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New Reviewer

Package never delivered

Fashion Nova - Package never delivered
My money was took , but I never received my package because it said undeliverable. Im very disappointed because I spent $96 with the company. I have ordered more things to get shipped to my house and it did successfully. This time I ordered it they took my money without delivering or contacted me for a redelivery. The address was right and everything.

User's recommendation: Make sure you play attention to buying from here they just took my money a few weeks ago and my package never got delivered.

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ID
#3633892 Review #3633892 is a subjective opinion of poster.
Loss
$96
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

No one answering phone

Shopping order is not delivered on the time was promised ! I received an email saying that my order was going to be delivered June 2nd and I called CS and no one to connect with

User's recommendation: Have someone who can help on the phone ! Any CS representative.

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ID
#3633086 Review #3633086 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Loss
$70
Preferred solution
Deliver product or service ordered
New Reviewer

FedEx lost my package

Fashion Nova - FedEx lost my package
NThey claim they delivered my package but they didnt . Need to file claim for fed ex to do they job. and find my package.
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ID
#3632938 Review #3632938 is a subjective opinion of poster.
Location
Pooler, Georgia
Pros
  • Cute plus size clothes
  • Good sales
Cons
  • Receiving items
Loss
$180
Preferred solution
Deliver product or service ordered
New Reviewer

I didn’t receive all of my order and I tried to contact y’all through the help center but it’s keeps saying my email or order number is wrong

I didnt receive all of my order and I keep trying to contact you all through the help center but it keeps telling me wrong order number or email address Please help this is my order number #9611**** and this is my email address waltereee1@***.com please help
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ID
#3632666 Review #3632666 is a subjective opinion of poster.
Loss
$96
Preferred solution
Full refund
New Reviewer

There is no way to get in contact with someone from this company

i have a return i made online, and need a proper return label. i have emailed them many times but with no answer. all numbers provided for them there is either no answer, or an automated recording saying to go online to fix this. but when you go online, they just prompt you to their email chain, which no one responds to.. this is ridiculous. i think they make it this hard so you just keep the items
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ID
#3632633 Review #3632633 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Very bad company

I will report as FRAUD company is bennone months i trying to contact Fashion nova for my Refund, my email sjeguez@***.com
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ID
#3632556 Review #3632556 is a subjective opinion of poster.
Location
Boston, Massachusetts
Loss
$100
Preferred solution
Full refund
New Reviewer

Looking for my order

I am looking for my package and I will need it before next weekend. If that can not be the case I will need my money back.
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ID
#3632543 Review #3632543 is a subjective opinion of poster.
Location
Takoma Park, Maryland
Pros
  • Online
Preferred solution
Deliver product or service ordered
New Reviewer

Clothes didn’t come

I paid the money for my clothes I didnt receive a order number and my clothes were order may 23 and were supposed to be here June 1 I didnt receive nothing
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ID
#3632462 Review #3632462 is a subjective opinion of poster.
Location
Lubbock, Texas
Loss
$252
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Package not for anyone in this house

You sent to wrong address Please call me!!! Your online Help center doesnt help YOU delivered a package to an unknown person to my home No phone call, its going into garbage
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ID
#3632418 Review #3632418 is a subjective opinion of poster.
Location
Queens, New York
Preferred solution
Take your package back Sent to my house in error

NOT SATISFIED!!!

Fashion Nova - NOT SATISFIED!!!
You delivered a package to my house, to someone who Ive never heard of Pick up the package for Jay Smith or its going in the garbage!!! How hard is this to understand???
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ID
#3632334 Review #3632334 is a subjective opinion of poster.
Location
Queens, New York

There return and fixing orders is bogus

I had put the wrong address so Im sitting here trying to change it and they wont allow you to chaste it so now im loosing my money because they wont let you edit your order witch is stupid because if i pay for something I should be able to edit the order regardless so this is just a stupid rule it makes no sense at all.
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ID
#3632265 Review #3632265 is a subjective opinion of poster.
Location
Darien, Illinois
New Reviewer

I never received my gift card code please

I have been returning my packages I never received my gift card they never have nobody available to answer my call
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ID
#3632238 Review #3632238 is a subjective opinion of poster.
Location
Hollywood, Florida
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Didn’t receive items

Delivered to wrong address and they still want to to purchase the items without replacing them at this moment l just waiting on a answer

User's recommendation: Make sure they have the right address.

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ID
#3632209 Review #3632209 is a subjective opinion of poster.
Location
Griffin, Georgia
Pros
  • First time having a problem with order confirmation
Cons
  • No phone number to contact them
Loss
$274
Preferred solution
Full refund
New Reviewer

My address is wrong for my order

Fashion Nova - My address is wrong for my order
Fashion Nova - My address is wrong for my order
Fashion Nova - My address is wrong for my order
My address is 10813 NW 30TH ST BLDG 115 APT WEB-3174 MIAMI, FLORIDA 33172-**** United States But 10814 NW 30TH ST BLDG 115 APT WEB-3174 MIAMI, FLORIDA 33172-**** United States was typed in error. Can the correction please be made?
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ID
#3631693 Review #3631693 is a subjective opinion of poster.
Preferred solution
To get the address changed to the correct address
New Reviewer

They dont want to pay me after lose 2 orders back a back

hello, I made 2 orders and the 2 were lost. during my first order, I paid in cash. Following the loss you gave me back my money only as a gift card. So I reordered the items not received. You lost my package a second time. I must have contacted the delivery company a dozen times. they finally ended up telling me that they refunded you the entire order and that I had to contact you. It took me a lot of time and energy due to your 2 repeated mistakes. You must satisfy your customers and right now I am far from satisfied. I paid my first order with my money... Yes I used a gift card on my second order, but it was only because you had lost my first order and I wanted to receive my items not received. It's been 2 times in a row that I haven't received my purchases, that I have been spending my days for more than 2 weeks joining the delivery company and your company. I am really not satisfied with your services, I want and I have the right to receive all the money spent in my last order the order in money on paypal and not in gift card... because I paid in money during my first order the order. I want you to respond to my request as soon as possible otherwise I would have no choice but to file a complaint against your service and write negative comments about you thank you
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ID
#3631609 Review #3631609 is a subjective opinion of poster.
Pros
  • Affordable and beautiful clothing
Cons
  • Never get a response i
  • Very poor customer service
  • Tracking issues
Loss
$173
Preferred solution
Full refund