Whitney S Cka

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Just trying to get my items I never received

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Fashion Nova - Just trying to get my items I never received
Fashion Nova - Just trying to get my items I never received - Image 2
I sent the exact location of where I wanted my items to be sent. They were sit at the wrong door. There was no mat at the door. I have a mat at my door. I have also autumn fall decoration on the door. I didnt receive any credit or money back that I could get back in the policy states that I am at a loss. I am really upset because I really enjoy shopping at with you guys.
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Loss:
$63
Pros:
  • Great clothes affordable prices
Cons:
  • Delivery methods

Preferred solution: Full refund

Anonymous
map-marker Topeka, Kansas

My package order

Fashion Nova - My package order
Never received my order...Bad business Sarcastic !!! !!! !!! Sending tracking number was a good one... This was The best one tracking my order ..##### #^$^#&#,#,'xxjxhssushejedjejwjwksskiszhzznznxhxdueiwwieieuejjsjxddie82ijejdxnnxxkkxnxkxisksksieksnxjdhdhdhdhdhdjsjejdjdjdjxxjdjxjjdjdueieiwkskskkakakakakskskkskzmzjxj
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User's recommendation: No!!!!! Never in a million years....

Pamela P T

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| map-marker Sultanpur, Uttar Pradesh

My package says delivered but I can't find it on

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Fashion Nova - My package says delivered but I can't find it on
Fashion Nova - My package says delivered but I can't find it on - Image 2
I was expecting two packages yesterday one from Boscovs and one from Fashion Nova. So when I saw the package from my door screen I just commented on it and wrote awesome thinking it was from Boscovs. Besides that, in one email, fashion Nova told me my package was delivered to a different address, 414 Fremont Street Lancaster PA 17603 instead of 814 Fremont Street Lancaster PA 17603. Which is my address. The package was left on a table from the picture they sent which was completely different from my Porch. I am still very disappointed and angry
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Loss:
$35
Pros:
  • There clothes are nice

Preferred solution: Deliver product or service ordered

User's recommendation: I in particular will never order from Fashion Nova. I have unsubscribed from their website

Claire K Cdq

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Haven’t received anything on my order yet!

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Fashion Nova - Haven’t received anything on my order yet!
I ordered some items on the 17th of February, when I finished I got a confirmation email on that, its now the 25th and I havent received as much as a shipping confirmation, This is insane because this is a big company behaving like this!!! Please I need help reaching out to them for my order! I need these items for a special occasion and I made sure to purchase early enough to avoid any late delivery, so please, I need info on my purchase!!!
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Pros:
  • Beautiful items
Cons:
  • Terrible communication and customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Purchase at your on risk!!! Be warned

Debra M Txo

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| map-marker Santa Fe Springs, California

Return product

Fashion Nova - Return product
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Fashion Nova - Return product - Image 3
Fashion Nova - Return product - Image 4
Defective poor quality I need a full refund. I do not want a store credit. This is not what I expected. The quality is very low and these applications are falling off. Just got it minutes ago and Im not pleased with it at all.
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Loss:
$129
Pros:
  • Returns for damaged items or wrong items sent need to be better
Cons:
  • Poor quality

Preferred solution: Full refund

User's recommendation: Don’t buy

Eunice J Tht

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About my order I did not receive in one day like you said

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Fashion Nova - About my order I did not receive in one day like you said
Party 40 gave me a discount so I placed an order that was supposed to be free and one day shipping...however i paid $ 6.99 for shipping and i still didnt receive my order in one day like you said...still waiting for a tracking number...what is going on fashion nova
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Loss:
$7
Pros:
  • Fairly good quality clothes
Cons:
  • Not delivered on time

Preferred solution: Deliver product or service ordered

User's recommendation: I doubt

Amanda W Efm

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They sent me and item I didn't ask for and the item I needed they didn't sent

