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Contact Fashion Nova Customer Service

Fashion Nova Phone Numbers and Emails

Customer Service Number:

  • (323) 888-1071
    Store in Montebello, CA
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Customer Service:

  • (818) 238-0022
    Store in Burbank, CA
  • (323) 628-7368
    Store in Los Angeles, CA
  • (818) 341-4600
    Store in Northridge, CA
  • (818) 891-3400
    Store in Panorama City, CA

Fashion Nova Emails:

Legal
Privacy Inquiries
Media
support@fashionnova.com
legal@fashionnova.com
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How to Contact Fashion Nova Customer Service?

Most Popular Number:

(323) 888-1071
Store in Montebello, CA
Total calls: 62 895 Issues resolved: 788 Last call: Dec 5, 2024
author avatar
PissedConsumer Reporter

The primary way to contact Fashion Nova customer service 24/7 is their Help Center. You can get assistance with all aspects of your business with the company through it. A mobile app is also a valuable tool for managing a Fashion Nova account 24/7. Using it, you will access your orders, track delivery, and get support from representatives.

Fashion Nova’s contact us form on the website offers support for multiple issues, including tracking, missing orders, information about products, and starting careers. You should select the concern section and then input your email, name, and the reason of the inquiry. The support representative typically responses within 24 hours.

Fashion Nova has five California-based locations and an online marketplace where they serve clients worldwide. The Fashion Nova customer service phone numbers are not used for general troubleshooting. You may call it up if you have issues with Fashion Nova stores only. Dial (323) 888-1071 when your concern is connected with Montebello, (818) 238-0022 for a call to the Burbank store, (323) 628-7368 - Los Angeles, (818) 341-4600 - Northridge, (818) 891-3400 - Panorama City.

While Fashion Nova customer service number 24h is currently unavailable, you may address general customer service concerns using other methods, including email, mobile app, or social media accounts.

The company support team has a wide range of options to reach a live person, but Fashion Nova customer service chat currently is not provided. The business has accounts on several social media platforms and provides quality support there. Facebook, Twitter, Instagram, YouTube, and Pinterest pages are good ways to keep track of the latest products and fashion trends.

Facebook, in particular, is an effective way of reaching out for general support from a live person. You can easily find them by username @Fashionnova and initiating dialog via Facebook Messenger. Also, clients can connect with the special Fashion Nova customer service page on Twitter under the handle @FashionNovaHelp. Click on the “message” button, describe your inquiries, and you will receive a response from the representative within 24 hours.

Since the company does not provide a Fashion Nova customer service chat, you can use their email addresses. The company offers this approach of contact to non-urgent issues or general questions.

When you decide to send a direct message to the company, use the Fashion Nova customer service email info@fashionnova.com. You can submit a request to the Media department by sending an email to media@fashionnova.com. legal@fashionnova.com and privacy@fashionnova.com suit for legal issues, support@fashionnova.com for technical support. It may take 24-48 hours to get a response from them. An agent will reach out to you via email. So make sure to check your inbox time after time.

Fashion Nova Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Fashion Nova Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Fashion Nova is 3238881071. 65% of consumers used this number to address their issues and concerns. Meanwhile, 50% of users reported contacting a real person successfully by dialing the phone number 8183414600.

  • The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Fashion Nova may ask you for the following information to identify you as a customer: order id or tracking no, email or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Fashion Nova Website:

Fashion Nova Help Center:

Corporate Office Address:

Fashion Nova, LLC
2801 E. 46th St.
Vernon, California 90058
United States

Other Info (opening hours):

Other Locations:

6600 Topanga Canyon Blvd., Ste 2012

Los Angeles, CA 91303


1811 Montebello Town Center Dr.

Montebello, CA 90640


8401 Van Nuys Blvd.

Panorama City, CA 91402


201 E. Magnolia Blvd.

Burbank, CA 91502


9301 Tampa Ave.

Northridge, CA 91324

More contact details

Fashion Nova Customer Service Reviews

1.4 / 5
Bad
Aerial Kde
Cheap merchandise. No customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Fashion Nova has the city of Vernon CA phone number and address listed as their corporate address and phone number. If you are due a refund Fashion Nova issues you a Fashion Nova gift card.

