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Resolved: Do not order from Fashion Nova

Do not order from Fashion Nova
Do not order from Fashion Nova
Do not order from Fashion Nova
Do not order from Fashion Nova
Update by user Dec 27, 2019

Since I wasn't able to get through to anyone via email which was their preferred method of contact, I called their customer service line and spoke to an agent. He was able to send my missing item within 24 hours.

Original review posted by user Dec 19, 2019
1. The company's customer service is lacking one major...
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46 comments
#2249349

Why does it say my problem was resolved it never has been please change that you guys are professional scammers

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Resolved
ID
#1737154 Review #1737154 is a subjective opinion of poster.
Pros
  • Nice clothes
  • Good discounts
  • Love the styles and promos
Cons
  • Communication is horrible
Reason of review
Poor customer service
Loss
$50
Preferred solution
Deliver product or service ordered

1. Very poor delivery. It’s been 3 wks promise to deliver.And haven’t got nothing.

Once you place order it was impossible to change size of fitting.yet I still havent gotten it.No hums. To talk to; and very difficult to do it on line- n there service lines not friendly; Its very difficult to stop there nagging ads. I buy what I want and and when I want;hey people one can complain to the I will complaint to the Federal Trade Commission as they are the ones that kick there butts n get results.Bullshit
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ID
#4015521 Review #4015521 is a subjective opinion of poster.
Location
Galesburg, Illinois

Querying a package

Fashion Nova - Querying a package
I ordered a shoe in August and I have not received same shoe as yet. The last date I got for delivery was September 19 which is long pass and gone. Tracking number : EPG010647****35785 Please state the status on same.
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ID
#4015085 Review #4015085 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

CancelOrder

Trying to change my shipping address i putting my right address shipping and your system change it to my old address how I don't know what to do I am so disappointed with fashion nova
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ID
#4014345 Review #4014345 is a subjective opinion of poster.
Location
Quincy, Massachusetts
New Reviewer

Job interview

To send money by Zelle to pay for a portfolio fee of 1400 before the interview is scheduled I'm not comfortable with that.
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ID
#4014229 Review #4014229 is a subjective opinion of poster.
Location
Bellevue, Washington
New Reviewer

I would to inform you about your delivery person

Sir or Madam, I reside in Birch Run Townhouses in Romulus, MI. The townhouses adjacent to mine are named Wellesley Townhouses. Last week, I received one of your customer's packages. The problem is that my complex has ALL odd number addresses. For example, my address ends in (21). The customer's address ends in (20). Your carrier dropped the package off at the WRONG address. Had they been paying attention, they would easily have noticed that there are NO even-numbered addresses in this complex. A few months ago, I received another customer's package that lives in Wellesley Townhouses (the neighboring complex), but I cannot recall if it was from your company. I am informing you of this issue because it is not my responsibility to deliver your customer's packages. Most people would either keep the package or discard it, which would cost you and the customer. I just happened to be a person with compassion and integrity, which, we all know, is very rare today. Please make sure your carriers are well-trained. In my opinion, they are lazy! I say this because it is extremely evident that the two adjacent complexes have ODD and EVEN numbered addresses. There is also a large sign in front of both complexes with their names. I have never purchased from you. This, I assure you, would discourage me from ever patronizing Fashion Nova. Thanking you kindly for any attention given to this serious matter, P.S. No offense intended, A concerned neighbor
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ID
#4014110 Review #4014110 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

They switched my wrong way sweater pant set (pink) for some sized 9 shorts !

Fashion Nova - They switched my wrong way sweater pant set (pink) for some sized 9 shorts !
Fashion Nova - They switched my wrong way sweater pant set (pink) for some sized 9 shorts !
I ordered my outfit called wrong way sweater pant set in the color pink, but instead got the no muffin denim shorts.
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ID
#4012275 Review #4012275 is a subjective opinion of poster.
Location
Palo Alto, California

Still have not Received My Refund. My Package was Returned To Fashion Nova but still no Refund.It’s Been 3 weeks since Fashion Nova Received My Package. Where Is My Refund On My Original Card that

