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Contact Fashion Nova Customer Service

How to Reach a Person at Fashion Nova

Verified Contact Information

Customer Service Number:

  • 1-323-888-1071
    Store in Montebello, CA
Call Now
Send Message

Customer Service:

  • 1-818-238-0022
    Store in Burbank, CA
  • 1-323-628-7368
    Store in Los Angeles, CA
  • 1-818-341-4600
    Store in Northridge, CA
  • 1-818-891-3400
    Store in Panorama City, CA

Customer Service:

developer@fashionnova.com
App Support

Legal:

privacy@fashionnova.com
Privacy Inquiries

Media:

media@fashionnova.com
legal@fashionnova.com

Fashion Nova Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Fashion Nova Phone Number
1 (323) 888-1071
Average Hold Time
00:01:41
Average Calls duration
1 minute
Most Popular Fashion Nova Email Address
legal@fashionnova.com
Fashion Nova Live Agent Availability
50% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
View full overview

How to Contact Fashion Nova Customer Service?

Most Popular Number:

(323) 888-1071
Store in Montebello, CA
Total calls: 88 013 Issues resolved: 1 264 Last call: Jul 16, 2026

The primary way to contact Fashion Nova customer service 24/7 is their Help Center. You can get assistance with all aspects of your business with the company through it. A mobile app is also a valuable tool for managing a Fashion Nova account 24/7. Using it, you will access your orders, track delivery, and get support from live representatives.
Fashion Nova’s contact us form on the website offers support for multiple issues, including tracking, missing orders, payment/billing, information about products and product quality, sizing & fit, and starting careers. You should select the concern section and then input your email, name, and the reason of the inquiry. The support representative typically responses within 24 hours.

Fashion Nova has five California-based locations and an online marketplace where they serve clients worldwide. The Fashion Nova customer service phone numbers are not used for general troubleshooting. You may call it up if you have issues with Fashion Nova stores only. Dial (323) 888-1071 when your concern is connected with Montebello, (818) 238-0022 for a call to the Burbank store, (323) 628-7368 - Los Angeles, (818) 341-4600 - Northridge, (818) 891-3400 - Panorama City.
While Fashion Nova customer service number 24h is currently unavailable, you may address general customer service concerns using other methods, including email, mobile app, or social media accounts.

The company support team has a wide range of options to reach a live person, but Fashion Nova customer service chat currently is not provided. The business has accounts on several social media platforms and provides quality support there. Facebook, Twitter, Instagram, YouTube, and Pinterest pages are good ways to keep track of the latest products and fashion trends.
Facebook, in particular, is an effective way of reaching out for general support from a live person. You can easily find them by username @Fashionnova and initiating dialog via Facebook Messenger. Also, clients can connect with the special Fashion Nova customer service page on Twitter under the handle @FashionNovaHelp. Click on the “message” button, describe your inquiries, and you will receive a response from the representative within 24 hours.

Reaching the Fashion Nova customer service via the website is one of the options to share your experience with the company or file a complaint. To get in touch with the customer care representatives online, follow these steps:

  • Visit the official website and scroll to the bottom of the homepage.
  • Select the Contact Us option from the Get Help section.
  • Choose the issue you need help with from the list.
  • Follow the prompts to submit your request and provide the required information.

You can also track your order, request shipping info, or start a return via the website by choosing the corresponding options from the Get Help section and following the instructions.

Since the company does not provide a Fashion Nova customer service chat, you can use their email addresses. The company offers this approach of contact to non-urgent issues or general questions.
When you decide to send a direct message to the company, use the Fashion Nova customer service email info@fashionnova.com. You can submit a request to the Media department by sending an email to media@fashionnova.com. legal@fashionnova.com and privacy@fashionnova.com suit for legal issues, support@fashionnova.com for technical support. It may take 24-48 hours to get a response from them. An agent will reach out to you via email. So make sure to check your inbox time after time.

Fashion Nova has a specific way of handling returns that's a bit different from other stores, especially when it comes to store credit. To avoid any surprises, it’s better to check the information beforehand. This page provides clear instructions and answers on how to process a return and receive credit fast.

PissedConsumer Club

Contact Information

Fashion Nova Website:

Fashion Nova Help Center:

Corporate Office Address:

Fashion Nova, LLC
2801 E. 46th St.
Vernon, California 90058
United States

Other Info (opening hours):

Other Locations:

6600 Topanga Canyon Blvd., Ste 2012

Los Angeles, CA 91303


1811 Montebello Town Center Dr.

Montebello, CA 90640


8401 Van Nuys Blvd.

Panorama City, CA 91402


201 E. Magnolia Blvd.

Burbank, CA 91502


9301 Tampa Ave.

Northridge, CA 91324

More contact details

Summary of Fashion Nova Customer Service Calls

230K TOTAL
CALLS
01:15 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Fashion Nova?

Shipping and Delivery Question:

  • “Shipping issues”
  • “Haven’t received my package”
  • “Shipping”

Return/ Replace Question:

  • “Need to change size on my order today”
  • “Return items”
  • “Returnbitems”

Request for Information Question:

  • “To ask about my refund”
  • “Misleading information”
  • “How to help the kids in need”

Payments and Charges Question:

  • “Discount shipping”
  • “I paid for two day shipping”
  • “Order Waybill number”

Refund Question:

  • “Refund”
  • “Need to refund my clothes so I can get my money back”
  • “Refund issue”

Product/ Service Question:

  • “I placed the order and they’re giving me a refund but not telling me what the they’re giving me a refund to”
  • “Error”
  • “Error in purchasing item”

Activation/ Cancellation Question:

  • “Cancel item on order”
  • “I would like to cancel an order because it has been delayed and I will no longer need it the updated day it will be delivered.”
  • “Cancel order”

Cards Question:

  • “My gift card was emailed to the wrong email address”
  • “Redeem gift card”
  • “Disable gift card for return”

Account Question:

  • “Not getting reset link sent to my email to sign in”
  • “Problem logging in and need help with returns”
  • “Can't log in”

Staff Question:

  • “Customer service”
  • “Need customer service”
  • “I need live customer service Repersentive!!!”

Website/ Application Question:

  • “I am following up on order #19061****. Despite the website they could ship it early, the package was not shipped for three days and is now scheduled for delivery on July 20th. Given this delay, I am requesting a refund of my shipping costs”
  • “Fashionova website issue”
  • “Cannot view or download gift cards for use”

Employment Question:

  • “Somehow the last order I placed had my job address as the shipping address and I don’t want it to be delivered at my job”
  • “Job opening”
  • “Job on indeed”

Other Question:

  • “Ordering”
  • “Retour”
  • “Wanting to make sure my order went through”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
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The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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