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Fashion Nova disappointment

1.0
Details
This is ridiculous rude customer service unprofessional customer service rep. Wouldn’t allow me to speak to a supervisor & my order was purchased in September on the 30th my delivery date was October 3rd I gave special order’s don’t leave my packages they did someone stole them and they don’t care 295.00 SMDH they said we have to investigate so of course UPS lied and stated it was delivered but not to my address this is terrible service the merchandise & merchant speaks for itself By this being represented with celebrity they should be shamed I can’t afford to loose out on my items and money damn your company
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Review
#1689889 Review #1689889 is a subjective opinion of poster.
Service
Fashion Nova Shipping Service
Pros
  • Cheap
Cons
  • Bad refund policy
Reason of review
Problem with delivery
Loss
$295
Preferred solution
Deliver product or service ordered
Tags
  • Thieves And Liars

Fashion Nova - Lost Item

I called in to check on my package to be told that they cant track it . you kindly offer me a credit for the amount of the purchase plus 10.00 twds shipping. Then I get an email form dhl claiming I owe them 52.00 to get my package . I have used you guys many times never to be charged a custom fee. That should of been told to me and the whole thing is your fault as you lost my original order .. I have very upset about this .. This order has costed me more than it should . I ordered from your company to save money and I getting screwed over... This is not the way to treat your customers!!!!
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Review
#1689769 Review #1689769 is a subjective opinion of poster.
Service
Fashion Nova Shipping Service
Reason of review
Problems with payment
Loss
$150
Preferred solution
Full refund
Tags
  • Inconsiderate Staff

Fashion Nova - Shipping issues

when i try to order something they tell me the province is not a valid region in romania even if i select bucharest witch it s the capital of bucharest wtf
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Review
#1689697 Review #1689697 is a subjective opinion of poster.

Fashion Nova - About my order

2.1
Details
I told them it was my birthday and usually the orders take 2 days but for some reason it says package will be the the 28 my birthday is this Saturday the 26 and it my birthday is actually my first birthday actually celebrated you guys helped me a lot on a budget but it’s not even worth it because my birthday is this Saturday and I won’t be able to even do nothing because I have no fit
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Review
#1689500 Review #1689500 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$137
Preferred solution
Let the company propose a solution

Fashion Nova - False advertising, lies & Won’t refund my money

1.0
Details
My order was to arrive tomorrow and they “lost my package” really my items went out of stock and they never update their site. I had to email them several times as I ordered the same day my best friend did and she recieved Hers. I wanted the items so bad I re bought them after they gave me a store credit which I wasn’t going to take unless free one day shipping was offered. I SELECTED “GET IT BY FRIDAY” and my order hasn’t been shipped yet. They refuse to help nor give me my money on my card. I’m so livid with this company. I had an event and who has money to spend like that? I WILL NEVER SHOP FASHION NOVA AGAIN. Give PEOPLE THEIR HARD EARNED MONEY. AND STOP LYING ON YOUR MISTAKES! UPDATE THAT SITE EVERY 5 minutes of you have to! You have a new center but how about A REAL CUSTOMER SERVICE TEAM THAT CARES?! A LIVE PERSON TO UPDATE CLOTHING FOR LESS MONEY LOSS. You guys get millions. I want my money!!
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Review
#1689452 Review #1689452 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Steals money
Reason of review
Not as described/ advertised
Loss
$123
Preferred solution
Full refund
Tags
  • False Advertisemnt
  • Thieves And Liars
  • Inconsiderate Staff

Fashion Nova in Thunder Bay, Ontario - Never ordering here again

1.0
Details
I have order from fashion nova a few times before and the orders always came in under a week to Canada. This time when I called she told me they can hold my package in customs for up to two weeks before being sent out again. I have never had this happen to me before. Won’t be ordering again
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Review
#1688922 Review #1688922 is a subjective opinion of poster.
Service
Fashion Nova Shipping Service

Fashion Nova in Miami, Florida - No confirmation card charge

1.0
Details
No one picked up They took money but no confirmation email
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Review
#1685860 Review #1685860 is a subjective opinion of poster.

Fashion Nova - Where is my order

2.2
Details
Where is my refund for order ends with 19
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Review
#1685486 Review #1685486 is a subjective opinion of poster.
Service
Fashion Nova Customer Care
Pros
  • This is my first time ordering
Cons
  • Unable to deliver as promise
Reason of review
Damaged or defective
Loss
$187
Preferred solution
Full refund
Tags
  • Scam

Fashion Nova - Change address

3.0
Details
I need to change my address and cant
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Review
#1685456 Review #1685456 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$116
Preferred solution
To change delivery address

Fashion Nova - Payments

I’m getting emails about another company wanting a payment for shipping my parcel over is this correct? It’s from GFS ADMIN
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Review
#1684276 Review #1684276 is a subjective opinion of poster.
Reason of review
Problem with delivery