New Reviewer

Teen sizes

So there are some stuff that I like that are on sale i have never bought here before so im not sure about the sizes ik you’ll have a sale do not return policy but what happens if I can’t fit it .
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ID
#1701162 Review #1701162 is a subjective opinion of poster.
Location
Queens, New York
New Reviewer

Late shipping

Paid for 1 day shipping and it’s not gonna be here.
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ID
#1697159 Review #1697159 is a subjective opinion of poster.
Service
Fashion Nova Shipping Service
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
New Reviewer

Package not delivered

Fashion Nova - Package not delivered
Fashion Nova - Package not delivered
This is the THIRD TIME my package has not been delivered. I was supposed to receive my package on October 30. Then it said October 31st.. it went to “on its way” to “exception” and now “delivered”. I received a text confirmation of delivery.. but no package.. AGAIN. The website said my package was delivered OCTOBER 31 11:00am but then said delivery not accessible on October 31st 3:15! This is ridiculous.. now I have to wait until MONDAY for this issue to be resolved.
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1 comment
#1772347

I've had the same issue TWICE, so I feel your pain. I've had to file TWO claims via UPS and it takes forever for them to, "investigate" the situation and to obtain replacements or a refund.

I'm still contesting any order I never received from back in September and the only thing Fashion Nova will tell you is that the tracking states that it's been, "delivered". The most recent delivery was supposed to be on 10/31st.

It was marked, "delivered" and I still have no items. So, right now, I have two claims in process and I've basically lost a combined $250 dollars fooling with this.

ID
#1696956 Review #1696956 is a subjective opinion of poster.
Service
Fashion Nova Shipping Service
Pros
  • Love the styles and promos
Cons
  • Unable to deliver as promise
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Deliver product or service ordered

Didn't recieve my package

I still haven’t received word on my package not arriving
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ID
#1696468 Review #1696468 is a subjective opinion of poster.
Location
Manhattan, Kansas
Service
Fashion Nova Shipping Service
New Reviewer

I tired to order and it said my card was declined then I checked my card but the first time I checked it said 462 dollars on there and after I tried paying for your clothes it said 256

I tired to order and it said my card was declined then I checked my card but the first time I checked it said 462 dollars on there and after I tried paying for your clothes it said 256 But my card is declining
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ID
#1696098 Review #1696098 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Please make it right
  • Steals money
Reason of review
Order processing issue
Loss
$210
Preferred solution
Full refund
New Reviewer

Tracking number

I’m unable to track my parcels using tracking number provided by Fashion Nova. Courier service does not recognize it.
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ID
#1696034 Review #1696034 is a subjective opinion of poster.
Service
Fashion Nova Shipping Service
Pros
  • This is my first time ordering
Cons
  • Unable to deliver as promise
Reason of review
Poor customer service
Loss
$650
Preferred solution
Deliver product or service ordered
New Reviewer

Jheison cabrera

I placed an order on Saturday, my tracking number says that they already left me at my house yesterday, but I still do not receive it ... I'm going on trips and I need what I asked for.
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ID
#1695234 Review #1695234 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$51
Preferred solution
Deliver product or service ordered
New Reviewer

Order

I ordered the high waited classical dark jeans and the button came off and I wore them once. I hadn’t even washed them. I’m just disappointed because I payed money for them and I love those jeans a lot. Iv never had a problem with fashionnova clothes before but this just kinda annoyed me.
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ID
#1694974 Review #1694974 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Bad refund policy
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Awful

I was charged twice for a custom “better behave custom” and they didn’t give me my money back then I received it but it wasn’t the custom I got a mesh shirt called “Kendall ruched” in a XL and I’m not happy at all with any of this, it’s so unfair
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ID
#1694911 Review #1694911 is a subjective opinion of poster.
Pros
  • This is my first time ordering
Cons
  • Bad refund policy
Reason of review
Poor customer service
Loss
$58
Preferred solution
Full refund
New Reviewer

Items don't fit need to return ASAP

Fashion Nova - Items don't fit need to return ASAP
The order I made didn’t come correctly so I tried reaching out to you and there wasn’t really anything that you all could do for me. I used to order from you all all the time and now this made me very upset. I also didn’t receive my sun glasses and I was told I could get a credit but no, I would like to have them not have a store credit. I’m losing money now for that. Please do better
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ID
#1694544 Review #1694544 is a subjective opinion of poster.
Cons
  • Steals money
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2
Preferred solution
Let the company propose a solution
New Reviewer

Pissed

Never received items and I want my money back
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ID
#1693971 Review #1693971 is a subjective opinion of poster.
Service
Fashion Nova Shipping Service
Pros
  • This is my first time ordering
Cons
  • Unable to deliver as promise
Reason of review
Problem with delivery
Loss
$73
Preferred solution
Full refund

Information about my return

Fashion Nova - Information about my return
Fashion Nova - Information about my return
I Dont recive my package .UPS notified me that they returned the package since you did not place my name correctly and I have not received my money back
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ID
#1693428 Review #1693428 is a subjective opinion of poster.
Service
Fashion Nova Shipping Service
Reason of review
Problem with delivery

Horrible compant

This is one of the worse company’s to order from. You pay buy cash or credit, however when you make a return you get store credit. What company does that now a day (fashion nova). You asked to speak to a Mgn they don’t have any. I will never ever order from this company again and I will pass the word on to any and everyone I know
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ID
#1693335 Review #1693335 is a subjective opinion of poster.
Service
Fashion Nova Shipping Service
Pros
  • This is my first time ordering
Cons
  • Bad refund policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$31
Preferred solution
No store credit if I pay credit card return it to my credit card no store credit. I hate you company
New Reviewer

Fashion Nova disappointment

This is ridiculous rude customer service unprofessional customer service rep. Wouldn’t allow me to speak to a supervisor & my order was purchased in September on the 30th my delivery date was October 3rd I gave special order’s don’t leave my packages they did someone stole them and they don’t care 295.00 SMDH they said we have to investigate so of course UPS lied and stated it was delivered but not to my address this is terrible service the merchandise & merchant speaks for itself By this being represented with celebrity they should be shamed I can’t afford to loose out on my items and money damn your company
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ID
#1689889 Review #1689889 is a subjective opinion of poster.
Service
Fashion Nova Shipping Service
Pros
  • Cheap
Cons
  • Bad refund policy
Reason of review
Problem with delivery
Loss
$295
Preferred solution
Deliver product or service ordered
New Reviewer

Lost Item

I called in to check on my package to be told that they cant track it . you kindly offer me a credit for the amount of the purchase plus 10.00 twds shipping. Then I get an email form dhl claiming I owe them 52.00 to get my package . I have used you guys many times never to be charged a custom fee. That should of been told to me and the whole thing is your fault as you lost my original order .. I have very upset about this .. This order has costed me more than it should . I ordered from your company to save money and I getting screwed over... This is not the way to treat your customers!!!!
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ID
#1689769 Review #1689769 is a subjective opinion of poster.
Service
Fashion Nova Shipping Service
Reason of review
Problems with payment
Loss
$150
Preferred solution
Full refund