0 symbols (min 100)
Submit answer
Question:
Top Question

Why haven’t I received my package? It says I was supposed to get it yesterday but it hasn’t even been shipped?Fashion nova date to arrive July 1rst Hasn’t been shipped and says nothing is schedule to be sent by ups

0 symbols (min 100)
Answer:
by #2291337

Hello, at dawn I was paying for what I added to my bag and they charged me from the card but the page did not give me a routing number, normally they do it and neither does the follow-up, but if it turns out that they charged 213 usd, I would like to know what happened? I made my page by pse since I am paying from Colombia I have the evidence I wish I had information thanks

by #2286090

I made an order and they sent it to an incorrect address and it is in Miami Fl and I live in Switzerland and no one answers

by #2286091

I made an order and they sent it to an incorrect address and it is in Miami Fl and I live in Switzerland and no one answers

by #2205914

I ordered my package so it should arrive on Friday the 1st of July. why has it not come? it's a gift for my boyfriend that i have to have with me on friday the 8th of july. he lives far away

by #2155207

I ordered 2 dresses March 12 and it has not been shipped, no updates at all as to when I’ll get my dresses and I need it for a function. Customer service is poor.

by #2095032

They have the packages arrive late on purpose so they can tell you that you can only get a gift card

by #2024018

I haven’t recibe my stuff it supposed to ge it yesterday but I didn’t get nothing please answer not in 24 hours answer as soon is posible

by #1905203

I ordered my items nearly two weeks ago and I have not recieved my item yet either. It was supposed to be delivered today but UPS said they haven't even recieved my order. No one ever answers their customer service number. This is a terrible company. I will never order from Fashion Nova again!

by #1912634

Same to me, I almost got a month since I’ve been waiting on my package. When I try to contact the customer service unfortunately no one ever answer. I email them same thing they don’t even say anything

by #1892735

I had ordered 7 days ago and nothing. Got a tracking number to DHL but they didn’t even received my items. I have emailed and tried calling this bs number I found for customer service and still nothing. At this point I just want my money back they can keep it their ***

by #1887967

Same thing happened to me, had one package coming July 1st and another July 2nd...and nothing! And no updates, no emails...just plain nothing!

by #1889049

same thing happened to me and nothing it should have been here last week and no emails no nothing and I've been calling for days

by #1890195

Same here!!!!! I don't even live in the US so this is even more stressful for me to get into contact with them. I am so frustrated at this point.

View more answers (12) Hide answers Give your answer Answer
Question:
#172349

I order from Fashion Nova a lot. I made a purchase online 2 days ago.

I did not receive an order # or any notification that shows I placed an order, but it shows on my bank account that Fashion ova was paid. What should I do?

How can I find out if I will receive my order. I need these items by next month.

0 symbols (min 100)
Answer:
by #2319919

I’m also having this same problem how do you contact them without an order number I got no confirmation email

by #2319397

I’m dealing with the same problem and nobody wants to respond back smh .. I have a function the end of this month and I order my items on Saturday

View more answers (1) Hide answers Give your answer Answer
Question:
#164543

Where is my package?Order number 10532**** haven't recieved a delivery date I place this order Nov 23, 2022 want my package never had this problem before.

0 symbols (min 100)
Answer:
by #2284599

My package also lost , I never had that problem too and I order 732 euro pffff and they don’t contact me at all

View
Give your answer Answer
Question:
#161603

How can I receive my refund??I return some items from fashion nova one year ago. They sent me an email saying we will send your refund in 72 hrs but they never did. Yes, Fashion Nova I still want my hard earned money back and I still have my receipts too with the email saying I will get my returns too.

0 symbols (min 100)
Answer:
by #2284600

Waaauw then I will never see my 732euros too that Fashionova say that will send to me as a e-gift card, really frustrating liars

View
Give your answer Answer
Question:
#158263

Por qué si me canselan el pedido aún no me devuelven el dinero?Hola hace 18 día hice un pedido y me lo canselaron y aún no se por que no me han hecho el reembolso.

0 symbols (min 100)
Answer:
by #2284602

No te preocupas , tu no vas a tener , yo también estoy esperando , tanto tiempo, no contacto, nada ,

View
Give your answer Answer
Question:
#157081

Why not received my tracking number.

I don’t received my tracking number I had to place an order and I paid by Apple Pay and I have to receive my order tomorrow and I was never sent the tracking numb

0 symbols (min 100)
Answer:
by #2315625

I bought a dress last week and I wrote the email wrong, so I didn't receive the track number, can I possibly change the email

View
Give your answer Answer
Question:
#125726

Can I get a commercial invoice for an order?The package is in country but can’t clear it without a commercial invoice. So I’m asking y’all please to send a commercial invoice to this email.. email me back for the order #

0 symbols (min 100)
Answer:
by #2376279

Good morning. I was logged out of my account, and when I log back in, I can't see any orders from this year, and I need an invoice

View
Give your answer Answer
Question:
#101804

How can I get my order confirmation email.

I made an account I put through an order and I didn't receive a confirmation email or nothing.. But you all already took off the money off my account

0 symbols (min 100)
Answer:
by #2108854

Yes !! Same ! They keep asking for a confirmation code on the website, but no code has been sent ! They’ve took money off my card thought . I just want to speak with a live representative but they made everything online now which is even more hard to contact someone .

View
Give your answer Answer
Question:
#87111

what is happening with my order please.

i orderd on saturday but i’ve been told the orders take very long to arrive and i need it it by the 22nd it’s for my pre debs and it was worth €100 euro of stuff

0 symbols (min 100)
Answer:
by #2076158

What is going on with fashion nova like wtf??? My birthday is in 2 weeks 24 October and at first thay said i would get my item at 19 October and now when i checked they changed the date i really just want my dress for my birthday they get soooo unprofessional i don't understand

View
Give your answer Answer
Question:
#68546

I ordered a shirt about 4 months ago and it keeps pushing my order 5 days away I don’t know why my preset isn’t here.

My order is being delayed I ordered about 4 months ago

0 symbols (min 100)
Answer:
by #2014188

According to Fashion Nova Help Center, if you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, you should contact Fashion Nova within 10 days to file a claim. They will assist you in working with the carrier to complete the claims process.
Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

View
Give your answer Answer
View more (558)
Ask a Question About Fashion Nova
0 symbols (min 100)