Contact Information

Fashion Nova Phone Numbers

  • (818) 238-0022 Burbank TownCenter 201 E Magnolia Blvd Burbank, CA
  • (323) 888-1071 Montebello TownCenter 1811 Montebello Town Center Dr Montebello, CA
  • (818) 341-4600 Northridge Mall 9301 Tampa Ave Northridge, CA
  • (818) 891-3400 Panorama Mall 8401 Van Nuys Blvd Panorama City, CA
  • (818) 347-6500 Westfield Topanga 6600 Topanga Canyon Blvd Los Angeles, CA
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Fashion Nova Email:

Corporate Office Address:

FashionNova
2801 East 46th
Vernon, California 90058

Help in Social Networks:

Summary of Fashion Nova Customer Service Calls

331 TOTAL
CALLS
0% SUCCESSFUL
CONNECTIONS
06:10 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Fashion Nova to Ask about:

Shipping and Delivery Question:

  • “Package not delivered”
  • “WRONG ITEMS”
  • “Wrong shipping address”

Return/ Replace Question:

  • “Need help with returns”
  • “Return items”
  • “Return information”

Refund Question:

  • “I was promised a full refund”
  • “Refund”
  • “Order refund”

Request for Information Question:

  • “Need questions answered”
  • “Asking about a product”
  • “Need to know how to use gift card”

Activation/ Cancellation Question:

  • “Want to cancel order”
  • “Cancel order”
  • “I need to cancel my last order” , Review # 1698025

Payments and Charges Question:

  • “I am not able to make payments for an order”
  • “Discount code fail”
  • “The coupon code didn't work” , Review # 1697429

Cards Question:

  • “Took money off my card but no return label”
  • “Declining my card”
  • “Took money off my card”

Product/ Service Question:

  • “Haven't received my order and tracking information is unavailable.”
  • “I just placed a order and my code didn't go through. Buy 2 get one free”
  • “Dress zipper broken”

Staff Question:

  • “Customer service”

Other Question:

  • “Scam order didn't go trough”
  • “About my order”
  • “My order”

Fashion Nova Rating Stats

2.0 out of 5 stars
based on 34 reviews
See all 56 reviews

Rating trend

About

Fashion Nova Return Policy
Fashion Nova's online returns portal can only be used to return items purchased online at www.fashionnova.com. All returns will be refunded via store credit in the form of an E-Gift Card code. The Customer will be responsible for covering the shipping costs to return The User's item(s). Items must be sent back within 30 days of the delivery date. Items must be unworn, unwashed, and have original tags attached. Fashion Nova is not liable for any return packages that may become lost or stolen in-transit. Please keep The Customer's proof of postage and/or return tracking number when shipping back The User's returns. All returns are refunded via store credit in the form of a Fashion Nova E-Gift Card. Items must be free of stains, makeup, deodorant, or wear. Bodysuits, swimwear, and undergarments are non-returnable. Beauty products, cosmetics, and accessories are non-returnable.
To read more: https://support.fashionnova.com/hc/en-us/articles/115000494892
Fashion Nova Delivery Policy
To read more: https://support.fashionnova.com/hc/en-us/articles/115000494752
Fashion Nova Terms of Service
This Agreement governs The User's use of the Website and The Customer's purchase of any products from Fashion Nova (the "Products"). The Website and Products are offered subject to The Customer's acceptance of these Terms and Conditions ("Terms" or "Agreement"). These Terms constitute a legally binding agreement between The Customer and Fashion Nova, and The Client should read them carefully. By agreeing to these Terms, The Customer also agree to the Fashion Nova Privacy Policy, Online Return Policy, Store Returns Policy and Shipping Policy, each of which is expressly incorporated by reference herein. THIS AGREEMENT CONTAINS AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT WAIVE THE CLIENT'S RIGHT TO A COURT HEARING OR JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW OR IF THE USER OF COMPANY SERVICES OPT-OUT.
To read more: https://support.fashionnova.com/hc/en-us/articles/115000495752
Fashion Nova Privacy Policy
Fashion Nova, Inc., ("Fashion Nova," www.fashionnova.com" Fashion Nova" Company's) is committed to protecting both the personal as well as business information The Client of Fashion Nova share and/or store with Fashion Nova By using this website, The Client consent to this Privacy Policy, which applies to transactions and activities and data gathered through the Fashion Nova Website and interaction The Customer may have with its related Social Media accounts. Please review this Privacy Policy periodically as Website may revise it without notice. By visiting a website, the files are sent from The Client's browser to the site to allow the transfer of information. Fashion Nova protect direct access to The Customer's member account with a password. The Customer's personal information will be collected on a secure server using a coding system called Secure Socket Layer (SSL). The collected data is kept safe and The Company will do Fashion Nova's' best to provide a high level of security.
To read more: https://support.fashionnova.com/hc/en-us/articles/115000486391
Fashion Nova FAQ
To read more: https://support.fashionnova.com/hc/en-us
Top Fashion Nova Services

Shipping Service, Customer Care

Fashion Nova Pros and Cons

Pros: This is my first time ordering, Love the styles and promos, Cheap, Fashion nova customer care number

Cons: Bad refund policy, Unable to deliver as promise, Please make it right, Steals money, Shipping issues policy

Fashion Nova reviews and complaints

Fashion Nova is ranked 326 out of 2437 in Footwear and Clothing category

Area Served

USA

Payment Methods

PayPal

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Number of Calls

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