER shipped.

I paid over $100, and they only refunded me for the shipping. Do not shop here; they are a scam!

These people cant even ship a package to the right place I have been waiting over a 1.5 month just for one package and over 2 weeks that I am still waiting for a refund close to 3 months now. I called and emailed to inquire about my package and refund multiple times.because it wasnt at the ups pass point yet they tried to have me purchase $300 apple gift cards to send to Fashion Nova before they even tried to get me my refund I knew it was a scam so I everytime they asked me to share my screen before them instructing me to type in my card info and go to my mobile banking app I would disconnect from sharing my screen and they would ask me to reconnect them.They said wait 24 hours and youll have your $66.11 back in your account.

And It Never came unto this time. the order was placed in early April its flipping June.

fashion nova respond to the customer's request for a refund on the card

I don't want to make purchases from you fraudsters. Every purchase has a waiting period, start the other procedures, refund on the card, make as many gift cards as you want, I will close the account at fashion nova because you don't give the customer the opportunity to talk to you.

Make a refund. Is there anyone competent for this or are you all willing to work for this company?

Is there a lawyer who deals with the problems? I don't want to deal with you anymore, I will take legal action and start doing reviews on Instagram, I will sponsor you because I am running out of patience with you