Fashion Nova Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Item missing

I have been trying to reach someone about a missing item have not been able to contact they are horrible phone does not work sent email no response
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ID
#2876840 Review #2876840 is a subjective opinion of poster.
Location
Atlanta, Georgia
Pros
  • Cant speak to anyone
  • Looking for my order
Preferred solution
Let the company propose a solution
New Reviewer

My order was missing 3 items order no: 8039****

I made an order of 4 items and i only received 1. But ive been charged the whole amount of the order including $15 dollars of and express shipping that also was delayed!
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ID
#2876643 Review #2876643 is a subjective opinion of poster.
Loss
$91
Preferred solution
Full refund
New Reviewer

No order confirmation

I ordered something and the money as been tsken from my card but no Oder confirmation was sent to email
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ID
#2876600 Review #2876600 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Shipping label issue

I need the fashion nova shipping label for flat rate and the site is not allowing me to make the adjustment, please advise. Its already an issue that I have to pay for the shipping return!
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ID
#2876581 Review #2876581 is a subjective opinion of poster.
Loss
$8
Preferred solution
Deliver product or service ordered
New Reviewer

No response

I ordered $175 worth of items. Still havent received my items.. its been over a week.. Ive submitted several emails to fashion Nova and LaserShip delivery company no responses

User's recommendation: Unless your paying for overnight then you’ll wait until they get around to you. If they get around to you.

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ID
#2876554 Review #2876554 is a subjective opinion of poster.
Pros
  • Love the styles and promos
Cons
  • Will not return money
  • Delivery of my orders are late
Loss
$110
Preferred solution
Deliver product or service ordered
New Reviewer

My refund is not in ni card yet

I didn't a return. I didn't ask for a credit. I wanted it back on my card.please credit my card.please.thank you.
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ID
#2876403 Review #2876403 is a subjective opinion of poster.
Preferred solution
Full refund

I want to track my orders

Hi good afternoon. I purchased some items from you guys and I tried to log in my account with you guys but it kept saying that either my email or my password was incorrect but when I tried doing reset password it said an email was sent to my email and I never received it and I put in the correct email cuz it said The email is already exist with you guys
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ID
#2876353 Review #2876353 is a subjective opinion of poster.
Location
El Paso, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

NOR SEEING ORDER CONFIRMATION

I PLACED MY ORDER AND THE MONEY WAS TAKEN FROM MY CARD AND I HAVE NOT RECEIVED AN ORDER CONFIRMATION FROM FASHION NOVA UP TILL NOW.

User's recommendation: YOU NEED A ONLINE CHAT FOR PERSONS TO TALK WITH BECAUSE THE QUESTION AND ANSWER ON YOUR WEBSITE MIGHT NOT ALWAYS HELP. I STILL NEED ASSISTANCE!!!!!

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ID
#2876249 Review #2876249 is a subjective opinion of poster.
Pros
  • Good prices
  • Nice items
Cons
  • Steals money
  • No contact numbers
  • No communication when theres an issue
Loss
$42
Preferred solution
I NEED MY ORDER CONFIRMATION AND MY PRODUCT TO BE DELIVERED SO PLEASE TREAT THIS AS URGENT
New Reviewer

Resolved: Unhappy customer

Update by user Sep 16, 2021

Has not been resolved.

Original review posted by user Sep 16, 2021
You guys have a credit for me for about a good year now have not been able to access my account need help have things in my basket that I want to purchase and cannot purchase help please
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Resolved
ID
#2876034 Review #2876034 is a subjective opinion of poster.
Location
Syracuse, New York
Cons
  • Problem not solved

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New Reviewer

Payment option for Canadian customers

When will Fashion Nova provide Afterpay payment option to Canadian customers. Please respond as there isnt a customer service phone number to call for a quick resolution.
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ID
#2875666 Review #2875666 is a subjective opinion of poster.
Pros
  • Price pount
Cons
  • Shipping problems
Preferred solution
A response
New Reviewer

Shipping and customer service

Bad customer service . Online no options for contacting them other than a couple simple things . Cant even talk to someone .

User's recommendation: Make sure what you buy is what you really want.

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ID
#2875530 Review #2875530 is a subjective opinion of poster.
Loss
$15
Preferred solution
Money back from 2 day shipping

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Needed to contact about a missing order

Original review updated by user Sep 16, 2021
My order was said to be delivered and it never arrived. I looked up the delivery company they used and its notorious for these things. When I called the number provided here they have stopped all incoming calls to help with issues and they have created a help site to have better service but you cant even get through to writing a note to anyone it just brings you in circles with no way to contact or resolve the problem or the ability to submit a concern, so theres absolutely no way to get a hold of anyone if youre having an issue with anything the number posted here doesnt work anymore
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ID
#2875447 Review #2875447 is a subjective opinion of poster.
Pros
  • Great low proces
  • Good clothing
Cons
  • No communication when theres an issue
Loss
$111
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Matter resolved

so had ordered from this company around June. they used a courier called RR Donnelley. let's just say it was hustle! however, i messages fashionnova on Twitter and they helped resolve my problem after conducting a 10 days investigation. i had ordered 7 items and when re-ordering for my new order, 3 of the items were not in stock, so they decided to ship 4 of the items and refund me for the 3 items. this was my first purchase and i will say that i was disappointed, however i am willing to give them a second chance and i will be using express shipping from now on since i had used standard shipping. RR Donnelley really needs to improve on their services.

User's recommendation: purchase !!!!!

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ID
#2875380 Review #2875380 is a subjective opinion of poster.
Location
Mbabane, Hhohho

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missing item

My order came without an item that I ordered it was listed on the receipt that came with my order. I would like a refund for my item Im missing . I needed it for a trip this past weekend and Im upset that I didnt get it ..
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ID
#2875280 Review #2875280 is a subjective opinion of poster.
Loss
$12
Preferred solution
Full refund
New Reviewer

I am calling about package

I made a order two weeks ago on fashion nova my order number is 7981**** I waited two week for my package for lasership to steal my package saying they delivered my package September 10th I was home all day nobody delivered anything lasership lied and the crazy part is I got confirmation on Sunday the 12th that they delivered they never delivered my item I paid 75 dollar for this package this is *** up I been a loyal customer for 10 years now this type of thing never happened to me till they started using lasership delivery service I want a refund
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ID
#2875155 Review #2875155 is a subjective opinion of poster.
Pros
  • Good quality clothes and fast shipping
  • Good fashion
  • Great products
Cons
  • Inaccurate estimation of delivery
  • No help
Loss
$77
Preferred solution
Full refund