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Verified Reviewer
New Reviewer

Status of order

Fashion Nova - Status of order
Dnt have a confirmation email to confirm my order is suppose to be here on today please give me a call at 219-577-****
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ID
#3982044 Review #3982044 is a subjective opinion of poster.
Service
Fashion Nova Shipping Service
Pros
  • Great product
Cons
  • Lack of email and phone support
Preferred solution
Deliver product or service ordered

Tracking my package

I got a text that said my package was delivered but I have received anything. I tired to contact that LSO can't get nobody so I contact y'all I very unhappy with the service and lies. I would like a refundno
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ID
#3981824 Review #3981824 is a subjective opinion of poster.
Location
Little Rock, Arkansas

Exchange Policy

I made the mistake in picking the wrong size, but before the order was shipped I was not able to correct the size. So now its a possibility I will return this item and not be able to get the correct size in exchange. This policy should be revised because mistakes happen and customers shouldnt have to go through this long process just to get what they need. If they can!
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ID
#3980999 Review #3980999 is a subjective opinion of poster.
Location
Richardson, Texas

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Verified Reviewer
New Reviewer

I payed for express shipment

I payed for 1 to 2 days shipping.and its not coming to the 3rd day. That's not what I payed for..please to return my money
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1 comment
#2252831

"1 to 2 days" means that's when they will get it out the door, not time from warehouse to your house. There's still travel time. It is a misleading statement.

ID
#3980777 Review #3980777 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

I did not receive my package

Fashion Nova - I did not receive my package
I did not receive my package and when I check it it said it was delivered to my home but I did not receive it I contact fashion over and they told me to contact the carrier which I did and now the care is telling me to contact the vendor so I don't know where to go from there
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ID
#3980652 Review #3980652 is a subjective opinion of poster.
Location
Santiago, Santiago Metropolitan Region
Loss
$146
Preferred solution
Deliver product or service ordered
New Reviewer

Unable to speak to a rep

I purchased an item and I thought I purchase upgraded shipping when I looked I was charged free shipping which is no charge. I desperately needed this item this weekend!!! And I have no way of contacting them outside of sending and email and they have yet to respond! I had to purchase a backup item.
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1 comment
#2252830

Your lack of planning and foresight is not necessarily someone else's emergency.

ID
#3980574 Review #3980574 is a subjective opinion of poster.
Pros
  • Lively lovely items
Preferred solution
Deliver product or service ordered

Speak to supervisor

Fashion Nova - Speak to supervisor
Coupon code buy one get one free did not work for last purchase, the pants I purchased supposed to be free
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ID
#3980553 Review #3980553 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania
New Reviewer

Haven’t received my package

I order some boots on the 9/5/22 and I haven’t received them.. I used my card ending in 9440…the amount was $71.17,and they took it out on 9/6/22… didn’t get a email on my tracking number so I don’t have one
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ID
#3984096 Review #3984096 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Haven't got my money back !

I have been waiting 6 days for a refund that they canceled and is still pending 6 days later but they cancelled my order immediately
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ID
#3979781 Review #3979781 is a subjective opinion of poster.
Loss
$140
Preferred solution
Full refund
New Reviewer

Poor customer service and missing product

I would give less of a review if I could. I have had extremely poor customer service from them and been given multiple different dates for my order to arrive. Which it still has not and I need it for a wedding next week. I have asked for a refund twice now and not been given a response or my refund.

User's recommendation: Don’t bother ordering from here.

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ID
#3978186 Review #3978186 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Poor customer service
  • No delivery
  • No refund
Loss
$80
Preferred solution
Either my delivery and or a full refund!
New Reviewer

I was overcharged

Fashion Nova - I was overcharged
Fashion Nova - I was overcharged
Fashion Nova - I was overcharged
Fashion Nova - I was overcharged
My total order including Gst and Tax at check out was 252.91Aud, but was charged 391.09 Aud, I need my money back please
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ID
#3972374 Review #3972374 is a subjective opinion of poster.
Location
Forster, New South Wales

I never received my package

Fashion Nova - I never received my package
Fashion nova stop using laser ship company to deliver your merchandises. They are definitely stealing our packages!
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ID
#3972317 Review #3972317 is a subjective opinion of poster.
Location
Ridgewood, New York

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New Reviewer

I didn't get my packages

No I didnt get my orders!!! No I didnt get my orders !!! No I didnt get my orders!!! No I didnt get my orders!!!

User's recommendation: No I didn’t get my orders!!!

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ID
#3972233 Review #3972233 is a subjective opinion of poster.
Loss
$150
Preferred solution
Full refund
New Reviewer

Another issue. Failed discount code and very limited assistance and resolve.

Fashion Nova - Another issue. Failed discount code and very limited assistance and resolve.
Although I often shop with you, FNs Customer Service antics are severely lacking. Even the new Help Center needs help! Angry My issue THIS TIME is that a code that is provided for 30% off of your Halloween Costumes is not working AT ALL. It only comes up invalid no matter which costume is selected. Why? No excuses! If theres a reason why, it should be clearly posted in full details. There doesnt appear to be a CLEAR explanation. But, what is clearis that FN makes it extremely difficult to resolve an issue in a user friendly way. Its super impersonal and is the reason why some people choose to shop elsewhere.

User's recommendation: Beware. Not all codes work. Limited guidance with order and payment issues. Feels like you’re just forced to deal with THEIR flaws.

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ID
#3972045 Review #3972045 is a subjective opinion of poster.
Pros
  • Great products
Cons
  • No product a scam
Preferred solution
I would like for FN to fix their technical issues, improve their ‘hands off’ Customer Service approach and stop forcing customers to deal with their adverse issues by making it difficult to get immediate, corrective assistance that is effective!

Canceled ordet

I'm not understanding how I can only get a refund for a store credit, plus pay for shipping, when yall delayed the package and sent a email saying I can cancel n get a full refund. I cancel the order then n 2 days later yall shipped it out.
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ID
#3972017 Review #3972017 is a subjective opinion of poster.
Location
Albany, Georgia