Anonymous
map-marker Doylestown, Pennsylvania

Didn't receive all my stuff

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Order three things only received 1item in the bag. Then delivery said all items was delivered. Order all three items together they said it was in stock but only received one piece. Just very disappointing customer needed my outfits for a cruise and don't have my order. Very upset and disappointed the company. Never had this problem
View full review

User's recommendation: Just be careful ordering

Beverly J Rna

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To get my money back

I didnt get my store credit and I will like to get my credit or give card thank you , if you look up my information you can see I purchased a black dress and I send it back , please send me my credit
View full review
Loss:
$45

Preferred solution: Full refund

Taquana Pua

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Missouri

I need to speak with a rep pertaining to an online purchase

Fashion Nova - I need to speak with a rep pertaining to an online purchase
My order has the wrong address and the website I ordered from what may be a fraudulent website posing as Fashion Nova
View full review
Lakia M

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Order shipping confirmation not received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Fashion Nova - Order shipping confirmation not received
Fashion Nova - Order shipping confirmation not received - Image 2
Updated by user Dec 06, 2023

Worst customer service

Original review Dec 06, 2023
I have not received any shipping confirmation for two of my recent orders purchased. They took my money out my account for the orders but have not sent me a shipping confirmation. Because of that I can not track my orders at all. This is the worst customer service I have ever experienced my life. They need to do better. People are spending their hard earned money with them and this is the thanks you get.
View full review
Loss:
$280
Pros:
  • Product looks good
  • I love the jacket but its too big for me
  • Clothes
Cons:
  • Do not have representatives to talk to with issues
  • Impossible to talk to costumer service
  • No real person to talk to

Preferred solution: Full refund

User's recommendation: I would not shop here ever again

Deidre J Oov

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Montebello, California

I was told a lies good customer service very poor my order never came

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Fashion Nova - I was told a lies good customer service very poor my order never came
Fashion Nova - I was told a lies good customer service very poor my order never came - Image 2
Still waiting on package never arrived my package,my package??? Never never never want my refund and still no money are package please help please please please please please help me with this issue thank you so very much and I hope we can resolve this matter soon please help locate it or seen me
View full review
Loss:
$50

Preferred solution: Full refund

User's recommendation: I want ever recommend I want my money back

Shaun K Ytz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong shipping address

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My items need to go to my billing address. My shipping address is my previous address and I need that to be changed
View full review

Preferred solution: Deliver product or service ordered

Ebony W Vdh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mailing address keep jumping

Fashion Nova - Mailing address keep jumping
I never got my package it was shipped to the wrong address my address is the billing address 918 Manhattan pl you
View full review
Loss:
$60

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Baton Rouge, Louisiana

My order

Fashion Nova - My order
The issue was not resolved. I don't have order # I ordered some stuff Have no idea order the number or when I'm going to receive it. I wish that there was a customer service that you could actually talk to on the phone. But I see My money was taking off my credit card.
View full review
Laura W Gac

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

My order

Fashion Nova - My order
Fashion Nova - My order - Image 2
Never received a tracking number but I have a order number please contact me at 412-897-**** Laurel Whiteman
View full review
Loss:
$44
Cons:
  • Do not send tracking numbers or show orders on website or even send emails with confirmation of everything

Preferred solution: I would like my whole order shipped to me and I would like to be reimbursed due to the inconvenience of your website and no tracking information or email was provided to me. I only have an order number.

Albert F Yls

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Koronadal City, Soccsksargen

Email sent saying gift card will be received in 72 hours 3 weeks ago and didn't receive anything

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I bought some clothes.. and most of the order didnt fit right.. I sent the package back and received an email saying they got my returned items and I would be getting a gift card within 72 hours in my email.. that was 3 weeks ago and still nothing, worst company ever and if I dont get my gift card I will not be ordering from this website ever again neither will my friends and family once I explain this to them.. I feel like calling a lawyer because obviously they do this to all of their customers in a way to save millions of dollars per year.. think of a lawsuit pay out if they are audited and the government realizes they ignored countless amount of customers and robbed most likely alot more then a millions of dollars
View full review
Loss:
$350
Pros:
  • Seems professional
Cons:
  • Not professional at all

Preferred solution: Full refund

User's recommendation: Don’t ever order from this website because they ignore there customers when they want to return items.. they then ask for the items back and once they got the items back in the possession they started ignoring u

1 comment
Albert F Yls

Also ordered $1500 worth of stuff from Etsy and never got anything

Clinton K Vtf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Orders

Fashion Nova - Orders
Fashion Nova - Orders - Image 2
I have two orders with issues the first I brought in February that I never received order #10965****an I just brought something for 66$ on 10/18/23 I can the purchase on my bank account but I dnt have a confirmation now the tracking number nor do I see it on my fashion nova account
View full review

Preferred solution: Deliver product or service ordered

Cecila Dza

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

My package is lost

Hello, my package is lost for 20 days, I need an answer or something because is my money, I need my stuffs or my money back!!
View full review

User's recommendation: Don’t buy in fashion nova

Arion Pmc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Lake In The Hills, Illinois

You are a *** 0

Fashion Nova - You are a *** 0
I ordered online almost 30day ago ... still no package or update ! What more do I have to say , your customer service suck and you don't have live reps
View full review

User's recommendation: Never order from you anymore

Martenia H

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Outfit faded after following instructions on tag

Fashion Nova - Outfit faded after following instructions on tag
Fashion Nova - Outfit faded after following instructions on tag - Image 2
Fashion Nova - Outfit faded after following instructions on tag - Image 3
Washed on cold gentle cycle and sweat faded. On tag said dont dry clean. Followed directions and pants faded
View full review
Loss:
$40
Pros:
  • Cater to curvy women
Cons:
  • Must be told about fabric might bleed

Preferred solution: I would like to have outfit replaced at no charge

Ashley J Mwo

Wrong item

Fashion Nova - Wrong item
They delivered the wrong item. They deliver a woman jacket army, petite when It's supposed to be a man puffy jacket.
View full review

Preferred solution: Get the coat that I ordered

  • 1
  • ...
  • 36
  • 37
  • 38
  • 39
  • 40
  • ...
  • 1681