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Fashion Nova - DISSAPOINTED AND FRUSTRATED

1.0
Details
Over a month ago I purchase an almost $900 order consisting of 38 items. Upon arrival my package looked to have been opened. When opening the boxes it was clear that my shipment was incomplete, out of the 38 items 24 items were MISSING! I called customer service only moments after the package was delivered and was instructed to fill out a claims form and wait 10 days for a resolution. Before the night ended I complied a list of the missing items, filled out the claims form and sent everything off including documented images of the package itself and all the items that were in the box. I have waited well beyond the 10 day period, called October 2nd and was told that there’d be an update in 24 hours and to call back, been hung up on TWICE by your representatives on October 4th and 9th and told (on October 4th) that my issue was being escalated and that I'd receive some type of correspondence back. I had received no such follow up! I NEED TO KNOW WHAT IS GOING ON AND WHAT FASHION NOVA INTENDS TO DO REGARDING THIS HORRIBLE HORRIBLE EXPERIENCE AND TREATMENT I'VE RECEIVED? Here (yet again) is the list of missing items; Missing Items: -1)Shattered Glass Off Shoulder Jacket (S) -2)Remind Me Later Faux Leather Jacket; Red (S) -3)Tell Me If You Like It Jeans; Medium Blue Wash (5) -4)Make It Work Kimono; Mint (S) -5)Slow It Down High Rise Skinny Jeans; Purple (5) -6)Tessa Off Shoulder Embroidered Mesh Top; Black/Red (S) -7)Kiko High Side Slit Dress; Black (S) -8)Glistening Jeans; White (5) -9)Pocket Change Jeans; Black (5) -10)You Give Me Butterflies Bodysuit; Blush Combo (S) -11)Faux Leather Tummy Tuck Leggings; Black (S) -12)Bright Side of Life Destructed Skinnies; Blue (5) -13)Call My Hotline Bodysuit; Blue (S) -14)Gray Matter Skinny Jeans; Grey (5) -15)Just Call Me Fancy Bodysuit; Pink/Multi (S) -16)You Coming With Bodysuit; Ivory (S) -17)Don’t Miss You Distressed Skinny Jeans; Neon Pink (5) -18)In It To Win It Tummy Control Pants; Black (S) -19)Anastasia Bell Sleeve Bodysuit; Blue (S) -20)Camo Basic Legging; Grey (OS) -21)Gotta Cut You Out Top; Neon Pink (S) -22)Macie Collared Bodysuit; Black (S) -23)Secret Weapon Bra; Black (B) -24)Sweet Floral Bodysuit; Multicolor (S)
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Review
#1683062 Review #1683062 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Deliver product or service ordered

Fashion Nova in Sugar Land, Texas - About my order

I placed my order before 1pm yesterday and still never shipped overnight.
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Review
#1680445 Review #1680445 is a subjective opinion of poster.

Fashion Nova in Conway, Arkansas - My order

I was trying to do one day shipping! I didn’t see the option
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Review
#1680349 Review #1680349 is a subjective opinion of poster.

Fashion Nova - Where is my order

I cant get an update avout my order that iwas toreceive on oct 3
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Review
#1673874 Review #1673874 is a subjective opinion of poster.

Fashion Nova in Kingston, Kingston - Where is my order

This is ridiclous i am so mad i made purchase on this site
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Review
#1673849 Review #1673849 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Fashion Nova - Wrong size is begin ship

Can you post me the right size which is a M like i choose thanks.I received an email saying it was ship but one of the sizes is wrong you send an xs
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Review
#1646931 Review #1646931 is a subjective opinion of poster.
Pros
  • This is my first time ordering
Cons
  • Please make it right
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Fashion Nova - Scammed us over their policy

1.0
Details
You will find in the video that we placed an order with their coupon buy 1 get 1 free, so my wife got 6 items, but they only shipped 5 and said 6th one couldn't be shipped but we would get a credit for it, so as you will see in the video they didn't give us a credit and lied about it plus it is in stock and when I spoke to them on the phone they refused to credit the proper amount. I think this video is enough to prove everything - https://www.loom.com/share/b4b67a68ef3c46a58645591314efb6fa
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Review
#1586036 Review #1586036 is a subjective opinion of poster.
Cons
  • Unable to deliver as promise
  • Scam
  • Frauds
Reason of review
Poor customer service
Loss
$30
Preferred solution
Deliver product or service ordered
Tags
  • Scam

Fashion Nova - Bad service

1.0
Details
Fashion Nova - Bad service
A order was placed on my behalf may 24th after my account was hacked into. Everything was sent to a different email and address. 9 days later PayPal send me a reminder about 397 dollars processing for fashion nova. I contact them to see where the order was sent, they told me where and i said well, that wasn’t me and the address isn’t mines can y’all at least send me the items or refund my money. They refused to. Gave me a run around still didn’t resolve anything.. they claim i told them where to send the orders and how they aren’t responsible. They try to make me file a claim with ups. Accusing them of making changes to my account Blah Blah Blah. It’s now June 14th and i still have not received anything or my money yet.. i place another order because i did plan to buy things for my trip which i receive and they try to used that as the order that was made.. i have two payments from fashion nova on my bank statement and got 1 order.. many people warned me but this is actually my first bad experience. Never again!!
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Review
#1558912 Review #1558912 is a subjective opinion of poster.
Service
Fashion Nova Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Fashion Nova - Angry

3.0
Details
I have been waiting SEVERAL weeks for a refund/gift card or something from these people!! I returned some items way back in May..I’ve sent email after email with no response!!! JUST HORRIBLE!
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Review
#1558890 Review #1558890 is a subjective opinion of poster.
Service
Fashion Nova Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Fashion Nova - AWFUK

2.2
Details
Fashion Nova - AWFUK
I received an item that looks nothing like the photo! One side is ripped so high that I can’t even wear it without my underwear showing. I would return them but they’re trying to make me pay $10 for a shipping label on an item that they sent out defective!!! What?! https://www.fashionnova.com/products/double-up-denim-shorts-medium-blue-wash
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Review
#1554443 Review #1554443 is a subjective opinion of poster.
Product
Shorts
Reason of review
Not as described/ advertised