Fashion Nova
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Never received order
The reviewer tried to contact the company before posting this review.
- - Order was placed July 21, 2026; ETA July 29, 2026.
- - UPS shows a label created; order never shipped.
- - Help center/login issues; contact options invalid.
They took my money and never mailed my merchandise. The tracking number as well as UPS said they never mailed my package. There's no customer to contact over the phone and their help part on their app does not work.
I placed my order on July 21, 2026. The Fashion nova website says my expected delivery day was supposed to be July 29, 2026.
The tracking number is with UPS. I contacted UPS only to be told that Fashion nova created a label, but my order never reached them. I tried Fashion nova help, but it doesn't work. I log into my account with my email and go to the help center.
The help center prompts me to put in my email or phone number. It says they are both invalid.
I get a constant run-around on their website. It shows my order, but Fashion nova has not mailed my order in several weeks.
- Cheap clothing
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don't shop with a company that has no way to contact them.
Hollywood, Florida
Shipping fee charged
The reviewer tried to contact the company before posting this review.
- - Requests refund of the $49.99 shipping charge.
- - Believes promo offered complimentary one-day shipping.
- - Requests expedited one-day shipping as promoted.
I am writing to inquire about a shipping charge of $49.99 applied to my recent order. My understanding was that this purchase qualified for complimentary one-day shipping, as it was placed during the advertised promotional window for this service.
I kindly request a review of my order details and a refund for the shipping fee. Additionally, I would appreciate it if my order could be processed and dispatched using the expedited one-day shipping service as originally promoted to ensure its timely arrival.
Regards
User's recommendation: I wouldn’t
Morganton, North Carolina
Bad customer service
- - Two dresses ordered; label created; carrier did not receive.
- - No contact for help.
- - Order from 9/7/2026 overdue; store credit only; feels like a scam.
Never shop here online worst place ever. I ordered two dresses a shipping label was created but OnTrac never received the packed.
There isnt any phone number or email that I can contact for any help. Its been more than 10 days late. My order was ordered on 9/7/2026. Plus do not expect refund they only apply store credit for any returns.
Worst place ever! Feels like Im being Fraud and scammed for money!
User's recommendation: Do Not shop here if you want to be scammed!
Spanish Town, Saint Catherine Parish
A package
The reviewer tried to contact the company before posting this review.
I havent received my package that i ordered from you guys from the ending of July. And its been 2 months now
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely unprofessional company with fraudulent activity
The reviewer tried to contact the company before posting this review.
- - Shipping delay: 1.5 months for a package.
- - Refund delayed for weeks, nearly three months.
- - Staff asked for $300 Apple gift cards before refund.
These people cant even ship a package to the right place I have been waiting over a 1.5 month just for one package and over 2 weeks that I am still waiting for a refund close to 3 months now. I called and emailed to inquire about my package and refund multiple times.because it wasnt at the ups pass point yet they tried to have me purchase $300 apple gift cards to send to Fashion Nova before they even tried to get me my refund I knew it was a scam so I everytime they asked me to share my screen before them instructing me to type in my card info and go to my mobile banking app I would disconnect from sharing my screen and they would ask me to reconnect them.They said wait 24 hours and youll have your $66.11 back in your account.
And It Never came unto this time. the order was placed in early April its flipping June.
- Never answer their phones
- Loss of items during transition
- Fraud
Preferred solution: Full refund
User's recommendation: Don’t order from this place at all at any point in time the whole site is a fraud
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost package or stolen
The reviewer tried to contact the company before posting this review.
What the *** is going on? Why does this number keep hanging up?
My package is lost or stolen. I was told to call Fashion Nova to start a claim.
- Reasonable price
- Use substandard carriers
Preferred solution: Full refund
Bexley, Bexley
My order isnt received as yet was send to wrong address on your end
The reviewer tried to contact the company before posting this review.
