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Contact Fashion Nova Customer Service

How to Reach a Person at Fashion Nova

Verified Contact Information

Customer Service Number:

  • 1-818-891-3400
    Store in Panorama City, CA
Call Now
Send Message

Customer Service:

  • 1-818-238-0022
    Store in Burbank, CA
  • 1-323-628-7368
    Store in Los Angeles, CA
  • 1-818-341-4600
    Store in Northridge, CA

Customer Service:

developer@fashionnova.com
App Support

Legal:

privacy@fashionnova.com
Privacy Inquiries

Media:

media@fashionnova.com
legal@fashionnova.com

Fashion Nova Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Fashion Nova Phone Number
1 (818) 238-0022
Average Hold Time
00:01:41
Average Calls duration
1 minute
Most Popular Fashion Nova Email Address
legal@fashionnova.com
Fashion Nova Live Agent Availability
50% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
View full overview

How to Contact Fashion Nova Customer Service?

Contacts

Fashion Nova has five California-based locations and an online marketplace where they serve clients worldwide. The Fashion Nova customer service phone numbers are not used for general troubleshooting. You may call it up if you have issues with Fashion Nova stores only. Dial (323) 888-1071 when your concern is connected with Montebello, (818) 238-0022 for a call to the Burbank store, (323) 628-7368 - Los Angeles, (818) 341-4600 - Northridge, (818) 891-3400 - Panorama City.
While Fashion Nova customer service number 24h is currently unavailable, you may address general customer service concerns using other methods, including email, mobile app, or social media accounts.

The company support team has a wide range of options to reach a live person, but Fashion Nova customer service chat currently is not provided. The business has accounts on several social media platforms and provides quality support there. Facebook, Twitter, Instagram, YouTube, and Pinterest pages are good ways to keep track of the latest products and fashion trends.
Facebook, in particular, is an effective way of reaching out for general support from a live person. You can easily find them by username @Fashionnova and initiating dialog via Facebook Messenger. Also, clients can connect with the special Fashion Nova customer service page on Twitter under the handle @FashionNovaHelp. Click on the “message” button, describe your inquiries, and you will receive a response from the representative within 24 hours.

Reaching the Fashion Nova customer service via the website is one of the options to share your experience with the company or file a complaint. To get in touch with the customer care representatives online, follow these steps:

  • Visit the official website and scroll to the bottom of the homepage.
  • Select the Contact Us option from the Get Help section.
  • Choose the issue you need help with from the list.
  • Follow the prompts to submit your request and provide the required information.

You can also track your order, request shipping info, or start a return via the website by choosing the corresponding options from the Get Help section and following the instructions.

Since the company does not provide a Fashion Nova customer service chat, you can use their email addresses. The company offers this approach of contact to non-urgent issues or general questions.
When you decide to send a direct message to the company, use the Fashion Nova customer service email info@fashionnova.com. You can submit a request to the Media department by sending an email to media@fashionnova.com. legal@fashionnova.com and privacy@fashionnova.com suit for legal issues, support@fashionnova.com for technical support. It may take 24-48 hours to get a response from them. An agent will reach out to you via email. So make sure to check your inbox time after time.

Working Hours & Locations

The primary way to contact Fashion Nova customer service 24/7 is their Help Center. You can get assistance with all aspects of your business with the company through it. A mobile app is also a valuable tool for managing a Fashion Nova account 24/7. Using it, you will access your orders, track delivery, and get support from live representatives.
Fashion Nova’s contact us form on the website offers support for multiple issues, including tracking, missing orders, payment/billing, information about products and product quality, sizing & fit, and starting careers. You should select the concern section and then input your email, name, and the reason of the inquiry. The support representative typically responses within 24 hours.

Account, Refund & Others

Fashion Nova has a specific way of handling returns that's a bit different from other stores, especially when it comes to store credit. To avoid any surprises, it’s better to check the information beforehand. This page provides clear instructions and answers on how to process a return and receive credit fast.

