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Verified Reviewer
New Reviewer

I have another problem

Order #9940**** I bought jumpsuit for my sister she just brought it to me to return it and order something else for her but when I try to return it doesn't go through Even if you guys can give me store credit I will like to purchase something else for her thanks
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ID
#4002876 Review #4002876 is a subjective opinion of poster.
Location
Wilmington, Delaware

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Verified Reviewer
New Reviewer

My order has not been delivered, but instead I get a message saying it has been returned.

Fashion Nova - My order has not been delivered, but instead I get a message saying it has been returned.
Says my order was delivered on the 23rd; but later today in the 23rd, it says that it was returned to sender. I never received it. And I need it for an event. I dont understand why it wasnt delivered,

User's recommendation: Customers should be able to call. This is not fair. You got the payment for the item, but we can’t call you??? Not FAIR!!

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ID
#4002522 Review #4002522 is a subjective opinion of poster.
Location
Edinburg, Illinois
New Reviewer

Hey I never received my order for my two shirts it been over a month

Fashion Nova - Hey I never received my order for my two shirts it been over a month
Hello, I recently purchased an order of two t shirts and I have yet to receive them. I ordered the shirts over 25 days ago. I havent received anything. No shipping confirmation nor a delivery completion confirmation. If there Is any way you can provide an explanation for the delaying wait that would be greatly appreciated. Thank you.
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ID
#4002233 Review #4002233 is a subjective opinion of poster.
Loss
$60
Preferred solution
Full refund
New Reviewer

No phone j help

I was trying to edit my order cant talk to anyone live talk. All I wanted to do was change the one size smaller on all the shirts on both orders no response
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ID
#4001879 Review #4001879 is a subjective opinion of poster.
Cons
  • Shirts too big
Loss
$100
Preferred solution
Change size of shirts on both orders one size smaller

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

How to find my credit and apply to an order

Looking for my credit and how to apply it on another order. The automation system has failed to answer my request. Wish it was a human o could speak with!

User's recommendation: Don't buy here.... no customer service is available.

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ID
#4001854 Review #4001854 is a subjective opinion of poster.
Pros
  • Cheap cute clothing
Cons
  • No customer service
Loss
$65
Preferred solution
I have a credit and works like to use it: however, I cannot find it.
New Reviewer

My order information

Fashion Nova - My order information
You guys should have real ppl to call instead of A virtual customer care service. I've been given two different dates for my order and have not received them for neither date. Granted, before ordering I was given an estimated time of arrival in which is why I did not pay the additional money for faster shipping. You guys said that it would ship the same day, and it didn't. I need a dress for a very special occasion and still have not received my order or any shipping updates. The last I saw is that Today was the estimated time of arrival. And still no items. At this point 200 dollars worth of shopping is not worth, and I would like to send your clothes back for a full refund because they are not needed or wanted anymore !
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ID
#4001796 Review #4001796 is a subjective opinion of poster.
Product
Fashion Nova Clothing
Pros
  • Clothing for curves
Loss
$274
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I can't place my order

The website does not operate properly, extremely too slow riddled with inaccuracies. Plays too many games with the lies about the codes.
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ID
#4001568 Review #4001568 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Verified Reviewer
New Reviewer

My order is running too late

Fashion Nova - My order is running too late
Fashion Nova - My order is running too late
My order supposed to be here today Friday because I paid for rush shipping but they said that my order will be here on Monday

User's recommendation: Satisfied at 80%.

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ID
#4001266 Review #4001266 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Undependable customer service help

Ordered my item never got email pay pal account pending cant find order no one to help you this is the worst site Ive ever used. First time user at that!!!
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ID
#4000163 Review #4000163 is a subjective opinion of poster.
Location
Lavonia, Georgia
New Reviewer

No order number

Fashion Nova - No order number
Fashion Nova - No order number
Fashion Nova - No order number
Fashion Nova - No order number
Never got my order number for my costume that was on sale cant get customer service to help me site wont let me make contact without order number
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ID
#4000057 Review #4000057 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

Did not get my purchase on promised delivery date

I was promised a delivery date by 9.20.22 and now today 9.23.22, when I actually need the dress I don't have it

User's recommendation: Don't believe their promised delivery date, I am the second person this has happened to.

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1 comment
#2254512

Same

ID
#3999930 Review #3999930 is a subjective opinion of poster.
Location
Miami, Florida

Never received order.

First off I never got my order and I emailed them. Someone said that they had research it and asked if I wanted a refund or for them to reship it. I chose reship and still never got it. Now theyre saying its nothing that they can do. So yea money wasted!
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ID
#3999606 Review #3999606 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

I haven't received my order for a month now yet I have clothes to wear for next months events

Fashion Nova - I haven't received my order for a month now yet I have clothes to wear for next months events
Its been more than a month and I havent received my items yet I have important events early next month. Its hard to find a contact number as theyre all not going through! How disappointing, if I cant get my package then REFUND my money and stop playing games with me. How can my order be getting shipped as the status for more than a month now?

User's recommendation: Never.

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ID
#3998379 Review #3998379 is a subjective opinion of poster.
Pros
  • Good quality products
Cons
  • Failed delivery and no contact number
Preferred solution
Deliver product or service ordered
New Reviewer

Someone stole my card and used it on fashion nova

Someone stole my card and used it on fashion nova
Someone stole my card and used it on fashion nova, I would liked the order canceled , my money back and the email or address that was used. I want to know what can be done about this right away I would like my money back or a refund please. Ive never shopped on here before and I would just like to know when you guys are ordering stuff do you have to put the name of the person in the card because if so I mean I could see where that situation could end up but I do not want anything from fashion nova and I did it and I would just like my money back please thats it and thats all
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ID
#3998011 Review #3998011 is a subjective opinion of poster.
Pros
  • Idk
Cons
  • Idk
Loss
$158
Preferred solution
Full refund

My package said delivered and I didn't get it

Fashion Nova - My package said delivered and I didn't get it
Fashion Nova - My package said delivered and I didn't get it
My package said delivered and I didnt receive it I need back my money its hard to get you you guys worst store ever

User's recommendation: Don’t not shop on fashion nova.

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ID
#3997908 Review #3997908 is a subjective opinion of poster.
Location
Kingston, Kingston