My order isnt received by the shipping company as yet my address is ( Nanecia Gordon
2758 {{Redacted}}
United States ) and the order was sent to Fort Lauderdale instead i need my order or i need my refund i need help please
Preferred solution: Full refund
User's recommendation: My order is not received by the shipping company as yet
Chicago, Illinois
A reshipment
The reviewer tried to contact the company before posting this review.
- - Package marked delivered but not received; please reship and deliver to Board of Trade Lofts leasing office at 127 W 10th St, 2nd floor, KCMO 64105.
- - is_content_refused false
I never received my package that said delivered. I live at {{Redacted}} My order number is 19397****.
Tracking number is 19391****ZV289R744********.
Kellye Francis kellyedionne@***.com 816-266-**** Please reship and deliver to the leasing office at Board of Trade Lofts. {{Redacted}}
- Great items
- Delivery issues
Preferred solution: Reshipment of my order
User's recommendation: Photograph all orders delivered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service not returning or helping with my issues!!!
The reviewer tried to contact the company before posting this review.
I've been trying to contact someone from Fashion Nova for 2 weeks now, and no one's returning to help with my damaged and missing order issues!
- Fast shipping
- Missing
- Damaged
- Delivery and customer service sucks an
Preferred solution: Full refund
User's recommendation: I will NOT recommend this company anymore to anyone!!! They’re customer service was the worst!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFashion Nova - Review in Footwear and Clothing category from Saint Louis, Missouri
- - No direct contact number to reach support.
- - Order not shipped after seven business days.
- - Timelines showed 3-7 business days but not fulfilled.
There is no way to get ahold of you guys directly. You give people the runaround, and that is not okay.
My order was supposed to be at my doorstep today, and they're saying that it has not even been shipped. And it has been seven days. The label said three to seven business days. It has been seven business days, and my things are not going to be at my doorstep.
It has not even yet been shipped, and that is a problem.
And then you don't have a direct number to get ahold of anyone. That is a load of crap.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive order
The reviewer tried to contact the company before posting this review.
Call your credit card company.
It has been 5 weeks and I have not heard anything from Fashion Nova. I have not received a refund or replacement. My phone number is 502-550-**** and Email is gardner1025@***.com.
I, Paula Gardner, ordered 2 maxi skirts on June 28th, and when I tracked my order, it was delivered to Louisville, Kentucky, but I never received the order. I called UPS, and they couldn't find it.
My order number is #18985****, and the tracking number is 1ZE3500D036575****. My email is Gardner1025@***.com, and my mobile number is 502-550-****.
- Nice clothes
- Do not have a customer service phone number
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackages never sent to ups
The reviewer tried to contact the company before posting this review.
Waiting on Fashion Nova to send my package to UPS its been a month in fashion of never sent my package to UPS for it to be delivered to my house
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order address is wrong
The reviewer tried to contact the company before posting this review.
They have the wrong address on one of my packages that was put in today. Instead of it being Lansdale 8027 Lansdale, it should be 4523 Fitch Ave.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tirana, Tirana
For my order and refunds
The reviewer tried to contact the company before posting this review.
- - Customer demands card refund; cites long waiting period and delays.
- - Threatens to close the account and pursue legal action; may post reviews.
fashion nova respond to the customer's request for a refund on the card
I don't want to make purchases from you fraudsters. Every purchase has a waiting period, start the other procedures, refund on the card, make as many gift cards as you want, I will close the account at fashion nova because you don't give the customer the opportunity to talk to you.
Make a refund. Is there anyone competent for this or are you all willing to work for this company?
Is there a lawyer who deals with the problems? I don't want to deal with you anymore, I will take legal action and start doing reviews on Instagram, I will sponsor you because I am running out of patience with you
- Very bad customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beachwood, Ohio
I didn’t receive pants in my Black Pants suit order Delivered today
The reviewer tried to contact the company before posting this review.
I didn't receive my pants in my Black Pants Suit order delivered today. Why didn't you send them?
I'm trying to contact a live person, and I have to leave a message here. Not good.
I guess I will have to dispute the charge with my bank. I am very disappointed.
Preferred solution: Full refund
User's recommendation: I want my pants sent to me asap
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