Every method is used by this company to defraud customers and keep the customers money at any cost.

We need to file a lawsuit against Fashion Nova. Also notify the better business bureau and consumer protection agency

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Trinia Tyy
No good
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

No answer never spoke to any one still holding my package thats too small and waiting for a response

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Guest-6286455
Missing package

No help at all POOR CUSTOMER SERVICE Im missing a package and no helped me
At all the internet is horrible as well

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Kyla G Dzd
Refund not store credit

I accidentally placed the same order twice but I cant just cancel one. Then to receive and when returned Ill only have a credit that I do not one.

There should be someone to talk to for online errors , but Fashion Nova makes it impossible to talk to someone thats ridiculous. I just want to cancel one of the orders

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How Good is Fashion Nova's Customer Service?

Rick Vpq
Rick Vpq
Feels Disappointed | Dec 04, 2024

Never spoke to anyone in customer service!

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Sameer C Jzg
Sameer C Jzg
Feels Disappointed | Dec 04, 2024

I made an order from December 2, 2024, and until now I don’t receive a confirmation number for my order, and the funds as taken from my bank account.

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Clorinda P Okp
Clorinda P Okp
Feels Disappointed | Dec 03, 2024

A great website to shop but very late delivering packages

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Dennis A Dsx
Dennis A Dsx
Feels Disappointed | Dec 02, 2024

Nice and quality clothing line

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Adebisi A Wfz
Adebisi A Wfz
Feels Satisfied | Dec 01, 2024

The customer is doing a great job but they are not yet resolved my matter

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Magon Pcd
Magon Pcd
Feels Disappointed | Nov 27, 2024

Please fashion nova it’s a great company I used to order with them please my order was cancelled by mistake please I still need the order number can we send to me please

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Summary of Fashion Nova Customer Service Calls

210K TOTAL
CALLS
02:18 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Fashion Nova?

Shipping and Delivery Question:

  • “Wrong delivery address”
  • “Tracking Order”
  • “Tracking”

Return/ Replace Question:

  • “My adress is incorrect”
  • “Change address”
  • “Return issue”

Request for Information Question:

  • “Haven’t received my confirmation email so I can track order. I placed order on November 29th. Where is my order?”
  • “Looking for my order”
  • “Need help with gift card”

Payments and Charges Question:

  • “Payment made but order didn’t go theough”
  • “CREDIT CAR”
  • “My merchandise I paid for was sent to the wrong address!”

Refund Question:

  • “Refund”
  • “Haven’t received my refund”
  • “Refund issue”

Product/ Service Question:

  • “Order seems to be stuck”
  • “Sent me a wrong purchase”
  • “Purchase”

Activation/ Cancellation Question:

  • “Want to cancel an order”
  • “I want to cancel an order”
  • “Cancelled order”

Cards Question:

  • “Need gift card number”
  • “Gift card”
  • “My gift card doesn't work for refund please email me a new number.”

Account Question:

  • “Account”
  • “Account issue”
  • “I made an order on November 28 and I didn’t receive an email but the money was taken from my account”

Staff Question:

  • “Customer service issues”
  • “Need manager”
  • “Unsatisfactory service”

Website/ Application Question:

  • “My order is not popping up in the app and it’s not showing any tracking info”
  • “I order online and my email was entered incorrectly and I didn’t get the confirmation number to track my order.”
  • “Website doesn't work, update your website.”

Employment Question:

  • “Job”
  • “To pick up my payroll”
  • “New address for W2”

Other Question:

  • “My order did not come”
  • “Misplaced order”
  • “Other”

Compare Fashion Nova Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Shein
Has Verified Representatives
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1.6 out of 5
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