Fashion Nova
Reviews and Complaints

It's bad enough that you get store credit instead of your money back for all purchases, plus they charge you $4 per item for a shipping label to send back. I received an email saying that Fashion Nova sent me a virtual gift card for $3.58 for some lashes I returned. I paid $7.20 for the lashes, and the shipping label confirmed that I would be receiving $7.20 once my item was received.

J'ai recommandé 4 articles, j'ai reçu 3 articles que j'avais commandés et quand le colis est arrivé, il manquait 1 article au fond sur les récits. J'ai payé quatre articles alors, comment doit-on faire pour récupérer l'autre article que je n'ai pas reçu ?

I received a notification that my package was delivered and I sent my daughter to retrieve the package, but it wasn't there. I followed up and saw the photo that had been uploaded by UPS, but it was not my location.

Could someone locate my package and update me on the whereabouts? I called UPS and they were supposed to call me back within an hour, but I have not yet received the call.

Pants arrived with a two inch hole and I have been trying to return/exchange them, but it keep starting me over from the beginning with no results.

I ordered some items because my niece is having a concert on Friday for one my order was supposed to be here in 2 days that did not happen the items that I ordered are missing plus I have a mini skirt that looks like its for a baby in my order that I didnt order the bag is taped up with a bunch of clear and black tape I order from here all of the time and my last order had 2 items missing and I had just been so busy that I didnt report it because Im always buying clothes from here and just really didnt trip off of it because they were two pairs of earrings. Everything is wrong with my order I would not send anyone a order that looks like this!

I ordered a red purse, red glasses,red outfit because I am supposed to wear red to the concert tomorrow, I dont have anything red in my order! I have both pairs off shoes,a pair of jeans and a mini skirt that I didnt even order this is not right fashion nova is starting to be like SHEIN I had something I wanted to wear to the concert but when I was instructed to wear red I placed another order. This is the only way that i can get my message across because they dont have a customer service line and if you call the store number they dont give you any information! This was a waste of money and time Im very upset!

I want my clothes or my money! And I feel like a supervisor should redo my order and do it right instead of taping up my order!

I make order for 3 pieces but I cant find my order anywhere like it never existed but they put the price

I'm trying to return pants that I ordered and the post office said that Fashion Nova needed to send me a QR code for my return.

Order #13934**** Date Placed: Jul 24/2024 Total: $147.43 Order #13934**** Date Placed: Jul 24/2024 Total: $108.92 Total Refund: $256.35

Please do not insult me further for responding inappropriately as if the meager 10 dollars offered to me on 8/4 in response to my request as compensation is supposed to in anyway be a negotiation or adequate enough to dismiss what I am demanding here. I dont want ten dollars added to my account.

I am not kindly disregarding the inaccurate notifications about my package. On 7/24 I made a purchase. Two orders. Fashion Nova 7/29 falsely misinformed me that UPS was in possession of my items when it never left the hub.

The carrier was not the reason for the delay. On 7/29 fashion nova falsely misinformed me that my shipment was on its way to me green light even in the navigation bar on your site as if it was moving. But, In reality UPS was never in possession of my shipment. On 7/28 fashion Nova tells me my package is stalled and on its way the same day.

On 7/31 I reached out to UPS: UPS rep made it clear that they were never in possession of the package.

Fashion Nova also displays inaccurate information of delivered orders with dates set upcoming and in the future. Its past tense mind you, and the site itself needs to be fixed. Nonetheless, My trip was delayed due to this misinformation. I purchased a new order to be shipped by one day shipment to my vacation destination sent to an air b & b so that I can have the items I wanted in time for the event I wanted.

Fashion Nova already has been sued for this illegal practice. This is non negotiable. I am demanding a refund in full paid back to my original form of payment. UPS did not get possession of the items until 8/2.

You are not entitled to keeping my money. Once this shipment does get to its destination, assuming it gets there without issue from UPS, what would fashion nova like me to do with those items? I will not be paying for those items. I will dispute it on every level.

Please let me know if I am just to proceed with the chargeback?

I explained explicitly what my next steps are in the previous message For clarity here, when I put this in the hands of my bank, and afterpay to investigate, is Fashion Nova denying me my full refund?

The money will be accredited back to my account in the meantime, so it makes no difference to me either way. Your response is needed when I bring my case forth to my bank, to the BBB, attorney general, all the reviews on every platform I can find when I leave comment on this matter, along with the FTC who I am protected by as they will enforce mail OTP laws that exist to implement merchant/consumer statutes that were not properly handled by Fashion Nova in its legal precedent.

I am emailing you to inform you guys about my package that i never received. i am highly upset.

i never got my package and i was expecting them. i had to order some new jeans off a different website for this weekend. I Was Expecting My package.

ive contacted my neighbor and no one has yet to receive that package either. A refund is required.

It's not possible that I made an order by mistake and I want to cancel it, but Fashion Nova doesn't give me access.

I placed an order for shoes and a dress for my anniversary, but the date it was supposed to arrive, it didn't. I also know that somethings can be backed up or misplaced, and I had been trying to contact someone and be patient about it. But it's to the point of aggravation when I have paid for something.

I did not receive what I ordered, and it's not even close. I ordered this dress for a wedding, which is today (Sunday). Now, I have to rush out and spend more money on another dress.

Too late to change the sz,so I ordered the same outfit in a large,next day shipping. The second outfit had a large tag so I popped the tags and put it on but noticed how small it was,checked the inside labels to realize it was also a medium w a large tag placed on it.

The all white 50th birthday party look was ruined. Now Im stuck with the outfit because I took the tags off. Spent money twice ending w the same results. Just a horrible experience.

Kinda makes you wonder how did the large tag get on a whole sz medium outfit. I need some answers & I need to be reimbursed.

I need an adjustment for the price or else I will return it for a refund. I don't like the fact that Fashion Nova doesn't give refunds.

I paid extra for fast shipping, but it's not fast shipping. I was supposed to get it early, but I'm getting it later than I was supposed to.