Erica R Wby

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Never received refund

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Fashion Nova - Never received refund
I placed my order #13058**** on February 23,2024 and it was canceled. I still havent received my refund.
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Preferred solution: Full refund

Schwanda L

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Verified Reviewer
| map-marker Rochester, New York

Order # 13034****

Fashion Nova - Order # 13034****
I placed this order order number 13034**** and paid for expedited shipping and the order was supposed to be delivered on yesterday, but the order has not been delivered yet. So what happens to the extra money that I paid, but still have not received the merchandise?
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User's recommendation: No customer service to even speak with and I spent an extra 15.99$ to get it shipped faster. I don't have it and so I paid for a service I'm not getting

Merry M Rpi

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| map-marker Burbank, California

I want a cash refund, not a store credit!!

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Fashion Nova - I want a cash refund, not a store credit!!
I returned items in original form & packaging, was charged $7.99 to return items, received confirmation items were received back to fashionova, with a message that they were refunding me a store credit. This was my first order with them, & most likely my last! This is a SCAM, & I want a full cash refund, NOT a store credit!!
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Loss:
$70
Cons:
  • Scammed me out of my money
  • No customer service or support
  • Poor quality

Preferred solution: Full refund

User's recommendation: DO NOT SHOP AT THIS THIEVING SCAM OF A STORE!! POOR QUALITY & BAD FITTING CLOTHES! Then they have the nerve to ROB you of your hard earned money!!!

Anonymous

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| map-marker New York, New York

My package was not delivered And it said delivered

My package was delivered to the wrong address, I sent Fashion nova proof of my house so that you can see its the wrong house they deliver the package
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Angela Y Xfx

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| map-marker Los Angeles, California

Missing my order

Fashion Nova - Missing my order
Fashion Nova - Missing my order - Image 2
I order some items from your website since November 25,2023 and I still have not received my items and its telling me that they have been delivered but I havent received any of my order. Can you please tell me what happened to my order.
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Loss:
$21

Preferred solution: Deliver product or service ordered

Resolved
Tarcus W

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Resolved: My order said delivered and I never got it

Fashion Nova - My order said delivered and I never got it
Fashion Nova - My order said delivered and I never got it - Image 2
Fashion Nova - My order said delivered and I never got it - Image 3
Fashion Nova - My order said delivered and I never got it - Image 4
Updated by user Dec 13, 2023

Company fixed the issue and I have been provided with apology. My order should up, after delivered to the wrong address

Original review Nov 13, 2023
I have gotten an email saying that my order was delivered on November 10th 2023 and I haven't received it yet I don't know what's going on and I am waiting on my delivery. Please give me the information I need let me know what's going on with my package.
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Preferred solution: Deliver product or service ordered

Anonymous

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Verified Buyer
| map-marker New Orleans, Louisiana

These are the dresses that I return and I want my refund for the black and gree dress as well

I purchased two maxi gowns black and one green I returned both dresses and I have not received my refund I paid 75.00 for the both plus I brought another black in a large and had to return it as well I received half of the refund on it and I paid 60.18 for that I all yall refund me was 27.36 back that a same thats all you gift me back so send my my gift card for the other two dresses that was supposed to be by one get one free deal thanks!
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User's recommendation: I would recommend my friends with no problem because I have order before and never had a problem before so I would like to continue to order just be fair with your customer as well. All I’am saying

Anonymous
map-marker Providence, Rhode Island

Sleeves do not match in length

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Fashion Nova - Sleeves do not match in length
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I ordered a long sleeve, bodysuit, and both sleeves were different lengths . One sleeve is 28 inches one sleeve is 22 inches. I keep trying to submit my order issue with customer service but its not going through and I have no way of talking to someone to see if I can get the item replaced.
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Laquinta M Cov

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You sent me the wrong item I need my money back asap

Fashion Nova - You sent me the wrong item I need my money back asap
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Fashion Nova - You sent me the wrong item I need my money back asap - Image 3
Fashion nova sent me the wrong item it destroyed mommy party plans because yall didnt send me my silver dress I am very disappointed I just want my REFUND BACK
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Preferred solution: Full refund

Kemoy D Kra

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| map-marker Burbank, California

About my order I returned

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Fashion Nova - About my order I returned
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I bought a dress for my birthday and it came with four rips, so disappointed and the return policy is so crazy, kmt my birthday is Sunday, what can I do now.
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Loss:
$150
Pros:
  • Very fashionable clothing
Cons:
  • Zero customer service if anything goes wrong

Preferred solution: Full refund

User's recommendation: Honestly don't want to use this one bad experience to say something bad.

Teresa W Fns

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Verified Reviewer
| map-marker Jaipur, Rajasthan

Not able to use my gift cards, even though they are three or about years but your policy say they never expire.

Fashion Nova - Not able to use my gift cards, even though they are three or about years but your...
I have gift cards I never use and you said they never expire but it won't let me use them this is one of the gift cards and I also have another one for $61and something.please help resolve this matter. I cant find on your line where you can talk about the gift cards that youre not able to use talk about everything but that
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Loss:
$102

Preferred solution: I would like to be able to use both of my gift cards. I need your help locating them and make it possible for me to use them. I will be losing money.

User's recommendation: Put something on help center line that’s States about gift cards we are not able to use them.

Albert D Qwj

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| map-marker Corona, California

Claim

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Fashion Nova - Claim
Ordered a couple pieces of clothing before heading to New York. Got second day shipping says it was out for delivery from the shipper. Never got to my house. I called UPS. They said that they lost it to make a claim. I dont get how you can lose 6 pounds of clothing, but they can deliver small shirts here and there. Beware when ordering big pieces from fashion, nova because the shippers will want to keep them
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User's recommendation: Don’t buy big orders

Treniqua Q

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My money back

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Fashion Nova - My money back
I got some jeans from you they where to small I toke it and return to the post office you never sent my money on my card it been a hold month I just want my money back on my card please thats so wrong to take people money can I have my money or clothes back please
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Loss:
$112

Preferred solution: Full refund

Bright O Dbi

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| map-marker Milton Keynes, England

I cant find my order in my account

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Fashion Nova - I cant find my order in my account
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Fashion Nova - I cant find my order in my account - Image 3
Help me find me order number I cant find it in my account Kwamenanatry@***.com I want to get my order please
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Loss:
$54
Pros:
  • Well made websites

Preferred solution: Deliver product or service ordered

Teresa S Gkb

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Verified Buyer

I did not receive my order number and i would I really hate the customer service at Fashion Nova like to make a return

I did not receive my order number and i would I really hate the customer service at Fashion Nova...
I did not receive my order number and i would I really hate the customer service at... - Image 2
I did not receive my order number and i would I really hate the customer service at... - Image 3
I did not receive my order number and i would I really hate the customer service at... - Image 4
I really hate the customer service at fashion over you should have people to talk to, and to help explain situations I was unable to find an order number for my item. They charge me and sent me two items of the same thing. Neither one of them fit I would like to have them return and I need to know where to return it to. I dont have an address to send them back in back to I have the address is on the package but Im not sure if thats correct and I want my money back so I have to contact my bank to dispute the charges because I did not pay For two dresses. I did not order two dresses. Well I did pay for two dresses because you did charge me, but I did not order two dresses and these dresses do not fit no one in this home and then drunk trying to reach. Someone is horrible. The customer service Link sucks your customer service sucks Very unprofessional, and its not a company that I would choose to deal with
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Loss:
$100
Pros:
  • Price was supposed to be a pro
Cons:
  • Account was being charged for two the same dress twice two different prices rice

Preferred solution: Full refund

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