Fashion Nova Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Exchange Policy/FN system failure

After several attempts trying to place my order over the holiday weekend (Memorial Day) the system kept crashing and getting stuck or give wrong total which I had to keep putting the same items back in the bag and accidentally got the wrong size for one(1) pair of shoes and I requested to just switch the size since the order hadn't been filled as yet, so I wouldn't have to risk waiting to receive it and send it back and my size isn't available anymore WHICH WHAT HAPPENED now Im stuck with shoes I cant use and Im not spending more of my money to send back

User's recommendation: Be careful ordering from fashion nova.

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ID
#2874052 Review #2874052 is a subjective opinion of poster.
New Reviewer

I never received a package and they already charge me

I order 3 items from fashion nova I paid rush and in payments . I have not received the order and they already charge me the first installment payment
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ID
#2874027 Review #2874027 is a subjective opinion of poster.
Pros
  • Refund
Cons
  • Unable to reach customer by phone
Preferred solution
Deliver product or service ordered
New Reviewer

No one is answering with calls or emails

I am questioning for order status and no one is answering my calls or emailing me back. I need assistance ASAP

User's recommendation: Have a instant chat room. Do not asy you do if no one actually responds to you.

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ID
#2873924 Review #2873924 is a subjective opinion of poster.
Pros
  • Orders getting sent on time
Cons
  • Unable to deliver as promise
  • Unable to reach customer by phone
  • Shipping time
Preferred solution
Order status and a faster response

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Money as been taking out of my account from you guys and I didn't order anything

I need back my money that you guys took from my account. I did not purchase any thing! I need ,,,,,,,,,,, my money

User's recommendation: Thieves.

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ID
#2873880 Review #2873880 is a subjective opinion of poster.
Pros
  • I need my money back
Cons
  • Money being stolen
Loss
$19
Preferred solution
Full refund
New Reviewer

Missing order

I had just called fedex about my package from fashion nova that I ordered 13 days ago that was supposed to be rush delivery. Fedex states that the package was empty so they disclosed it but I havent received a notification from fedex or fashion nova that this happened I would just like a refund because this outfit was supposed to be for my birthday and im highly dissatisfied, disappointed.
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ID
#2873729 Review #2873729 is a subjective opinion of poster.
Location
Schenectady, New York

Ordered wrong item

I was trying to see if I could send something back that I have two of to get the sweatshirt to the sweatpants that I ordered!! Yaws open contact us is horrible!! I dont like the customer service
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ID
#2873705 Review #2873705 is a subjective opinion of poster.
Location
Louisville, Kentucky
New Reviewer

Never got my order

I never got my confirmation number or even a email of my order where is my order ??? My email is Taylor.adison7@***.com

User's recommendation: Send me an email of my order.

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ID
#2873699 Review #2873699 is a subjective opinion of poster.
Location
Salina, Kansas
New Reviewer

I paid for exspress shipping and my items are still not here

I need my items !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

User's recommendation: I need my stuff.

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ID
#2873532 Review #2873532 is a subjective opinion of poster.
Cons
  • Tracking issues
  • Shipping on time
  • Very very bad customer service and lied about delivery
Preferred solution
If I pay for express and my items need to arrive on time!
New Reviewer

Order not received

Havent received the whereabouts of my order and have been trying to contact the JIMC company but they said they dont have such orders
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ID
#2873524 Review #2873524 is a subjective opinion of poster.
Pros
  • Like the clothes just never received them
Cons
  • Customer service not helping locate order or full refund
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My clothes

Please I need my order to be shipped overnight I need it Friday morning it was possible if not I would love to cancel it because Im not gonna get onto
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ID
#2873198 Review #2873198 is a subjective opinion of poster.
Location
Phoenix, Arizona

Rush order for bday

My birthday was Monday 9/13. Ordered my items on 9/10 hoping to rush deliver.. to have by Thursday for my trip. Selected the Apple Pay feature.. just so I didnt have to type in my card info. I was unable to select rush delivery and ended up getting standard. Couldnt contact anyone right away, and when I did email and received a response it was just straight oh well! Why could I not select Apple Pay and rush delivery. Do you know how inconvenient this was? Fix your site! Youre not the only clothing vendor. I chose you because I normally dont celebrate my birthday due to a long 12 year domestic violence relationship I finally left last year, and the year Im free and would like too... this happens. So upset. Cancelled my whole trip because I cant do my photo shoot. How hard would it have been to be assisted and pay the $19.99

User's recommendation: Don’t use the Apple Pay feature if you’re looking to rush deliver.

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ID
#2872466 Review #2872466 is a subjective opinion of poster.
Location
Grand Rapids, Michigan

Accidental order

Their Number doesn't work as they have shut off their phone line to customers. Everything is done through email
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ID
#2872343 Review #2872343 is a subjective opinion of poster.
Location
North Bay, Ontario

My order I placed back in April

I placed an order the beginning of April and I've only received 2 of the 6 items I payed for it's been almost 6 month and I haven't gotten what I payed for Everytime I check my tracking order it's saying one date I check it over and over and the dates keep being pushed up to different dates I need to talk to someone at the corporate office it's like my money was taken do I need to get a lawyer to check into this matter I want my items or you all can send my money back in a check or something I feel like I've been robbed for my money
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ID
#2871718 Review #2871718 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Return

I would like to speak with anyone about the return items but no one answer or email back Is like that you're treating your customers
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1 comment
#2062502

This business is a total scam. Unprofessional!!

You ask for help and they cut you off within three questions, and then want to charge you money to help you.

I hope your non helping company is worth all the bad reviews! Shut them down…

ID
#2871243 Review #2871243 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Can’t get help with online order

Claims that customers support will contact you within hours. Its been several days and Ive not been contacted by anyone. Just received auto reply email. Have questions about pricing and discount code that I should be able to use. Also need to exchange for a smaller size but they dont seem to have an exchange policy.
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ID
#2870814 Review #2870814 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$60
Preferred solution
Let the company propose a solution