Schmeyko R
map-marker Indianapolis, Indiana

Not store purchase

Received a text message stating I had a fashion nova delivery and tried requesting text updates my phone number wasnt used to make order
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Layachi R

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Verified Reviewer

Ma commande non confirmée

In French please. Le payement est passé mais ma commande est non confirmée. Voici le code d autorisation : 001744 du 30 janvier 2024
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Preferred solution: Full refund

Chelsean B

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Verified Reviewer

Missing packages

My package say delivered but it wasn't to me I contacted ups and they told me contacted my sellers my number is 843 315 **** my email is chelsean.boyne.davis@***.com
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Preferred solution: Deliver product or service ordered

Kimberly B Qzi

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Verified Buyer
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Verified Reviewer

Poor customer service

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Fashion Nova - Poor customer service
My address was entered and once I started to pay it was updated to my previous address because it was stilll stored in my account. I reached immediately just to receive an email the very next day stating they need some follow up information for me and then they never responded back to that request. I spoke to the shipping company that said the fashion nova has locked the option to change the address that I have to reach back out to fashion nova and Ive been reaching out ever since of yet to speak to anybody in my package is out for delivery today. This is seven days worth of contacting them. So not only will. I have to speak to them again to report that I never received my package. My package is going to the home of another person which I try to avoid but they do not have to worry about me purchasing from them again then there is no one 800 customer service service number to speak to anybody at fashion to get expedited assistance. You have to reply on a email that does not come in a sufficient amount
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Loss:
$49
Cons:
  • Customer services are extremely bad

Preferred solution: Full refund

User's recommendation: *** no

Resolved
Rita A Emp

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Verified Buyer
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Resolved: Delayed order

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Fashion Nova - Delayed order
Fashion Nova - Delayed order - Image 2
I ordered items for use on Sunday. My order was made 6 days ago for a delivery timeline of 3 to 7 business days. Im traveling with the items and I just received notification that the items will arrive on Monday. I dont need the items after Monday.
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User's recommendation: Make sure you have your dates right before ordering. There’s no number to call and no one to answer your online purchases questions

Cindy S Kjo

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Verified Reviewer
| map-marker Khayelitsha, Western Cape

Oh I love the clothing!!

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Fashion Nova - Oh I love the clothing!!
I love the variety and I love your color scheme!! You have so very much to offer and the presentation is fantastic! Thankyou for your leading in the fashion industry!!
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Loss:
$555
Pros:
  • Fashion color style

Preferred solution: Deliver product or service ordered

User's recommendation: Wonderful!! Fantastic!! Fabulous!!

Vaida Nfk

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Verified Reviewer
| map-marker Kingston, Kingston

For cancel my order

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I dont like this company I do not recommend it. They keep canceling my order. After taking the payment.
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User's recommendation: Not recommended

Andrew Y Gtp

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Verified Reviewer
| map-marker Norfolk, Virginia

Because I have gotten my order

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Fashion Nova - Because I have gotten my order
I ordered something didnt receive any order number but I was charged and still havent received the clothes
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Resolved
Jameelah W

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Verified Reviewer
| map-marker Los Angeles, California

Resolved: I only gave 1 star because I had to select something

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Updated by user Nov 29, 2023

Company fixed the issue and I have been provided with apology. Shipping cost (29.99) refunded 3 days after my item didn’t arrive on time

Original review Nov 22, 2023
I placed an order at 1:50am on 11/21/23 because FashionNova advertisement said $25.99 1 day business shipping of ordered by 3pm PST, so agin I paid the $25.99 for 1 day but Friday 2/24/23 delivery was free, guess what? My order update says delivery 11/24/23 the free date but I was still charged the $25.99 1 day/overnight fee for something Ill be getting 3 days later, if that was the case then I wouldnt have paid the extra $25.99 for overnight. Theyre falsely advertising overnight shipping to steal out money and still giving us standard shipping once they have our money
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Loss:
$26
Pros:
  • Sounds good due to false advertisement
Cons:
  • Rip offs

Preferred solution: Price reduction

User's recommendation: DO NOT believe that order by 3pm for 1 day shipping BULLSH!T, save your extra money

Johari G Afi

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Verified Reviewer
| map-marker Roseville, Michigan

Refund

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Fashion Nova - Refund
Updated by user Nov 02, 2023

Not resolved

Original review Oct 03, 2023
Will not refund my money, decided that they wanted to give me a gift card i have proof from there site that says that they will refund to your original form of payment
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User's recommendation: If you want your money back don’t spend here there’s no customer service to talk to at all

Arlene A Rit

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Verified Reviewer

Only received one item in my shipment

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Im tied of communicating by email, I need to speak with someone with all the money that I have spent I should be able to have the courtesy of an actual person to talk with
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Kalamazoo, Michigan

Put in a wrong email on my order

They not trying to help me. I bought 2 jackets from them. I went through PayPal. I'm not gonna buy nothing else that I put the correct email that I've been sending numb, which is tc512****@***.com. That's the correct number.I want to follow my order I ordered 2 jackets $58.I don't have money to give away.I want to follow my order.Make sure I get my stuff.I've been a customer for over ten years My email is t c 512**** at gmail dot com
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User's recommendation: Don't make a mistake like I did

Tanquella C

Trying to see if order went thru

I placed an order I thought but no money was taken off my card nor did I receive a confirmation saying you received payment. I was trying to see if I need to replace the order
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Preferred solution: My order placed making sure I don’t order twice

Karen F Fty

Nothing done yet

I dont see my credit from return, when checking out with new order. Need credit applied to new purchase Please and Thank you
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Preferred solution: Full refund

Anonymous

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Verified Buyer
| map-marker Roswell, New Mexico

It been over a month now and still haven’t received my order or my money back my order was over a $100 so not very happy about it!!!

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Fashion Nova - It been over a month now and still haven’t received my order or my money back my...
Never got my order did everything you guys said with ups and they never did anything I would love if you guys did something about it because they arent doing anything I just want my money back or the clothes please and thank you!!!
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