I Want My Refund On The Card That I Purchased Item With. Its been 3 Weeks Fashion Nova Received My Package Back
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ID
#4012003 Review #4012003 is a subjective opinion of poster.
Location
Garden City, New York

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New Reviewer

My order was never delivered .. I never received it

Good day I have complained everywhere And it seems I am not taken serious Order number 10109**** The carrier you contracted laser never delivered my order to me It says delivered But thats a lie They have no access to my building cause I never released the building code No calls nothing The carriers driver never got to my building Nothing was delivered And I want my order You sending me a gift card worth $15 for my order costing $100 plus Is unacceptable I want my order I wont let this good I will make a case of this Send my order to me I am so displeased about this Never have I had issues with fashionova I want my money back Or send my order to me Please $100 plus is a lot for me fright now to let go just like that I will be on all social media in the coming days and my blog about this
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ID
#4011210 Review #4011210 is a subjective opinion of poster.
Location
New York, New York

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Verified Reviewer
New Reviewer

I ordered an item and never got it

Order number 10109**** For days I have been going back and forth with fashionova help center I ordered some items and it never got delivered to me Complained about it And they want to compensate me with $15 gift card For an order worth $100 plus I need this to be looked into I wont let this go If it is hard to make a refund Then send my order to me I should have my order
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ID
#4011105 Review #4011105 is a subjective opinion of poster.
Location
Cambridge, Massachusetts
New Reviewer

Delivery

My package stated it was delivered. I checked my delivery status and saw a picture of an apartment door. I dont live in an apartment. I also tried reaching out to Fashionnova but unfortunately they turned there phone line off stated by a recorded message. I also requested that the delivery company go back and pick up the package. And I also contacted the delivery company because Im expecting another package from Fashionnova through them and do not want the mixs up again. So I requested the package to be returned to sender!

User's recommendation: Do not purchase online the delivery was accurate. It was delivered to the wrong place.

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ID
#4009805 Review #4009805 is a subjective opinion of poster.
Pros
  • Have nice items
Cons
  • Customer service skills delivery and refund policy are garbage
Loss
$89
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have my refund pending it’s been a month and never got it,every time I contact fashion nova nobody answered.

I have my refund pending it’s been a month and never got it,every time I contact fashion nova nobody answered.
I have my refund pending its been a month and never got it,every time I contact fashion nova nobody answered.the order was cancelled but you have charged me so the refund never get back to my original payment. I keep contacting you I never got an answer nor my refund. Give me my money back.
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ID
#4009804 Review #4009804 is a subjective opinion of poster.
Loss
$155
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I ordered on fashionnova and I did not receive a confirmation on my email while it was well taken into account on the site

What it means to pass is that I placed my order on the fashionnova site but I did not receive a confirmation message on my email of all my articles while it was well taken into account on the site
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ID
#4007778 Review #4007778 is a subjective opinion of poster.
Location
Lyon, Auvergne Rhône-Alpes
New Reviewer

Product information

Fashion Nova - Product information
Is there ANY WAY POSSIBLE AT ALL for you to order a dress that is not currently available? I'm a faithful and extremely frequent buyer and I'm a VERY SERIOUS BUYER! PLS IF YOU CAN PLEASE GET ME THIS DRESS, I WOULD LOVE IT FOR MY BEACH WEDDING PLEASE PLEASE MAKE THIS HAPPEN FOR ME FOR MY SPECIAL DAY!
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ID
#4006610 Review #4006610 is a subjective opinion of poster.
Pros
  • Excellent clothes for every occasion
Preferred solution
Please please get this dress for my beach wedding please.

Package marked as delivered but i did not get my package

The fact that you can not get no kind of help as to where your order is, is ridiculous and unacceptable now i don't know if I'm going to get my money back or i will have the option of a replacement send back to me.
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ID
#4005944 Review #4005944 is a subjective opinion of poster.
Location
New York, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have another problem

Order #9940**** I bought jumpsuit for my sister she just brought it to me to return it and order something else for her but when I try to return it doesn't go through Even if you guys can give me store credit I will like to purchase something else for her thanks
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ID
#4002876 Review #4002876 is a subjective opinion of poster.
Location
Wilmington, Delaware

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