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Fashion Nova - They sent me and item I didn't ask for and the item I needed they didn't sent
Fashion Nova - They sent me and item I didn't ask for and the item I needed they didn't... - Image 2
I order a beautiful dress I wanted but they send me a sweater instead and I'm so upset because I'm in a wedding Friday but I don't have my dress. Now my receipt don't have nothing that said I order a sweater
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Preferred solution: Deliver product or service ordered

Elizabeth A Vgp

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| map-marker Ottawa, Ontario

Shipment never delivered to my actual address

Fashion Nova - Shipment never delivered to my actual address
Fashion Nova - Shipment never delivered to my actual address - Image 2
Fashion Nova - Shipment never delivered to my actual address - Image 3
Fashion Nova - Shipment never delivered to my actual address - Image 4
Fashion Nova - Shipment never delivered to my actual address - Image 5
My shipment was never delivered to the right address. The actual photo shared showing the actual delivery is the wrong address with the one i registered when I was ordering. Fashion nova is neither helping because they keep insisting I ask my neighbours. How do I ask them yet the delivery company delivered to the wrong address ? Note: Apartment door numbers are on the door, not the side of the door. View attached photos for reference.
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Loss:
$210
Cons:
  • No one to contact for proper communication resolution

Preferred solution: Deliver product or service ordered

Anonymous

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Verified Buyer
| map-marker Oklahoma City, Oklahoma

My order has not arrived

Fashion Nova - My order has not arrived
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Fashion Nova - My order has not arrived - Image 3
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Fashion Nova - My order has not arrived - Image 5
I still have not received my *** its 3 days later from yall response and its off I want a refund now please send my money back because yall using sumbody else website to push *** and it wrong and I ordered from that 5$ deal yall had going on and got screwed please jus send me my money back
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User's recommendation: Tryna hesitate on returning my money

Ofir H Cxg

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Apacket

I havent received my packet and they didnt send me my tracking number I need to find out about the clothes I buy o get a refund
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Loss:
$13990

Preferred solution: Deliver product or service ordered

Doris Q Fmw

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| map-marker Vernon, California

I purchased, and never received I just need my merchandise. I can send you the picture of the items that I ordered.

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Fashion Nova - I purchased, and never received I just need my merchandise. I can send you the...
Fashion Nova - I purchased, and never received I just need my merchandise. I can send you... - Image 2
Ive been texting for over a month about my merchandise you gave me a tracking number or order number and now it doesnt exist. Every time I ask about it you say you have nothing to show I paid for these items and about the credit card. I dont know where my sheet is to prove what number I use, but I wouldnt be doing all of this if I was lying I need my items
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Loss:
$43

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Saint-Constant, Quebec

Didnt receve order

Fashion Nova - Didnt receve order
Je nai pas eu daide. Jai reçu un message que mon colis est livré mais je nai jamais reçu le colis en question
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Angel W Ssr
map-marker Emeryville, California

Is this a real order

Fashion Nova - Is this a real order
I order these fashion nova jeans in December, I never received them. I never got an update of order. Normally I get delivery updates via email but I never did with this order. Is this a real order?
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Guy Roger L Cwk

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I didn’t received my two orders since I bought

Fashion Nova - I didn’t received my two orders since I bought
Fashion Nova - I didn’t received my two orders since I bought - Image 2
Fashion Nova - I didn’t received my two orders since I bought - Image 3
Since November that I bought my items at Fashion nova until now I have never received these are two orders, the numbers of these two orders are: 12352**** and 12373**** so please resolve this as quickly as possible or refund my money. THANKS
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Pros:
  • What your articles are good
  • I like it
Cons:
  • There is no quick way to make a claim

Preferred solution: Full refund

User's recommendation: I just wanted you to be well organized to resolve customer issues

Sheniqua Y

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Send me my clothes or my money

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Fashion Nova - Send me my clothes or my money
I placed an order last night it took my money off my card but didn't give me a confirmation number or an order number you cant call in talk to nobody never again baby they most definitely lost my support
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Loss:
$35

Preferred solution: Deliver product or service ordered

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