PissedConsumer Club

Contact Information

Fashion Nova Website:

Fashion Nova Help Center:

Corporate Office Address:

Fashion Nova, LLC
2801 E. 46th St.
Vernon, California 90058
United States

Other Info (opening hours):

Other Locations:

6600 Topanga Canyon Blvd., Ste 2012

Los Angeles, CA 91303


1811 Montebello Town Center Dr.

Montebello, CA 90640


8401 Van Nuys Blvd.

Panorama City, CA 91402


201 E. Magnolia Blvd.

Burbank, CA 91502


9301 Tampa Ave.

Northridge, CA 91324

More contact details

How Customers Rate Fashion Nova Support?

3.3 / 5
Needs improvement

Based on 240K calls to Fashion Nova customer support through PissedConsumer.com and 74 survey responses.

Total Calls
240K
Avg Call Duration
01:14
Issues Resolved
5%

Why Customers Call Fashion Nova?

Top Reasons of Customers Calls

  • Shipping and Delivery 42%
  • Customer Inquiries & Issues 14%
  • Return/ Replace 11%
  • Request for Information 9%
  • Payments and Charges 4%
  • Refund 4%
  • Product/ Service 4%
  • Questions About an Order 3%
  • Activation/ Cancellation 3%
  • Cards 2%
  • Account 1%
  • Staff <1%
  • Website/ Application <1%
  • Claims & Legal Issues <1%
  • Employment <1%
  • Fraud & Security Issues <1%
  • Streaming Services <1%
  • Payments & Transfers <1%
  • Booking and Reservation Issues <1%

Shipping and Delivery

42%
  • "I have not received my order"
  • "My package was delivered to the wrong address"
  • "Didn't receive package"

Customer Inquiries & Issues

14%
  • "Double ordering 14 items"
  • "I need to add my apt number and building to my order"
  • "Fashion nova stole money from me"

Return/ Replace

11%
  • "Exchange"
  • "Returned an incorrect order, seeking refund"
  • "Return fee refund"

Request for Information

9%
  • "Request Return Label"
  • "Trying to place an order, unable to do so"
  • "Need to update address on order"

Payments and Charges

4%
  • "Paid for 2 day shipping and package has not arrived by the promised date"
  • "I can't get my credit I need to change my email"
  • "I paid for one day shipping and it didn't arrive on time"

Refund

4%
  • "Only half my money was refunded"
  • "Refund"
  • "Refund or credit for incoming order improperly fulfilled."

Product/ Service

4%
  • "Complaint"
  • "Problem with delivery"
  • "I purchased one order but it is sending me two separate orders"

Questions About an Order

3%
  • "Orders"
  • "order problem"
  • "Order"

Activation/ Cancellation

3%
  • "Order cancel"
  • "I have problems to cancel my order"
  • "I Want to cancel my order 9472****"

Cards

2%
  • "Hello I am Sharon's mother Dafny and i received a gift card but wanted the money instead is it possible for me to get the cash The $77.70 dollars. I don't want to buy clothes anymore I want the cash the money Sharon was ordering for me her mother."
  • "Not being able to use my gift card"
  • "Gift card return"

Account

1%
  • "Forgot to add promo code"
  • "My order is not posted to my account to start the return process. I have an order number but the system doesn't recognize it."
  • "I am not getting the security code via email"

Staff

<1%
  • "Poor customer service"
  • "I needed a one day service for my order"
  • "*** poor customer service"

Website/ Application

<1%
  • "Order online"
  • "I saw 3 beautiful dresses on you website I need in L but the cut service said to put email or phone numbers. Did that and nothing up to time I need these dresses by the 09/15"
  • "I bought clothes on the site I received nothing"

Claims & Legal Issues

<1%
  • "Lawsuit"
  • "Claim"
  • "File a claim"

Employment

<1%
  • "Somehow the last order I placed had my job address as the shipping address and I don't want it to be delivered at my job"
  • "Job opening"
  • "Job on indeed"

Fraud & Security Issues

<1%
  • "Fraud"
  • "Scammed"
  • "Identity theft"

Streaming Services

<1%
  • "I mase an Peder, But its my Old adress. My new adress is Camilla Nielsensvej 26, 3tv 2000 Frederiksberg, Denmark, Copenhagen"
  • "Lostvoackagev"

Payments & Transfers

<1%
  • "Funds"

Booking and Reservation Issues

<1%
  • "Baggage"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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