Anonymous

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Verified Buyer
| map-marker Washington, District Of Columbia

Package didn't arrive

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Fashion Nova - Package didn't arrive
I paid for a package on June 30th And it is now July 9th and my package still hasn't arrived I know I ordered it because it took money from my card.
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User's recommendation: Bring packages on time

1 comment
MitchyB

Same here. I placed an order on July 1st with an expected delivery of July 7th.

It is now July 8th.

When I use the tracking number provided for my order, DHL has no such record! Now I’ve been in hold with customer service .

Anonymous
map-marker Chicago, Illinois

Lost order

Still waiting on a refund now Fashionnova is doing a investigation so they say its been almost 2 months.
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User's recommendation: Don’t shop with them

Christina G Nzc
map-marker Minneapolis, Minnesota

About my package I never received.

I didn't receive my package yet. I don't know what is the problem with my package?
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Anonymous
map-marker Los Angeles, California

Missing order

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I have sent several request for info with no response and no follow up. I dont know where my order or when i will receive my package pr a refund. Terrible customer service
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Anonymous
map-marker New York, New York

Packed not delivery

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No me entregan la orden por que no puse número del apartamento supuestamente me van a enviar una Gift card cuando llegue a fashion nova ya a pasado un mes y varios días no me han enviado nada e tardo de comunicarme pero en su número de teléfono nose puede por los días festivos no están recibiendo llamadas
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User's recommendation: Dejar el paquete en una oficina de ups cercana ...

Tiffany S Csd

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Verified Reviewer

Need to return a item

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I have been calling for a couple of weeks cant get in touch with anyone
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Pros:
  • Nice things

Preferred solution: Full refund

User's recommendation: They are hard to contact if you need to return a item or items

Onifa B

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Verified Reviewer

Missing my package

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Fashion Nova - Missing my package
My package was never delivered for me this is the 4th day since my package was supposedly delivered I have been trying to get in contact with a customer service rep. No answer I have emailed still no answer ! At this point I would just like my money back so I can take my business else where !
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Loss:
$195
Pros:
  • I need the items i ordered
Cons:
  • Horrible costumer service
  • Never received it

Preferred solution: Full refund

Nastascia W

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Verified Reviewer

I did not receive my package

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Fashion Nova - I did not receive my package
Fashion Nova - I did not receive my package - Image 2
Fashion Nova - I did not receive my package - Image 3
Fashion Nova - I did not receive my package - Image 4
Fashion Nova - I did not receive my package - Image 5
Laser ship said my package was delivered but it never was, it said I had to sign for it nobody knocked on my door nor rang my bell About my package, my birthdays coming up July 22 and that was my birthday outfit I need a refund
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Loss:
$40
Pros:
  • Nice clothing
  • First time having problems
  • No delivery
Cons:
  • Shipping problems
  • Stop running from the customers
  • Bad quality

Preferred solution: Full refund

nicole L Vzn

Order information

I return some items and I want to use my credit toward this new purchase
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Preferred solution: Full refund

Tia R Uzl

It been 19 days and my order has not been shipped.

My package has still not been shipped. Its almost 3 weeks. Standard shipping is 6-8 days. Id understand say 2 weeks but its been 19 days abs next weeks is Christmas. So its going to be a month pretty soon
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Preferred solution: Deliver product or service ordered

Vela M
map-marker Boynton Beach, Florida

Shipment

My address is 438 SW 10th Ave Boynton Beach, FL 33435 They shipped my order on 438 SW 3rd Ave Boynton Beach, FL 33435 This my third orders my first was fine even my second order now they shipped my third order wrong address.
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Loss:
$54

Preferred solution: Find out the shipment reduced the price shipping by to me.

Beatrice M Mls

Where is my package l?

Is over two weeks I ordered from yall no tracking no no email to update me about my order, pls can someone get back to me in regards to my other? Omg this is the second time this is happening. I need an urgent reply since no one is picking up ur phone lines is so frustrating.
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Pros:
  • Looking for my order
Cons:
  • Looking for my order

Preferred solution: Deliver product or service ordered

Maria P Axi

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Verified Reviewer

Return item

I Need a return label to process a return for an item that was too big.
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Preferred solution: Exchange

Jammie M Lfj

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Verified Reviewer

Return item never received credit

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Havent received my money or credit from a return I shipped back in July. Received an email saying the return was received but they never sent me money after 5 emails. Now its October And now their phone is closed for the holidays.
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Loss:
$347

Preferred solution: Full refund

Mea H

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Verified Reviewer

Never got anything from my case worker

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I ordered a dress and when it came in it had yellow stains on it. I took photos and submitted them to a case worker months ago and I still never heard back! I want a refund I cant even wear the dress and the fake that I havent heard anything is very unprofessional!
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Loss:
$50
Pros:
  • Usually deliver fast good quality
  • Cool stuff
Cons:
  • Hard to contact
  • Received damaged items

Preferred solution: Full refund

User's recommendation: I would usually say yes but No I am very disappointed

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