Contact Fashion Nova Customer Service
Fashion Nova Phone Numbers and Emails
Customer Service Number:
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(323) 888-1071Store in Montebello, CA
Customer Service:
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(818) 238-0022Store in Burbank, CA
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(323) 628-7368Store in Los Angeles, CA
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(818) 341-4600Store in Northridge, CA
Fashion Nova Emails:
How to Contact Fashion Nova Customer Service?
Most Popular Number:
| Total calls: 57 306 | Issues resolved: 726 | Last call: Oct 11, 2024 |
Fashion Nova Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Fashion Nova Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Fashion Nova is 3238881071. 63% of consumers used this number to address their issues and concerns. Meanwhile, 50% of users reported contacting a real person successfully by dialing the phone number 8183414600.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Fashion Nova may ask you for the following information to identify you as a customer: order id, email or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Fashion Nova Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Fashion Nova is 3238881071. 63% of consumers used this number to address their issues and concerns. Meanwhile, 50% of users reported contacting a real person successfully by dialing the phone number 8183414600.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Fashion Nova may ask you for the following information to identify you as a customer: order id, email or first and last name.
People call Fashion Nova mainly because of return/ replace, request for information, shipping and delivery.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Fashion Nova is legal@fashionnova.com. 55% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Fashion Nova Website:
Fashion Nova Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
6600 Topanga Canyon Blvd., Ste 2012
Los Angeles, CA 91303
1811 Montebello Town Center Dr.
Montebello, CA 90640
8401 Van Nuys Blvd.
Panorama City, CA 91402
201 E. Magnolia Blvd.
Burbank, CA 91502
9301 Tampa Ave.
Northridge, CA 91324
Fashion Nova Customer Service Reviews
DO NOT ORDER FROM HERE! I just want to start off saying have purchasedfrom this compant since 2016.
I have never had an issue beside maybe the quality on some pieces or shipping took too long. But now i have a proble.. they do not have customer service department anymore or anyone to talk to if you need help but their website says it does. I called a store in California and the girl told me that all I could do was use the help center that is not helpful.
I told her I know she can't help me but I'd like a number for customer service or and email and she said we don't have that. Then I asked her for the number for corporate. She said we don't have a number. We can not help you.
I asked her where her store gets inventory from and she stated headquarters. I asked for that number and she said we don't have a way to contact them? How weird. I then asked if I could speak to manager and she said yes ma'am and then the phone went silent.
I waited for about 30 minutes and then hung up and called again. It went to voicemail. Called all the other stores in California and they all went to voicemail. Like it was all ringing to the same person.
I am out of money for products I have returned with the idea to purchase more items.
I have very displeased and upset with company. I have never felt so scamed in my life.
After Explaining My Situations. They Still Sent Out 5 pairs of Boots.
4 of them which I Don't Need. Very Upset
I need to make sure that someone doesn't run up bills in my name and there is no customer service. This store and the site are terrible!
I had two issues with this company and its crazy because they dont allow you to reach them by phone. They have turned their phones off.
Ive sent multiple emails back-and-forth between their customer service and still no solution. This is very unacceptable. I wasnt able to get my outfits in time before my event.
I reached out and enough time to allow them to fix the situation and all they have done is send me an email telling me theres nothing that they can do. This is how this company gets over on people.
How Good is Fashion Nova's Customer Service?
Hello! I was supposed to have my package by yesterday and no update yet. I need my order for vacation and I leave NY on Saturday morning
I place my order a day before my birthday,Wednesday October 2nd I was told I’ll receive my package October 3rd, planning on wearing it to my birthday party,I never received it, I’ve been trying to reach customer service for my return, they makes it so hard reaching customer service, to talk to anyone about your Order, today makes a week and I still have heard from anyone,
The worst service i have ever experienced is from fashion nova
Not happy order shoes received pants.
I'm still waiting confirmatione mail from my older I didn't get anything and I don't know anything about my order
The worst yet !
Summary of Fashion Nova Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Fashion Nova?
Shipping and Delivery Question:
- “Sent to wrong address”
- “Package didn’t come”
- “Package delay”
Return/ Replace Question:
- “Return”
- “Incorrect Return Account”
- “UPS returned my package”
Request for Information Question:
- “About my order”
- “Order status”
- “Can’t track my order”
Refund Question:
- “Want full refund for purchase not received”
- “My refund”
- “Refund”
Payments and Charges Question:
- “Fraud”
- “Fraud cancels”
- “Posted payment on PayPal”
Activation/ Cancellation Question:
- “Order cancelled”
- “My order canceled but I don’t cancel it”
- “My order got canceled and I didn’t get my money back”
Product/ Service Question:
- “I paid for an order and i don’t see it in my order tab”
- “Trying to add product to an order”
- “Damaged item”
Cards Question:
- “Someone used my card to purchase stuff”
- “Gift card”
- “My gift card/refunded money is not working”
Account Question:
- “Someone started an account in my name”
- “I order stuffs they remove from my account now they saying it’s been cancelled”
- “Because I forgot to put my apt (apt A38”
Staff Question:
- “Customer service”
- “Poor customer service”
- “Customer service regarding order”
Website/ Application Question:
- “Order is 1 month late. My address is incorrect one site it has incorrect address and email has correct address”
- “Order online”
- “Website access”
Employment Question:
- “Job”
- “New address for W2”
- “Job interview”
Other Question:
- “Lost.order”
- “Where my dresses”
- “They won’t let me order”
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